Hi,
A Samsung M21 phone was bought in 2020. Screen was broken after 2 months and replaced from service center by paying 4800. It worked very well. Yesterday all of a sudden touch stopped responding or touch response was very late. Removed glass guard. Now touch is fine in the middle screen but on top and bottom the touch is 99% not working or is working once after pressing 10 or more times. Phone did not fell or did not get any water damage. Last ota update was in December. Usage is normal at home usage. No gaming. Service center said motherboard replacement is needed which will cost 8200 including service charges plus gst. Previously users of this phone complained this
Any ideas? @Kaleen Bhaiya @Emperor @nRiTeCh @tech.monk @Ankit2306
Thanks
A Samsung M21 phone was bought in 2020. Screen was broken after 2 months and replaced from service center by paying 4800. It worked very well. Yesterday all of a sudden touch stopped responding or touch response was very late. Removed glass guard. Now touch is fine in the middle screen but on top and bottom the touch is 99% not working or is working once after pressing 10 or more times. Phone did not fell or did not get any water damage. Last ota update was in December. Usage is normal at home usage. No gaming. Service center said motherboard replacement is needed which will cost 8200 including service charges plus gst. Previously users of this phone complained this
Many cases of Samsung M30, M30s, M31, M21 & other phones running Exynos 9611 going bust with motherboard issues. Most cases after expiry of warranty. Stay away from these phones or if already purchased then take extended warranty.
— Nikhil Pai (@nikhilpai) August 26, 2021
Any ideas? @Kaleen Bhaiya @Emperor @nRiTeCh @tech.monk @Ankit2306
Thanks