Has anyone used elcytec.com? Are they genuine and trustworthy?
Beware of the lucrative offers. Don't fall prey to the repeat offenders.
I am sharing my story as it happened.
Unbiased, no spices added.
I was using mi headphones during my treadmill run in gym, which I thought of upgrading.
I was stuck on Marshall major 4 but didn't find it value for money as the headphones didn't even come with ANC
I used to check prices for this on Google routinely.
One day I came across this elcytec website showing Marshall major 4 for 9000.
I ran through it and came to know that the product will be used/demo/unsealed with app 6 months warranty.
I started surfing further and saw some Bose headphones too.
I liked Bose QC 35.
The sealed, brand new headphones were available for 14000 but were out of stock.
The MRP of these was app 29000 but sold for app 23000 on all major platforms before they were stopped by the company for QC 45.
As of now brand new QC 45 even from Bose showroom or Amazon or Reliance or Croma will cost approximately 23000.
As new sealed QC 35 were not available, the next best option was ALMOST NEW/ NEXT TO NEW WITH ONLY SEAL OPENED QC 35, which were available for 12000.
These came with 6 months warranty.
NOW COMES MY EXPERIENCE.
The. Company has provided a contact number, only for WhatsApp and an email Id for queries.
I asked them both on email and WhatsApp about accessories, box, invoice and warranty.
My main concern was warranty by Bose or the company, which I know nothing of.
The ELCYTEC didn't reply in 2-3 days.
They don't reply at all or will reply after 2 days.
They said their products were legit.
THEY NEVER COMMENTED ABOUT WARRANTY.
You will feel like that they are donating you something for free.
Anyways I purchased the same for 12000 Rs.
The product came within 4 days.
THE BOX WAS TORN BUT WAS THERE.
THERE WAS NO AUDIO CABLE.
THERE WAS NO INVOICE.
The product looked legitimate, however I don't know how to check authenticity with Bose website but the headphones connected to Bose connect app immediately.
As per the company policy of raising objection regarding missing accessories within 24 hours, I did send them email and WhatsApp.
NO REPLY FROM THEM FOR 3 DAYS.
The company has 7 days return policy for manufacturing defects.
THEIR ENTIRE EFFORTS ARE TO BYEPASS THESE 7 DAYS.
They said to send invoice in next 24 hours.
But in reality, I got the invoice only after 7 days passed.
FUNNY THING IS AFTER THE RETURN POLICY GOT OVER, THEY SAID THAT YOU WILL GET 6 MONTHS WARRANTY FROM US AND NOT FROM BOSE.
In the last conversation, they said that you will receive your missing audio cable by 20-8 but I have not received it even on 27-8.
Pros-
Cheap, legitimate products as far as I know
Cons-
ZERO COMMUNICATION, ZERO SERVICE, MISSING ACCESSORIES, LATE INVOICE, NO PHYSICAL PERSON TO TALK TO
Overall I will like to avoid it.
A person who is buying 12000 Rs headphones can very well buy 23000 Rs headphones as well.
Atleast you can be sure of authenticity and prompt service.
Avoid it.
Buy at your risk knowing that there will be no support, what so ever if things go south.
Hope it helps.