Tata Indicom exposed on CNN IBN
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blr_p
Oracle
See below link for how to complain about ISPs (some homework is required 
)
How to take on ISPs when they fail to provide acceptable services | Broadband, Telecom and DTH in India
on a different note, anyone surprised at how CNN-IBN found the backbone to take on a big fish like Tata ?
Not that it isn't representative of the typical Indian internet experience with any ISP..but still.
They must be quite independant to do so and able to withstand the inevitable advertising revenue fallout from Tata as a result.
To date this is the only crtical broadcast i have seen from the media about the state of internet in India.
They usually tend to stay clear of any coherent criticisms.(i'm thinking here that lost ad revenue is too precious to sacrifice)
)How to take on ISPs when they fail to provide acceptable services | Broadband, Telecom and DTH in India
on a different note, anyone surprised at how CNN-IBN found the backbone to take on a big fish like Tata ?
Not that it isn't representative of the typical Indian internet experience with any ISP..but still.
They must be quite independant to do so and able to withstand the inevitable advertising revenue fallout from Tata as a result.
To date this is the only crtical broadcast i have seen from the media about the state of internet in India.
They usually tend to stay clear of any coherent criticisms.(i'm thinking here that lost ad revenue is too precious to sacrifice)
Emperor
Juggernaut
Raghunandan said:
Hey Raghu, don't expect too much from Govt. Authorities
Raghunandan said:
As was said by Paromita Chatterjee towards the end of the programme, you must also contact:
eMail 1: editor.online@consumer-voice.org
eMail 2: editorial@consumer-voice.org
eMail 3: legal@consumer-voice.org
Please also copy eMail 4: editor@ibnlive.com on your eMail to "Consumer VOICE" magazine (http://www.consumer-voice.org/contact.asp), India's leading magazine that supports consumer issues.
In ALL cases, please add the following details to all your messages:
1. Name of your ISP
2. Your name
3. Your city
4. Your contact details
blr_p
Oracle
blr_p said:See below link for how to complain about ISPs (some homework is required
How to take on ISPs when they fail to provide acceptable services | Broadband, Telecom and DTH in India
on a different note, anyone surprised at how CNN-IBN found the backbone to take on a big fish like Tata ?
Not that it isn't representative of the typical Indian internet experience with any ISP..but still.
They must be quite independant to do so and able to withstand the inevitable advertising revenue fallout from Tata as a result.
To date this is the only crtical broadcast i have seen from the media about the state of internet in India.
They usually tend to stay clear of any coherent criticisms.(i'm thinking here that lost ad revenue is too precious to sacrifice)
Look through Times of India and tell me when you can see an ad by the Tata group (any company).
I can't say any more due to NDAs, but you get the idea.
On a second note, my neighbor just got a 128kbps unlimited Tata Indicom connection for 500 bucks/mo, and his actual connection speed varies between 800 kbps and 1.2 mbps. I fell for it and am gonna try it out for a month or two.
Reaction to the story? I don't know, but if it is, it's a good thing.
i saw the 2nd part today....it didnt contain anything special as such....
i mean the people they interviewed didnt really have very serious issues and didnt even mention which places the indivuals were from....they could have choosen someone with more serious issues.
And to highlight the deficient service they could have gone into a few more details about the practices/malpactrices followed by tata indicom but they didnt do that.
If you really want to rock a company more effort needs to be put it....
Edit : Just noticed a few more things....the connection speed mentioned was 256k and the speedtests which can be seen in part 2 show speeds arnd 200-215k. Also at the end there is a test showin 190k download done with the frankfurt server. We all know how these speedtests can vary between servers....
This gives the company a chance of evading the slow speed issue by using various reasons from it depends on the site , traffic at the server at the moment n all...
Tata indicom in their reply mentioned that they have refunded Rs 4500 but this hasnt been verified within the show. Also tata's claim that there were frequent cable cuts isnt verified.
There shld have been a more indept analysis of the whole situation....
i mean the people they interviewed didnt really have very serious issues and didnt even mention which places the indivuals were from....they could have choosen someone with more serious issues.
And to highlight the deficient service they could have gone into a few more details about the practices/malpactrices followed by tata indicom but they didnt do that.
If you really want to rock a company more effort needs to be put it....
Edit : Just noticed a few more things....the connection speed mentioned was 256k and the speedtests which can be seen in part 2 show speeds arnd 200-215k. Also at the end there is a test showin 190k download done with the frankfurt server. We all know how these speedtests can vary between servers....
This gives the company a chance of evading the slow speed issue by using various reasons from it depends on the site , traffic at the server at the moment n all...
Tata indicom in their reply mentioned that they have refunded Rs 4500 but this hasnt been verified within the show. Also tata's claim that there were frequent cable cuts isnt verified.
There shld have been a more indept analysis of the whole situation....
blr_p
Oracle
I think the fact it made it to national TV is special already. Somone did their homework so the case would not be considered a frivolous one.
