They mentioned something about Service charges, Board & Gas filling. Chennai had faced a heatwave situation wherein AC and Fridge was not performing optimally. We had Centralised Aircon running not that great in office and Home AC - LG Inverter not that great, but it was working, 26C was like 30C.
What exactly happened to the fridge. Did it stop cooling completely or it just wasn't cooling adequately? If so then changing the temperature settings didn't help?
How hot did it get in the room where the fridge was. A tropical climate class is supposed to handle upto 43° C which is amazing because it's incredibly hot for indoors. I could not bear even 30 in my kitchen. So the fridge should handle a heatwave. Both your fridges handled it didn't it?
Also how does a refrigerant gas refill fix this? The compressor died so to install a new one they have to do a refill.
Can you get the model number of the fridge?
Where you locate the fridge. How much of a gap it has around the sides, top & back matters. Also proximity to heating sources will play a bigger role in the compressor longevity than anything else. Can you confirm these details? Get some photos if you can showing how the fridge is placed
Compare how the side by side is fixed with these two examples
@anmolbhard004 has placed his side by side
freestanding. Lots of air flow to the top, side and back. Ideal placement.
@Dinesh6252 has put his side by side in an alcove or the
photo looks it. Top is exposed and one side. The left side where the freezer is. Can't tell if its complete or only partially.
But the back and right side gets minimal ventilation. This is a halfway borderline compromise. Not ideal but not too detrimental either.
My Aunt who is a subscriber to a popular YT channel showed me this clip where the host shows that her (around 2:25 mark) Samsung Side-by Side Fridge's Compresser had gone kaput in 2 years and they had been charged
10k for gas filling and they will update in the next video.
YT Link
Which was why I
am wary of Samsung practices.
For instance pay attention to how her fridge is installed. It fits
completely into some sort of alcove. No side is exposed. Top, sides or back. What's the ventilation like in that case. Yeah, not good at all.
In addition it looks, like she has a microwave and OTG located just next to it. That's a big heat source which the fridge needs to work harder to compensate.
Manuals of any fridge will clearly state to leave sufficient gaps at the sides, top and back and locate away from heat sources in a preferably well ventilated room. Last one I could not manage so well but first two I got right with my fridge.
Otherwise the compressor will work overtime. More than it should.
Does she mention how old the fridge is?
Was it 10k? It's around the 3:05 mark. Thing is she speaks at the same time as him so I couldn't tell how many thousand.
See, in situations like this the company could claim the fridge was being abused or made to work out of spec by not following the guidelines in the manual.
So this is not about company practices but user abuse which they are politely not mentioning.
Now that I think about it this must be the reason for those numerous LG compressor failures in the US. It was user error. Say that too loudly and people say but my last one worked just fine or whatever. Well you can't do that with these fridges as this efficiency business which everyone is so enamoured about is sensitive to changes. The older lower star fridge compressors would run more often which meant the compressors were better built and able to handle the strain. Hence more efficient inverter compressors and more by Samsung & LG are crap...unless you follow the instructions.
Don't buy linear converter LG compressor bla bla. You will see at least 20 plus warning comments like this on every LG fridge review. They are all for similar side by side models like this lady has. I'm sure all fitting into very aesthetically pleasing kitchens with poor ventilation at the back.