How to troubleshoot a program that does not run as expected after it is installed on Windows Vista
This article describes how to troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program that produces an error message after it is installed, follow these steps.
Try to run the program in compatibility mode
If the program worked correctly on the computer before you upgraded to Windows Vista, follow these steps:
1.Click Start, and then type the name of the program in the Start Search box.
2.In the Programs list, right-click the program name, and then click Properties.
3.On the Compatibility tab, click to select the Run this program in compatibility mode for check box.
4.In the list, select the operating system on which the program previously ran correctly, and then click OK.
When you select the compatibility mode option, Windows Vista emulates the selected operating system when you run that particular program.
If the program still does not work correctly, continue to the next step.
Run the program as an administrator
To run the program as an administrator, follow these steps:
1.Click Start Start button, and then type the name of the program in the Start Search box.
2.In the Programs list, right-click the program that you are troubleshooting, and then click Run as administrator. If you are prompted for an administrator password or confirmation, type the password, or click Continue.
If the program now runs correctly, the program requires administrative permissions to function. By default, the User Account Control security feature in Windows Vista causes all programs to run with permissions that are assigned to a standard user. You must explicitly grant administrative permissions for a program to run as an administrator. When you verify that the program requires administrative permissions in order to run correctly, you can force the program to automatically run with administrative permissions every time. Be aware that setting this option does not prevent the User Account Prompt from displaying. However, you do not have to right-click the program shortcut, and then click Run as administrator every time that you run the program.
To force a program to automatically run with administrative permissions, follow these steps:
1.Click Start , and then type the name of the program in the Start Search box.
2.In the Programs list, right-click the program that you are troubleshooting, and then click Properties.
3.On the Compatibility tab, click to select the Run this program as an administrator check box, and then click OK.
If we are facing issues with installation of a program in Windows Vista
We can also use “Run the program as an administrator†here.
We can right click on the setup.exe of a particular program we can run the installation also in “Run the program as an administrator†mode and try.
Disable Aero Glass when you run the program
In some cases, a program may not be compatible with the new Desktop Window Manager and Aero Glass functionality in Windows Vista. Symptoms that indicate that a program is incompatible with Aero Glass include any of the following:
•A flickering screen
•Desktop and window artifacts
•A program window not painting correctly on the screen
•A program window not painting at all and possibly causing a black window
To determine whether the program compatibility issue is related to Aero Glass, follow these steps:
1.Click Start , and then type the name of the program in the Start Search box.
2.In the Programs list , right-click the program that you are troubleshooting, and then click Properties.
3.On the Compatibility tab, click to select the Disable desktop composition check box.
When you select the Disable desktop composition option in the program properties, Windows Vista disables Aero Glass every time that you run the program. Aero Glass is re-enabled when the program is closed.
If the program still does not work correctly, continue to the next step.
Run the Windows Vista Upgrade Advisor
You can use this if u upgraded to Windows Vista from Windows XP and the software was working in XP
Windows Vista Upgrade Advisor provides information about hardware compatibility issues and about program compatibility issues. Windows Vista Upgrade Advisor recommends ways that you can improve performance. To obtain Windows Vista Upgrade Advisor, visit the following Microsoft Web site:
Windows Vista: Upgrade Advisor
If the program still does not work correctly, continue to the next step.
Run the program in safe mode
Note:To start the computer in safe mode, press the F8 key while the computer is starting. You must press the F8 key before the Windows Vista progress indicator appears.
To determine whether the issue that occurs with the program is caused by another program that is running in the background, we recommend that you restart the computer in safe mode and then test the program. If the program runs correctly in safe mode, but does not run correctly in normal mode, there likely is another program that is conflicting with the program in question.
To determine which program is causing a conflict with the program in question, we recommend that you perform a "clean boot" of the computer. A clean boot is intended to disable as many background services and programs as possible. This helps determine which service or program may be causing the problem. For more information about how to perform a clean boot for troubleshooting, click the following article number to view the article in the Microsoft Knowledge Base:
How to perform advanced clean-boot troubleshooting in Windows XP - (Microsoft Article KB 316434 Can be checked on support.microsoft.com)
If the program still does not work correctly, continue to the next step.
Repair the program installation
Note:Before you repair the program, It’s recommend that you create a System Restore Point.
Many programs provide a mechanism to verify and to repair the state of the program. To determine whether this is possible for the program in question, follow these steps:
1.Click Start , and then type Programs and Features in the Start Search box.
2.In the Programs list, click Programs and Features. If you are prompted for an administrator password or confirmation, type the password, or click Continue.
3.Click the program name in the list of programs, and then click Repair if the option is available. The Repair option is located in the same toolbar as Organize and View. If the Repair option is not available, the program may not provide a repair mechanism.
4.If you are prompted for an administrator password or confirmation, type the password, or click Continue.
If the program does not provide a repair mechanism, you may be able to resolve the issue if you uninstall and then reinstall the program. To do this, follow these steps:
1.Click Start , and then type Programs and Features in the Start Search box.
2.In the Programs list, click Programs and Features. If you are prompted for an administrator password or confirmation, type the password, or click Continue.
3.Click the program in the list of programs, and then click either Uninstall/Change or Uninstall. If you are prompted for an administrator password or confirmation, type the password, or click Continue.
4.Follow the on-screen directions to uninstall the program.
Note: If the Program Compatibility Assistant (PCA) starts automatically, click Uninstall using recommended settings. If you are prompted for an administrator password or confirmation, type the password, or click Allow.
5.Use the original program installation media to reinstall the program. Before you reinstall the program, it may help if you enable the compatibility mode option for the program installer. Follow the steps in the "Step 1: Run the program in compatibility mode" section to enable compatibility mode.
Program reinstallation and activation
Be aware that you may have to reactivate the program after it is reinstalled. In some case, activation may be unsuccessful if the software vendor disallows installation under a new operating system. Activation is a process that makes sure that the software that you are using is licensed to run on the computer where it is installed. Typically, activation requires that the software vendor’s Web site is contacted over the Internet to verify the validity of the program installation. Contact the software vendor if you have any questions about the activation process for the software vendor's program.
Sometimes you can resolve the incompatibility issue by providing one of the following resolutions: • An update to make the current version of the program compatible with Windows Vista.
• A version of the program that is compatible with Windows Vista.
• Information about any configuration changes to make the program compatible with Windows Vista.
If the program still does not run correctly after you follow these steps, the program may not be compatible with Windows Vista.
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