BSNL connection woes

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LaatSahab

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For past 2 years I have been on BSNL's 512Kbps Unlimites plan. My problem started 2 weeks ago. Please bear with me this long woeful tale. :ashamed:

In March of this year, after filing a formal complaint regarding the disturbances in my landline, 2 linemen came and told that my wire was messed up and needs to be replaced. As my broadband connection was working fine, I didn't cared much at that time but 2 weeks ago, I started following problem. The modem is in PPPoE mode so I describe and deduce via LED indicators so please bear with me.

My modem is UTStarcom WA3002G4. The "Orange DSL LED" blinks first slowly then fast and faster and when after a while it is supposed to get stable, i.e. constantly lit, instead it faints out. After 1/2 or 1 hour sometimes, it gets stable and when it does, the "Green Internet LED" which is supposed to first blink and then become stable to confirm connection, it blinks, becomes stable but as soon as it becomes stable, after 3-5 seconds both DSL and Internet LEDs go off and same drama is repeated. After 2-3 Hours of doing this charade, a link is established but problem doesn't ends up there. When I'm downloading torrents, if a torrent completes then the connection disconnects and reconnects after doing all that freak show just mentioned but now it takes lees time i.e. 15-20 minutes to reconnect.

Now I complained to the BSNL J.E, S.D.O, almost everyone daily for past 2 weeks. Every time they asked for the error code and I always told them that my modem dials the connection so I can't tell them the error code. Last week on Wednesday the Lineman came and told me that,"Aapka number bind ho gaya thha, main unbind kara diya hai, ab koi problem nahin aayegi". Well everything worked fine till Friday but then again it started acting up. Today the BSNL people finally came and replaced my wire and as for Broadband, what they did was they removed the LAN cables from the modem and just allowed it to connect. This time in 2-3 tries, it connected but as soon as I connected my cables and resumed my downloads, it disconnected again. As it happened in front of them, they blamed my system for it citing that my LAN or CPU ahs a virus which is causing this bubbling of DSL link:S :@.

A 4 year degree in B.Tech in I.T tells me that this is a completely baseless allegation. Moreover I'm running Vista, Windows 7 , Ubuntu and Open SUSE and the problem is seen in all of them. For a moment even if I consider the remote possibility of it being a Virus attack then logic says my connection shouldn't work at all. There is no setting in uTorrent that is configured to disconnect the link after completion of a download as the LAN cable itself carries Internet data, no dialing is done. Even the idle timeout is disabled in the modem's internal settings.

Only solution I see now is to go to the JTO but last time I met the guy, he was less informed than me. :( Now I ask u guys as to what to do and if by chance u know the cause of the problem then please tell me the solution. I can't switch ISP as the BSNL is the sole ISP in my small town. :(
 
One and only solution IMO - replace ur BSNL modem. Or atleast get another modem (other than UTstarcom, you may have BSNL Siemens or Netgear/Belkin/Dlink) from anyone to see if the problem still persists.
 
I have a spare BSNL modem the basic one with single RJ-45 port, will try it too and see if the issue is fixed but I don't think its a modem issue. I got this in this April only and it works just fine.
 
^ agree. just change the modem.

edit: whats the MTU size thats fixed in the modem settings? make it 1492 if its anything else.
 
Buddy please ask BSNL people to check the line again there may be some fault from exchange to pillar as I have faced the same problem of frequent disconnection for three months.after replacing new modem,splitter ,port unbinding,changing drop wire,formatting PC finally they change my line at pillar (till pillar land line comes under ground)and now my BB is working fine.
 
They can't change the main wire as it is underground. As for the MTU size, where to check it in the modem's interface?
 
Go to router settings, change it from adsl to gdmt, see if this makes it any better.
Else, try to dial directly from ur computer instead of always on..

There is no virus or any other problem, try the steps above and see.. Go to 192.168.1.1
Default pass would be admin admin.

Also check to see if all wire joints are proper and none broken..
 
6pack said:
should be on the same page as where you put the vci vpi values.

Party Monger said:
Go to router settings, change it from adsl to gdmt, see if this makes it any better.

Else, try to dial directly from ur computer instead of always on..

There is no virus or any other problem, try the steps above and see.. Go to 192.168.1.1

Default pass would be admin admin.

Also check to see if all wire joints are proper and none broken..

