PC Peripherals About Razer Warranty Period..

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The Sorcerer

The Sorcerer

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I came to know that Distributors honour only 1 year warranty period whereas the manufacturer's warranty period is 2. I've told on ITwares' Razer sale thread that I'll contact the Asia Pacific guys and see what's up. This is the reply that I got after they had a word with the distributors:

Sorry for the delayed reply. We needed time to look into the matter. It is true that our local distributors in India only supply a 1 year warranty because for them it is a standard practice to provide a 1 year warranty for other products even for other companies like Logitech, etc.



However, our Razer representative in India had already discussed this with them before and it is understood that if a customer has issues with their product which is not covered by the distributor’s warranty, they must refer them to our rep in India or go through our web support where Razer will still provide for the 2 year warranty on all our products.
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The distributor for Razer products is Acro Engineering and Tirupathi. I'll get the contact details for the Razer's Indian Rep and also asked if they can assign a rep on the forums. Will keep you guys posted for anything out of the new.
 
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Amazing work Sorcerer, Acro Engineering is SMC. And I do have contact details for Razer Marketing, do you mind if I take this up with them???
 
Yeah, the more the better. If it works, its all good. If it doesn't, well atleast it will leave an impression on them that people will obviously start questioning about such steps, hopefully and eventually they will cook up a perma solution. CM and Gigabyte have gaming mouses, logitech MX518 has always been a seller. Roccat is sponsoring a team. Eventually Razer might give it a thought and do something. I think CM has this association with ATE (or was it steelseries?)

In any case, no point in being silent with a thought that nothing might happen. DA 3.5G pricing in India is somewhat in sync with newegg, all the more reason 2 years from the distributor should be honoured.
 
when i bought razer lycosa mirror a year back from primeabgb...he mentioned the warranty was 2 yrs and told me to keep the receipt safe as it is required. so i guess primeabgb honours 2 yrs warranty.
 
intacto said:
so i guess primeabgb honours 2 yrs warranty.
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I had a word with them when I was there a week ago. Even they were under the impression that its 2 but once they confirmed with their sources, it was 1. But as far as what they said, they are getting their razer stuff via Acro.
 
Bah, that's a blatant lie on first post(razer's reply), all logitech mice have 3 yrs warranty, from low ends(500/-) to high end gaming mice(4k+), ms has 2 yrs for gaming mice I think(not sure), so razer is misleading us, also tell them they make very flimsy(but good quality) products(most deathadders last an year or so before the double click kicks in) so if they don't give 2yrs warranty lots of users will keep avoiding them.
 
Razer simply forwarded what the distributors said and this is how certain distributors put their reasons to the manufacturers. I don't think any dealer/distributor even said that the second year warranty is honoured by Razer India directly until now. An impression is made that distris are trying to justify their actions by saying "If this company is not covering the manufacturer's warranty irrespective of the distri, so will we!". Logitech's warranty is covered as per manufacturer's policy, so that's one blooper being made by the Razer's distris. Besides, Logitech has 2 distris, one of them being Rashi. Not sure of other one but its not acro nor Tirupathi, atleast according to Prime.

Anymore updates/progress in regards to this will be added here.
 
Yeah, Corsair had also switched to dedicated rma agency(kaizen) to avoid this whole distri mess, about time razer should too, sending products to HKG costs hell lot of money. MY friend's deathadder died and he is blaming me, as I bought it for him, thats 2k probably down the drain.
 
^You wouldn't have to send it anywhere. If you were to send a mail to Razer, they'd request you to cut the USB cord (to ensure that you don't use the defective device henceforth) and they would send you a replacement free of cost. You will however have to bear the customs duties.
 
Gannu said:
^You wouldn't have to send it anywhere. If you were to send a mail to Razer, they'd request you to cut the USB cord (to ensure that you don't use the defective device henceforth) and they would send you a replacement free of cost. You will however have to bear the customs duties.
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How much is that? Its a deathadder old model.
 
Is there any way to get RMA for Razer Mamba which is purchased from South Korea 3 months back?? I have contacted Razer support team, they said Yes, Razer products carry International Warranty, but the thing is I dont have a Bill copy for it :( Please some one help me with it, My Razer Mamba is lying without any use in my room :(
 
RMA Without bill will be tough, I doubt they will give you rma for it, call them and tell them you don't have bill.
 
Vibu said:
Is there any way to get RMA for Razer Mamba which is purchased from South Korea 3 months back?? I have contacted Razer support team, they said Yes, Razer products carry International Warranty, but the thing is I dont have a Bill copy for it :( Please some one help me with it, My Razer Mamba is lying without any use in my room :(
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RMA without a bill might be tough, they explicity state that bill is required in their terms and conditions

Razer said:
3. Why does Razer require a valid Proof of Purchase?
Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products.

Products purchased from non authorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a Limited Warranty on Products not purchased from an authorized dealer or ones that are outside the Limited Warranty period. If you have purchased the Product from an unauthorized dealer, all support and Limited Warranty issues should be directed to that dealer.

http://www.razerzone.com/warranty
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This is how I see things: I paid for the amount they quoted me and its a retail pack in India. I got the bill. Manufacturer's warranty clearly states 2 years. Through a user/gamer's point of view who has a single system, its frustrating not to have a gaming mouse when I need the most and when I paid for it. Going to the dealer/distri/service center and waiting for a week or 2 is the best that can be done. But on top of it half the manufacturer's warranty is not honoured by the same body who imports and quotes the retail price (price being in sync with sites U.S. sites like newegg) because (according to them) its a standard practice that companies like logitech to support only 1 year warranty. Why compare with another company? The other company is giving support for the entire 3 years manufacturer's warranty through the distributors.

I am still in communication with Razer Singapore personnel and would be having a word with Razer India VP Sales to get his side of the story. Acro engineering is owned by SMC and we have someone from Tirupathi around so its best if they can give any reason about a cut in warranty period. If the warranty period will only be as 1 year period, then the least they should do is relabel the 2 year warranty as 1 year warranty period- or put a sticker over it. Many dealers, infact, are under the impression that 2 years is the warranty period for Razer products will be supported through the distri. Not just on the forums, but some media guys who put up gaming guides/articles/reviews don't know about this either. A lot of people are in that misconception and hence its suggested to people who will obviously blindly trust and buy it. The only person (that I know of or anyone who don't know until they got to know when they RMAed the product) who knows about this is ITWares.

Even if the problems stay the way they are it will be cleared about the warranty status, I am sure the end result might alter people's decision to pay so much money and get half the warranty period. I am sure anyone/most who spend 2k+ on a gaming hardware will spend more money on shipping and also the potential customs duty charges.
 
@bottle: Still serial number will be there right?? Why Razer is not taking count of serial number of their own product?? If the product is not going to get RMAed then its total waste for me.

Then the money we spent on buying a 1 year warranty product is totally a waste right, that too when it comes to Razer Mamba we are spending 6500, alternatively we can go for Microsoft, Steelseries and Logitech Products, gives 2 years warranty.
 
Vibu said:
@bottle: Still serial number will be there right?? Why Razer is not taking count of serial number of their own product?? If the product is not going to get RMAed then its total waste for me.

Then the money we spent on buying a 1 year warranty product is totally a waste right, that too when it comes to Razer Mamba we are spending 6500, alternatively we can go for Microsoft, Steelseries and Logitech Products, gives 2 years warranty.
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Yeah , their policy I guess. Try sending an e-mail to Razer Store and explain that you bought it while overseas and lost the bill, take pics of the box and the mouse and send it along with serial number and see if you are able to get any support from them. Post on their facebook page too and try [noparse]:))[/noparse]
 
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