CPU/Mobo Advise, Gigabyte GA-EX58-UD5 fried
- Thread starter RoBoGhOsT
- Start date
got reply from gigabyte , they didnt say no warranty now :lol:
Thank you again for your kindly mail. According to your description. we suggest you can contact your supplier or nearest distributor and see if they can help you to check your system directly. For distributor contact information, please click HERE.
We are really sorry for the inconvenience you have with our product.
Regards,
GIGABYTE TECHNOLOGY
Thank you again for your kindly mail. According to your description. we suggest you can contact your supplier or nearest distributor and see if they can help you to check your system directly. For distributor contact information, please click HERE.
We are really sorry for the inconvenience you have with our product.
Regards,
GIGABYTE TECHNOLOGY
RoBoGhOsT said:i tried only once. removed the heatsink also to see , 2 ICS have blown , but board is not melted , its actually the thermal pads which melted , looks like they can be replaced even if warranty doesnt work .
IC blown/burnt visible??? You might have to pay for the repairs then.....
Happy to hear that...
Since you got some positive feedback from Gigabyte, service center will do your repair job.
Since you got some positive feedback from Gigabyte, service center will do your repair job.
went to service center , guy there asked to email giga first but i had already done that ,
so he asked me to forward the mail , first he was saying no warranty on burn but after seeing gigabyte email , he said that they will contact gigabyte and then tell me . :ashamed:
so he asked me to forward the mail , first he was saying no warranty on burn but after seeing gigabyte email , he said that they will contact gigabyte and then tell me . :ashamed:
RoBoGhOsT said:
Take a new board as replacement or ask them to repair it free of charge. And if they refuse to do that, raise hell. Here is a company that talks all this UD3 blah blah and overclock this n that... they ought to honour the warranty even if ICs and mosfets have blown off.
Write again to Gigabyte... tell them you are member of TE and an ace overclocker
and include a link to this thread. Tell them India's top tech enthusiasts gather here and Gigabyte's products have good name here... ask them not to ruin the reputation of the company and perception regarding its products just because some ICs got burnt on a motherboard and there are issues with the product's warranty.You paid a pretty decent sum for such a high-end mobo, believing that you are getting a product that is of top quality with good components and decent cooling system. The motherboard of such caliber should be able to handle voltage quirks or any other anomaly that can affect stability of a system. If it has failed in that, the responsibility lies with its manufacturer.
Gigabyte ought to support you and either give you a replacement or repair it for free of cost. After all, they would do the same in USA.
paraskhosla
Adept
in ur sig it says i7 920 @ 4.0 and u say everything at stock?
please be clear on what is what u have so we can be clear
it could also be bad PSU so please check ur PSU so that there aint any problems in future
also i think if u OC at 4.0 maybe thats the problem
OC to 4.0 is really an art u must know what ur doing
did u run tests like linx,prime95 and all or just moved fsb?
tell me this so i can help u better
also what were ur temps like?
please be clear on what is what u have so we can be clear
it could also be bad PSU so please check ur PSU so that there aint any problems in future
also i think if u OC at 4.0 maybe thats the problem
OC to 4.0 is really an art u must know what ur doing
did u run tests like linx,prime95 and all or just moved fsb?
tell me this so i can help u better
also what were ur temps like?
G@d of w@r
Skilled
with Gigabyte's email, they will do RMA.. this intelligent thing you did will definately benefit you. Since its a premium product, they have to do do RMA
keep on updating..
keep on updating..
G@d of w@r said:with Gigabyte's email, they will do RMA.. this intelligent thing you did will definately benefit you. Since its a premium product, they have to do do RMA
keep on updating..
What makes you think just because its a premium product, they have to give unconditional replacement ? They have the right to outright reject since its burnt which falls under the category of physical damage.
depends on policy, changes with company to company. for example dell has a policy called safety capture, were in smoke,shock from a PC warrants for immediate replacment of the entire system(cpu tower in most cases) . this is diffrent with each company and having been in customer support, the best way to approach would be to go through corporate channel and no customer support, most of the cases they are powerless except to point to warranty details
Robo, irrespective of whatever bla bla company company policy, exceptions are always made. and if you pass on your hwbot profile to these guys, i am sure they will have to put their thinking cap on and make an exception for you with the impressive ranks that you have. best of luck.