Going by what ppl have said on various fora about the 'reliability' of Tata Indicom is proof positive that all is not well in this particualr section of their offerings.The more ppl that take issue with reliabilty the better off all of us will be. I mean most ppl would just find another ISP or if that wasn't possible lump it and go with this chaltha hai attitude.
I know everyone wants Gbps speeds here, but if they cant even provide 256kbs properly what hope is there for anything better.
the response from the VP is fantastic...an aberration!!
and he knows its going on record.
Going by what ppl have said on various fora about the 'reliability' of Tata Indicom is proof positive that all is not well in this particualr section of their offerings.The more ppl that take issue with reliabilty the better off all of us will be. I mean most ppl would just find another ISP or if that wasn't possible lump it and go with this chaltha hai attitude.
I know everyone wants Gbps speeds here, but if they cant even provide 256kbs properly what hope is there for anything better.
the response from the VP is fantastic...an aberration!!
and he knows its going on record.
its a good thing it made it national tv....but ppl need to be educated about the basic working of the internet connection , the terminology used etc...
we need to increase consumer awareness....which i dont think really happened with the show....it didnt really take Tata indicom to task.
we need to increase consumer awareness....which i dont think really happened with the show....it didnt really take Tata indicom to task.
Well the attitude of Tata Indicom is pretty pathetic in this one. They deserve to be sued to oblivion for this. What I dont agree with the show is the issue of speeds. Speeds were never really an issue. The dude's speed testing mechanism is also flawed. Measuring speeds off frankfurt is ridiculous as speed testing sites are only accurate when geographical locations from where its being tested is not too far apart. He should be testing off the sg server not frankfurt lol.
PS: This post is being typed off a Tata connection.
PS: This post is being typed off a Tata connection.
blr_p
Oracle
How aware is your avg westerner about the workings of an internet connection ?
To most ppl it either works or it doesn't which if you noticed in the first part had several hours of downtime. Let's think about averages for a bit, they spent 3 days with him and already it was down for half of the time.
In general going by what ppl post about tata, i can't really say i'm surprised, oh they got nice speed, too bad about the downtime. I think reliabilty should precede speed, a 50% downtime is seriously whacked.
I'd love to hear what ppl that have spent more than 18 months with Tata think of them and the best part is they are a National ISP
To most ppl it either works or it doesn't which if you noticed in the first part had several hours of downtime. Let's think about averages for a bit, they spent 3 days with him and already it was down for half of the time.
In general going by what ppl post about tata, i can't really say i'm surprised, oh they got nice speed, too bad about the downtime. I think reliabilty should precede speed, a 50% downtime is seriously whacked.
I'd love to hear what ppl that have spent more than 18 months with Tata think of them and the best part is they are a National ISP
^^ thats what i said...testing with speed servers isnt goin to get you anything....
they shld have show http downloads or maybe some websites being browsed to highlight the problem.
There is so much this show could have done but its barely gonna scratch Tata Indicom.
Edit : About the downtimes faced....Tata's reply was there were frequent cable cuts...so IBN they shld have verified it fact. Without verifying Tata's claim you really cant come to a solid conclusion. Also the downtime faced during the show no reason was given for that. IBN shld have tried to find out what the reason for that downtime was. I mean the local engg was called why wasnt he asked abt the reason for the present downtime?
It leaves a lot to be desired. I not defending anyone but talking from a consumers point of view who feels that the show could have done more rather than just concentrate on one area.
I am using a tata connection since 8 months....
they shld have show http downloads or maybe some websites being browsed to highlight the problem.
There is so much this show could have done but its barely gonna scratch Tata Indicom.
Edit : About the downtimes faced....Tata's reply was there were frequent cable cuts...so IBN they shld have verified it fact. Without verifying Tata's claim you really cant come to a solid conclusion. Also the downtime faced during the show no reason was given for that. IBN shld have tried to find out what the reason for that downtime was. I mean the local engg was called why wasnt he asked abt the reason for the present downtime?
It leaves a lot to be desired. I not defending anyone but talking from a consumers point of view who feels that the show could have done more rather than just concentrate on one area.
I am using a tata connection since 8 months....
memories_dv
Forerunner
Eh...Why doesnt Tata advertise in ToI?
I wish i wasnt feeling as lazy as i am right now....ive had a terrible experience of a 2 week downtime with Tata and all the ticket nos. and emails to prove it!
I wish i wasnt feeling as lazy as i am right now....ive had a terrible experience of a 2 week downtime with Tata and all the ticket nos. and emails to prove it!
blr_p
Oracle
Speed testing is all well & good if all the content you access is in .sg only.Wraith said:
The guy most prolly hits .de sites, therefore isn't it natural to test from a server there ?
What sense does it make to say we give you advertised speeds so long as your content is in .sg only :S
I really dont think this guy was getting pissed due to high latency on CS, it must have been for the usual browsing stuff. This site itself is hosted in the US(?) yet, i get very acceptable browsing results from my ISP.
