Storage Solutions Warranty Problems!!

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x86

Explorer
guys my hard disk has precisely 8 days warranty left.
the website said warranty expires october 2006.

where i stay there are no dealers of sansung, so i made someone to call their dealer in calcutta.
they said warranty not possible , you have to come 2 months earlier the expiry date.

what can i do? :(

I have 4 kb of bad cluster in c:, thats my problem.
shud i go to consumer court with a printed copy of the disclaimer that i have warranty period still i'm being refused ?
the guy called up a famous distributer not directly samsung company as he told me samsung directly dont take stuffs, they take through distis.
 
Until u have a written statement from the authorised service centre (for samsung) that they will not honour the warranty commitment, there is no basis for you to approach the consumer court.

Also, try formatting the HDD once. As weird as it may sound, the bad sector may disappear after the format. :P It has happened to me on my old 40GB drive. had 12KB of bad sectors. Disappeared after formatting the drive using Partition MAgic :D
 
same period is left my drive too but i got it changed today only from the samsung service centre nehru place and guess what they gave me 7200 RPM model against a 5400 RPM model and the transfer rates are 47.xx MBps, 14 MBps better than previous drive.
 
x86 said:
guys my hard disk has precisely 8 days warranty left.

the website said warranty expires october 2006.

where i stay there are no dealers of sansung, so i made someone to call their dealer in calcutta.

they said warranty not possible , you have to come 2 months earlier the expiry date.

what can i do? :(

I have 4 kb of bad cluster in c:, thats my problem.

shud i go to consumer court with a printed copy of the disclaimer that i have warranty period still i'm being refused ?

the guy called up a famous distributer not directly samsung company as he told me samsung directly dont take stuffs, they take through distis.

and samsung not taking the drive is crap, u can go to their service center directly and get a replacement

and i posted there in some other thread but to no avail, since we are dealing on the same topic here ill copy paste :P

A samsung hdd that i have has a slight broken ide connection on the hdd, just like a mm, in the corner of that plastic adapter. and the hdd died recently and Samsung is refusing to offer warranty coz there is physical damage on the disk :O

any comments? i dont want a dead HDD and no it cant be repaired, the head makes a crackling noise so its completly DOA
 
I just dispatched a email to samsung india their head office is only in howrah as per samsungs website.
so i think i'll just take it with me on monday today is friday.means on 2th only 4 days left for the warranty to get over.

How about if i'm in Nagpur and i take it to somewhere there? i think it'll be easier for me. but will they honor the warranty?

here is a picture of the thing.


and hers my email.
To,
Mr. PROSANTA CHAKI
Address : 94 SALKIA SCHOOL ROAD
Tel. number : 033-26655590
[As per www.samsung.com]
Dear Sir,
This is to ask you that My hard disk SP-0411N series having P/N number 0611J1DW956659 , purchased on 2004,has 9 days of warranty left precisely . There has been a developement of bad cluster, unfortunately i contacted a local person and he called so called some famous distributor in calcutta "lalani", and the dealer responded to me that i wont get warranty as its only 10 days left.I would have to produce it atleast 2 months before the warranty expired to get the service.

Now I ask, in samsung.com in the disclaimer policy of warranty they havent said something like this.So Will i get warranty? Since I stay in near Kharagpur if you say i'll bring my hard disk to howrah official dealers address.

I have bought this from a local dealer and I have the respective Bill, the dealer dont run the shop anymore so i'm bound to contact samsung directly.Please help me to get through this situation succesfully .

For easy reference i'm attaching a screenshot of the samsungs warranty check thing, please use it incase of necessary.Hoping for a Solid solution.
Thanks in advance,

Rave > why dont u try explaining the situation, i cant see anymore light.if they say its physical damage and u have no way to proof anyone any ideas?
 
btw are there any good softwares to check this bad sector thingy?
mask i formated my drive more than 100 times lol.
i saw this only on chkdsk that too while system reboots and i give a c: scan.
 
OMG LMAO thank god!! now shud i mail em back saying no i have over a month warranty left or wait for their reply and then mail back?
 
ok thanks a lot mate, nearest is 100 kms away in kolkata and i have mailed them :D.
so it goes all down to the reply :D thanks a lot guys.
masky repped for getting me the ticket to a sound sleep.
 
well the small section broke while connecting/removing the ide cables, i inturn shud argue with thim about the crappy bild quality lol
 
warranty is valid even till you submit the drive on the last day of the month i.e. last day of warranty month also.
R`s
Ash
 
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