CPU/Mobo Advise, Gigabyte GA-EX58-UD5 fried

see the Gigabyte motherboards Support Policy

Customer Induced Damage is classified as follows:

1. Any physical damage visible on the Motherboard surface (deep cut or dented)

2. Serial Number lost or unclear.

3. Improper packing (No Anti-Static bag, foam or partition to support the Motherboard) causing the motherboard to be damaged.

4. Transistors, ICs, Memory socket burnt or components missing.



3. If the board is CID free, then Branch CSO will process it for Doa and send the ibst request sheet to concerned central coordinator, who in turn gets the Product Manager’s approvals for moving a saleable board to RMA Service location.

4. The Doa board is inwarded in ‘x’ sku at average cost and zero price and similarly the replacement (plain sku) is billed at average cost and zero price.

5. The Doa boards are sent to Kalamboli from where these are centrally claimed on the vendor for getting saleable replacements in return.
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Bad luck dude, slow down on your overclocking prowess. Looking at the comments, i feel there is 50/50 chance of this mobo getting replaced.

Did you do what stormy said ? Atleast you will come to know what caused this. Swap it with a different PSU in an open environment and check.

Also, try to see if there is any short circuits. You said it burns/smokes again when you start - check if the heatsink is in proper contact with the PWMs.
 
i suggest u use another route.....write a email complaint taking pictures of ur setup / the fried component / the smps u use / complete pc specs etc etc and write to the gigabyte corporate saying this is not something u expect from a premium mobo....also specify there was smoke and there were chances of it setting itself off and who would be responsible if that was to happen. be polite but firm at the same time clearly notifying u are terribly pissed with this.
 
thetechmind said:
i suggest u use another route.....write a email complaint taking pictures of ur setup / the fried component / the smps u use / complete pc specs etc etc and write to the gigabyte corporate saying this is not something u expect from a premium mobo....also specify there was smoke and there were chances of it setting itself off and who would be responsible if that was to happen. be polite but firm at the same time clearly notifying u are terribly pissed with this.
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great idea at last
i suggest you try this Robo
 
thetechmind said:
i suggest u use another route.....write a email complaint taking pictures of ur setup / the fried component / the smps u use / complete pc specs etc etc and write to the gigabyte corporate saying this is not something u expect from a premium mobo....also specify there was smoke and there were chances of it setting itself off and who would be responsible if that was to happen. be polite but firm at the same time clearly notifying u are terribly pissed with this.
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already did that :) emailed gigabyte tech support with pic :ashamed:
 
Instead of scratching your head so much, just take the board to the nearest Gigabyte service centre. If they accept it, fair enough,or else you will have to buy a new board.Sad but true.
There is honestly no point fighting with the company and you can't really blame them either. If it was a manufacturing defect, the board should have died long ago when Robo was benching at much higher speed.
Appo for instance, is benching with UD5 at high speeds for so long, his board is working fine. I dont buy that its a manufacturing defect.
Its quite unusual that this has happened, but Robo, are you sure there wasnt any metal part like screw or something that might have slipped in between the board and chassis ?
 
RoBoGhOsT said:
already did that :) emailed gigabyte tech support with pic :ashamed:
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errr...? u emailed tech support! which is level 1. dont be surprised to see a reply with the warranty policy document attached saying this aint covered under warranty....as its already done, no issues....if things go well then good , else u have to escalate this to corporate.
 
Chips in PWM area blown due to overloading/heating.As suggested write an email to Gigabyte CC with pictures and try your luck for RMA otherwise board can be fixed at service center by replacing burnt components costing under 1k, no need to put in dustbin.
 
virus32win said:
otherwise board can be fixed at service center by replacing burnt components costing under 1k, no need to put in dustbin.
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I would not count on any component replacements done in India when dealing with computer hardware (At least not unless they source the components from the south east). Replacement may give the board a small lease of life, maybe 3~4 months after which there is a good chance that the board will go bad again. I have had first hand experience with this.

So if Robo cannot get the board replaced, he might as well use the board for scrap.
 
That's bad...
If your board is accepted for RMA that's great...
if not may be i can help or say can try... I am having few surface mounting Motherboard MOSFETs and can replace them ...for free....
If in any case want my help fell free to contact me.

Best of luck ROBO
 
Lord Nemesis said:
I would not count on any component replacements done in India when dealing with computer hardware (At least not unless they source the components from the south east). Replacement may give the board a small lease of life, maybe 3~4 months after which there is a good chance that the board will go bad again. I have had first hand experience with this.

So if Robo cannot get the board replaced, he might as well use the board for scrap.
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I would not generalise things......Recently my MSI Eclipse conked off(maybe due to high vcore), took it to the service center, they repaired it, and it conked off again with the same problem within a day I guess. I was lucky that I was able to explain them how the mobo is failing at a not too high vcore(1.55V) which is completely not acceptable, after which the service engg. changed all the ICs in PWM area, and the board is working fine since then, even when pushed to the extreme....
 
but still there is a chance. My old Asus A8N sli mobo burnt 2 years back. They repaired it and charged me .8k and its working just fine even after 2 years.
 
masterBrain said:
not if the board itself is damaged due to excess heat. it may damage the internal circuits/routing and it will be difficult to repair after that.
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+1 to that, if the internal routing has been damaged you are putting other components attached to your motherboard at risk. I don't think thats really needed. Ic's can be replaced. not the routing.

Your best option would have been to clean the area and then send it for rma. Take a pic of the board before giving it to them so that they cant claim that you did it. It burns. They pay.. and they will get it replaced.

I agree on the other opinion about sending the pics to tech support is the right way to go. But nobody is honest at the corporate level. Plus it voids their terms and conditions. You are lucky if they send you a positive reply.

Best of luck.
 
Will cleaning the board using isopropyl alcohol do the trick to remove the burns? If it does, then it *might* be enough to fool the folks for replacement.
 
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