A reward given by Vodafone for 6 years of loyalty

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dont be angry on voda :P , there r TRAI guidelines to all operators , they r doing this for our benefit only , to block all sims used by terrorist organizations :)
 
reading the title i thought that you won some gift or something, but sad to hear ur case :(, MNP is there and i hope it can solve your problem.
 
They do all types of stupid tactics. A friend of mine suddenly had his out going barred for not submitting. After shouting at them they enabled it, and after 3 days the CLIP was disabled.

Both time, no SMS/call/mail was sent for re-submission of documents. Voda is bad.
 
Have been using two number since the time it was bpl. They were asking for documents again, dad called up the relattion ship manager and he politely agreed to have the docs picked up from our place!
 
Had the same problem, when I switched my airtel postpaid to pre paid. They called / messaged / and sent some one to pick up the documents. I refused to submit any, cause it was "stupid" to submit documents when they already have records of my profile. My number got turned off for a week. And then magically turned back on. It didnt matter cause I had already switched to Reliance by then.

You guys have the right to not comply. At the sake of forsaking your connection, I did just that. And instead got some unexpected results. Oh well, screw them all =)

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connect said:
dont be angry on voda :P , there r TRAI guidelines to all operators , they r doing this for our benefit only , to block all sims used by terrorist organizations :)
No offence. But TRAI and its bs guidelines have very little effect in a bunch of extremists blowing things up in India. I dont see how planting a bomb, hitting the kill switch, has anything to do with you or I submitting a bunch of documents in the name of NS.
 
No customer sensitivity. Specially an SP vending air waves, be it net/mobile/DTH. They are rude and offensive.
 
Finally my number is back alive....i had mailed to Vodafone care, nodal office & appellate authority but no reply from any 1...posted on twitter & facebook also...Finally last night I check, it was working but the problem is all my balance gone, all active scheme gone....
 
n00b said:
No offence. But TRAI and its bs guidelines have very little effect in a bunch of extremists blowing things up in India. I dont see how planting a bomb, hitting the kill switch, has anything to do with you or I submitting a bunch of documents in the name of NS.
Regardless of what you think there is a standard process to deactivate the numbers within 7 days for which the documents are not in place. TRAI randomly audits the documents of subscribers and if levies heavy penalty in case of non-compliance. I don't think they would have recovered enough from 6 years loyalty to compensate for the the penalty.
The reason people have to submit documents multiple times is simply because someone did not do his job properly and your documents did not reach the system. There are multiple handovers before it gets loaded into the system.

If it were left to the operators they would rain SIM cards from a helicopter.
 
This exact thing happened with my sister. She went to Airtel office and they said this number is not in use how are you claiming to own this number ?

My sister had the original pack of stuff that came with the sim. She showed them all of that, and Airtel activated her number. Me also has an Airtel number since 2006, *touchwood* I haven't been harassed by them anytime !!
 
^^ happened with me as well for my Idea prepaid number, I kept receiving calls/sms's several times but I did not bother to. Then suddenly Outgoing was barred and i visited Idea care and I was told that number is for some other person's name and they said its of no use if you submit your address proofs. Talked to the Idea person who visits our office and moved to Postpaid and no issues thereafter.
 
Renegade said:
Regardless of what you think there is a standard process to deactivate the numbers within 7 days for which the documents are not in place. TRAI randomly audits the documents of subscribers and if levies heavy penalty in case of non-compliance. I don't think they would have recovered enough from 6 years loyalty to compensate for the the penalty.
The reason people have to submit documents multiple times is simply because someone did not do his job properly and your documents did not reach the system. There are multiple handovers before it gets loaded into the system.

If it were left to the operators they would rain SIM cards from a helicopter.
I applaud TRAI's policy and its rules and regulations, and the penalty's they impose via "audits" to keep me safe! Go TRAI! I love you guys! Thanks Renegade for letting me know this stuff. I really thought they were doing this just to spend tax payers moolah! How dumb I am.

But the essence of what I posted is not what the process is, but rather why? If you would like to discuss I would vote for a separate thread or even a PM =)
 
n00b said:
But the essence of what I posted is not what the process is, but rather why?

aren't you required to provide all relevant information while applying for a bank account? what about pan card?driving license? etc...

The problem here is that the operators were/are careless regarding this matter as the most important thing to them is acquiring the customer at whatever cost possible. I remember when Reliance first launched their services, you could get the prepaid card on a road stall for like 10-100 bucks; no documents or anything. People were using them like use and throw cards due to the amount of talktime offered.
They are supposed to keep your documents as a regulation. TRAI is just clamping down on the rampant irregularities. This would'nt have occurred if the operators had followed the proper procedure in the first place while acquiring the customer.
 
n00b said:
But the essence of what I posted is not what the process is, but rather why? If you would like to discuss I would vote for a separate thread or even a PM =)

Common sense would suggest that it is needed so that the authorities can get a lead, name and address, when a crime is committed.
 
Renegade said:
Common sense would suggest that it is needed so that the authorities can get a lead, name and address, when a crime is committed.
People who have injurious intentions, are good at covering their tracks. And our government is trying to do something about it, however ineffective it maybe is good. But then I for one think that regular, genuine subscribers should not be harassed for these things. I mean submitting the same documents all over again does not make any sense. Rather these telecom giants should send their agents to verify the documents that were submitted the first time, that is if they maintain them.
 
djmykey said:
People who have injurious intentions, are good at covering their tracks. And our government is trying to do something about it, however ineffective it maybe is good. But then I for one think that regular, genuine subscribers should not be harassed for these things. I mean submitting the same documents all over again does not make any sense. Rather these telecom giants should send their agents to verify the documents that were submitted the first time, that is if they maintain them.
How to identify genuine subscribers?

The document verification can happen only when the document reaches the expected destination. If the the document did reach the first time they would not ask you to resubmit.
 
Renegade said:
How to identify genuine subscribers?

The document verification can happen only when the document reaches the expected destination. If the the document did reach the first time they would not ask you to resubmit.
I thought telecom ppl activate the phone only when one's docs reach them. This is new to me... I mean considering my sister's case where this happened to her after she was using the number for 3 years.
 
In my opinion you should go to the regional manager and talk to him and explain your problem so that he can help you in a better way....
 
2 Bingo's (can we change the Like button to something more original?) for djmykey. None of TRAI's policies, or wait, most of any of the security initiatives induced by several governments around the world are ever validated as per external security agencies. These policies that are initiated are done so by a bunch of fools, who I have "voted" for. The focus has always been on who to point the finger on after the crime has been committed more so than how to prevent it. I believe I have posted several such posts prior, i believe the article was related to disabling IMEI phones, and I think i even "predicted" that we should be securing wifi networks as that is where the next exploit point will be utilized. And presto, that is exactly what happens. And Renegade, as much as I want to engage in a personal name calling session, i know better.

Prepaid connections that are bought, lines are activated prior to documents reaching the respective telco. Documents are actually submitted by the vendor to local drop points assigned by telco's. No address or identity verification is conducted in what so ever manner post activation of line. If I was TRAI, and if I seriously want to enact the "fines" / "policies" / "BS", I would make it easier for consumers to report on telco's who ask for multiple submissions of documents because they (the telco's) lost it. I dont see why the consumer has to pay for the goof up on the telco's side? Be TRAI and protect us from corps that is what your mission statement is... I think. Lol. =)
 
Or else have a govt centralized system like Social Security no. and only have that as all the proof that is required. I know there is not fool proof system but then we can try can't we ?
 
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