Apple - The Pinnacle of Customer Satisfaction!

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ViKiD

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I gave the Remote + Mic Earphones which came with my Ipod touch .... for repair on 31st (Monday) They were making some sort of tak tak sound...when using the mic. (They were working fine otherwise)

I went to pick up the replacement today .... and what i received back ... has actually changed my outlook towards apple.

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And they returned the normal ones too....

I mean companies should learn something here....

I got this : Apple In-Ear Headphones with Remote and Mic - Apple Store (U.S.)

In return for this : Apple Earphones with Remote and Mic - Apple Store (U.S.)
 
Congrats...!! :)

Looks like koi to hai jo customer ko samajhta hai...!! (Except Amway : As the ad says) :lol:
 
ViKiD said:
I got this : Apple In-Ear Headphones with Remote and Mic - Apple Store (U.S.)

In return for this : Apple Earphones with Remote and Mic - Apple Store (U.S.)
Click to expand...

You got $79 worth for a faulty $29.

I was thinking of ppl getting bumped to first class in case there are problems but this is slightly more than that.

Did you get lucky or did what you said make a difference ?

You're right companies here won't bother with it because they have a captive market already. But Apple wants to carve out a niche in it.
 
^ I really dont know.... because when i got there.... they opened this package from Bluedart ....it had a sticker on it with "Replacement for Ambar Singh" written on it....

I think they didnt have the normal one in stock....i actually asked them if this was mine... and then the cute girl at the counter showed me the package...
 
ViKiD said:
^ I really dont know.... because when i got there.... they opened this package from Bluedart ....it had a sticker on it with "Replacement for Ambar Singh" written on it....
Click to expand...
Ehhhhh ?
ViKiD said:
I think they didnt have the normal one in stock....i actually asked them if this was mine... and then the cute girl at the counter showed me the package...
Click to expand...
Did you wait very long to get it replaced ? No, just a cpl of days.

They seem to have been very eager to get that replacement to you.

Have other Apple owners had similar RMA experiences ? or was it the 'Ambar' effect.
 
ViKiD said:
and then the cute girl at the counter showed me the package...
Click to expand...
My my my :O :O Apple treats their customers wayyyyyyy beyond anyone else. :O :O

I'm buying an Apple earphone and getting it replaced right away. :P :P
 
Little strange for me..Becuase one of my friends had a very bad experience with them. His ipod touch 32G went bad (won't even turn ON) just one month after purchase. They gave him a refurbished one which had several scratches and they said they can only replace with refurbished items. So, I though Apple support was equally bad as others out there.
 
viralbug said:
My my my :O :O Apple treats their customers wayyyyyyy beyond anyone else. :O :O

I'm buying an Apple earphone and getting it replaced right away. :P :P
Click to expand...
Relax...

and then the cute girl at the counter showed me her package...
Click to expand...

^ This is what it should have read. :P
 
Haha nice! I'd similarly got a replacement for my iTouch before which had a dent at the back. :D
 
I just recently got my battery replaced! Of a nearly 2 year old Mac! I got a brand new battery..No doubt that Apple's customer service is way better than most companies in India!
 
thetoxicmind said:
Relax...

^ This is what it should have read. :P
Click to expand...

Dude your toxic! :p

Neways

3.14or22by7 said:
Little strange for me..Becuase one of my friends had a very bad experience with them. His ipod touch 32G went bad (won't even turn ON) just one month after purchase. They gave him a refurbished one which had several scratches and they said they can only replace with refurbished items. So, I though Apple support was equally bad as others out there.
Click to expand...
Which city was this in...?
 
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