Any help will be appreciated.
I took a Tata Photon plus 15 GB usage plan on the 27th of July 2010. (the device was activated on 27th July). Till date the "internet usage meter" on their site shows that I have used a little less than 12 GB. (as of writing this account it was 11451 MB) which means that I still have at least 3 GB left.
Now the problem is that I got a call from their customer care on the 11th saying that I need to pay 1110 rupees as usage amount from 27th July to the 11th of August 2010 . I asked them what amount is this as I was under the impression that since my account got activated on the 27th my month would be completed on the 27th of next month. But then the caller told me that my billing cycle has been fixed from 13 th of every month till 12 th of next month. I found this most random but in any case listened to the caller. After a few minutes I again got a call from another CC executive saying that I have to pay 376 rupees. He said that he had no idea about the previous caller.
In the evening I called up their toll free number and spoke to another CC. Now this gentleman tells me that I have to actually pay 576 rupees as advance amount and not as usage amount.
I listened to all this entirely convinced that these guys were talking utter nonsense and had no clue about my actual bill. Finally, to confirm the next day I called up 2 more times. One CC executive told me that I don't have to pay anything and my usage from 27th to 12th would be counted as free. The final straw came when 10 minutes later another CC executive told me that my bill would be generated on the 15 th of every month so till that they can't tell me anything.
I have always said that customer care in India is a myth and this incident only confirmed my suspicion that people with IQ below 50 are 'groomed' into CC executives.
I m just hoping that I get a bill with zero rupees usage on the 15th or else I have to approach a consumer court .
Anyone had similar issue with Tata photon plus?
I took a Tata Photon plus 15 GB usage plan on the 27th of July 2010. (the device was activated on 27th July). Till date the "internet usage meter" on their site shows that I have used a little less than 12 GB. (as of writing this account it was 11451 MB) which means that I still have at least 3 GB left.
Now the problem is that I got a call from their customer care on the 11th saying that I need to pay 1110 rupees as usage amount from 27th July to the 11th of August 2010 . I asked them what amount is this as I was under the impression that since my account got activated on the 27th my month would be completed on the 27th of next month. But then the caller told me that my billing cycle has been fixed from 13 th of every month till 12 th of next month. I found this most random but in any case listened to the caller. After a few minutes I again got a call from another CC executive saying that I have to pay 376 rupees. He said that he had no idea about the previous caller.
In the evening I called up their toll free number and spoke to another CC. Now this gentleman tells me that I have to actually pay 576 rupees as advance amount and not as usage amount.
I listened to all this entirely convinced that these guys were talking utter nonsense and had no clue about my actual bill. Finally, to confirm the next day I called up 2 more times. One CC executive told me that I don't have to pay anything and my usage from 27th to 12th would be counted as free. The final straw came when 10 minutes later another CC executive told me that my bill would be generated on the 15 th of every month so till that they can't tell me anything.
I have always said that customer care in India is a myth and this incident only confirmed my suspicion that people with IQ below 50 are 'groomed' into CC executives.
I m just hoping that I get a bill with zero rupees usage on the 15th or else I have to approach a consumer court .
Anyone had similar issue with Tata photon plus?