I'm not sure i follow here, there is no connection, because the cable was cut. I'm going to go out on a limb here and 'assume' the problem was not a busted NIC instead. CC's are infamous for coming up with any number of reasons why thier line isn't working. Does not matter what the problem specifically is does it, fact is your not getting any work done till its fixed.Wraith said:
Conclusion i come to , if that is happening then why is it allowed to continue without any appropriate action being taken to mitigate it in the future ?
Again this is a National ISP we are discussing not the run of the mill mom & pop.
Unless i'm missing something really basic here, see above reply.Wraith said:
The scripted reply is it will be fixed "real soon now" but the reality is otherwise.
For me the program should inform ppl that their usual headaches are a national occurrence and that it isn't acceptable to the status quo.
@blr_p : everyone knows that you cant take the result of speedtesting sites as the definate indicator for the speed of a connection (esp 3rd party websites)
of course it matters what the cause for the downtime is!! i am using tata indicom since 8 months and in the begining i had downtime because of frequent cable cuts by the cable mafia.
Also once for a week i had frequent downtime because some equipment on some building had a faulty power supply.
The CC wont mostly give you the reason for a local problem...if the problem is local the field engg will mostly definately tell you what the problem is.
If the company doesnt tell you the reason for downtime shld demand to know wat the reason for the downtime was!
Thats cause the unless is a major server issue the CC cant really tell you what the cause for downtime is immediately (thats of the problem is limited to your area only)
And i didnt mean to for the complaintant to climb out find where the cable is being cut...i'd intended for IBN to find out the cause for the deficient service provided by Tata Indicom.
Unless you cant point to a genuine cause for the problem Tata Indicom has enuf room to wiggle out of the situation using variety of excuses.
Just for analogy sake...If your car isnt working well you'd definately like to know why it isnt working well wont you? you just cant be statisfied that the company fixed it.
The way the show depicted the whole thing....it could very have been any ISP in India not just Tata Indicom.
They have just mentioned one person from Kolkatta they didnt even mention where the others were from.
How is someone staying in Mumbai going draw a conclusion about Tata Indicoms service based only on the deficient service to one person.
If someone who has no access to such forums for discussion watchs the show he/she is more likely to brush it off as a one of case in Kolkatta.
Again if you look at a analogy...If someone in Kolkatta has problem with their car giving low mileage. You cant really convince the entire country to stop buying that particular model unless you point to the causes leading to the low mileage which can affect potential customers across the country.
If you leave it sayin that the car has low mileage , we tried to get in touch with the company and the company gave a particular response.
This is will help the original complaintant for sure but it wont really deter most ppl from buying that particular car model.
if he hits .de sites he shld have shown accessing those sites is slow....or if he downloads from those sites he doesnt get enuf speed. They could have shown sites hosted around the world are a pain to access etc . But just testing speed using speedtest isnt a reliable way of saying a particular connection is slow.
of course it matters what the cause for the downtime is!! i am using tata indicom since 8 months and in the begining i had downtime because of frequent cable cuts by the cable mafia.
Also once for a week i had frequent downtime because some equipment on some building had a faulty power supply.
The CC wont mostly give you the reason for a local problem...if the problem is local the field engg will mostly definately tell you what the problem is.
If the company doesnt tell you the reason for downtime shld demand to know wat the reason for the downtime was!
Thats cause the unless is a major server issue the CC cant really tell you what the cause for downtime is immediately (thats of the problem is limited to your area only)
And i didnt mean to for the complaintant to climb out find where the cable is being cut...i'd intended for IBN to find out the cause for the deficient service provided by Tata Indicom.
Unless you cant point to a genuine cause for the problem Tata Indicom has enuf room to wiggle out of the situation using variety of excuses.
Just for analogy sake...If your car isnt working well you'd definately like to know why it isnt working well wont you? you just cant be statisfied that the company fixed it.
The way the show depicted the whole thing....it could very have been any ISP in India not just Tata Indicom.
They have just mentioned one person from Kolkatta they didnt even mention where the others were from.
How is someone staying in Mumbai going draw a conclusion about Tata Indicoms service based only on the deficient service to one person.
If someone who has no access to such forums for discussion watchs the show he/she is more likely to brush it off as a one of case in Kolkatta.
Again if you look at a analogy...If someone in Kolkatta has problem with their car giving low mileage. You cant really convince the entire country to stop buying that particular model unless you point to the causes leading to the low mileage which can affect potential customers across the country.
If you leave it sayin that the car has low mileage , we tried to get in touch with the company and the company gave a particular response.
This is will help the original complaintant for sure but it wont really deter most ppl from buying that particular car model.
if he hits .de sites he shld have shown accessing those sites is slow....or if he downloads from those sites he doesnt get enuf speed. They could have shown sites hosted around the world are a pain to access etc . But just testing speed using speedtest isnt a reliable way of saying a particular connection is slow.
djmykey
Forerunner
In the part 1 they mention something about Ajoy returning from Germany 1 yr back. Then how do they explain the fact that he is using the TATA connection for 18 months :huh: Also since he returned from Germany he might be placing a lot of trust in the Frankfurt server :bleh: Now somebody needs to find out a flawless method to find out the bandwidth.
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