I know the router's interface but can't remember about the VCI/VCP page as never tinkered with them. As for gdmt, G.DMT, G.lite,T1.413, all are enabled except AnnexM. Don't want to make the dialer inside the system as single connection is shared by multiple devices, some f which don't support ICS like Mobile phones so have to keep it in PPPoE mode.

As for MTU, please tell me the page as I can't seem to find it at the moment. :ashamed: :(
 
Ryunosuke said:
I know the router's interface but can't remember about the VCI/VCP page as never tinkered with them. As for gdmt, G.DMT, G.lite,T1.413, all are enabled except AnnexM. Don't want to make the dialer inside the system as single connection is shared by multiple devices, some f which don't support ICS like Mobile phones so have to keep it in PPPoE mode.
As for MTU, please tell me the page as I can't seem to find it at the moment. :ashamed: :(

Select ONLY gdmt..
I'm not askin you to dial through comp always, but askin you to see if it works..you can always revert back..
 
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well as always BSNL disappoints

have been using 256UL for more than 2 years now

and faced this problem multiple times with multiple modems

over the past years i have used about 4 modems on this connection currently am on the ITI wifi one which is supplied by BSNL

this seems to be a common problem with me, the first time this happened a long time back i just called up 1957(its the bsnl broadband complaint no. for my circle) and told them the situation they said hold on and after 2 mins said check now, and indeed all lights were stable, dun remember which modem i was using at that time.

after a few months, again this happened and i repeated the same, but this time despite their tries nothing happened, it was UTStarcom modem this time and i went ahead and bought a new Dlink modem, with the new modem the connection worked fine.

now on the ITI wifi one and this has happened many times mostly it gets rectified itself in a couple of hours but when its more than a day i call them up and they rectify it.

All in all as you have contacted them and they dun seem to help you out you can try out a new modem which worked for me once, or try the things mentioned by other members

OR

simply get airtel which i am going to get as soon as my annual payment which i made to BSNL gets over

P.S another desi jugaaad - sometimes making the two phone copper wires touch and repeating 2-3 times continuously helps
 
Since yesterday evening, it was running fine but today in the morning the BSNL SDO called me to see if it was all sorted.

One bloody thing that popped up and verified now that my ADSL has become a dial-up in a way, friggin thing disconnects if a phone call comes in. I changed the passive splitter box too, but problem persists.

The SDO who called was such a noob and arrogant rascal, he told me that its virus and repeatedly told me to get my system fixed while I kept on telling him that my dialer is not in my OS so a virus can't effect the bloody thing and I don't use Windows, I use Linux where a virus attack is almost impossible but he adamantly replied that on his end everything is OK, its my system that is virus infested. Today I'm going to the JTO and see what is his response.

New Post- Just changed the mode to G.DMT and de-selected all others and pesky lil cretin started chirpin' like a birdie. Thank u all for the help especially Party_Monger dude, u deserve a party, wish u would've been here. At the moment I'm reading G.DMT's wiki but can u tell me what this mode does/ has advantage over ADSL2+ mode?
 
if the modem disconnects when a phone rings then is a phone connected to the line (without using a splitter) before the modem?

is it a parallel line you're using to the modem?
 
^ i have bad experiment problem at my native place Karaikudi (tamilnadu)

btw the bsnl is getting worst due to poor service cause the cable signal is weak

and the modem does not connect again it reboot and i tried to reset the ppope and also change the ip and dns no response for internet cause the crappy modem is not connect clearly so the bsnl head office is close to my home but the internet is not connect 24/7 due to power issue also singal is weaking cause of old cable ;)

also i did change the new modem name d-link and it work crawl and no reboot issue

but the cable singal is weak and worst download ;)

so i final cancel my connect no use so switch to wi-fi usb connect ;)
 
Ryunosuke said:
Since yesterday evening, it was running fine but today in the morning the BSNL SDO called me to see if it was all sorted.
One bloody thing that popped up and verified now that my ADSL has become a dial-up in a way, friggin thing disconnects if a phone call comes in. I changed the passive splitter box too, but problem persists.
The SDO who called was such a noob and arrogant rascal, he told me that its virus and repeatedly told me to get my system fixed while I kept on telling him that my dialer is not in my OS so a virus can't effect the bloody thing and I don't use Windows, I use Linux where a virus attack is almost impossible but he adamantly replied that on his end everything is OK, its my system that is virus infested. Today I'm going to the JTO and see what is his response.
New Post- Just changed the mode to G.DMT and de-selected all others and pesky lil cretin started chirpin' like a birdie. Thank u all for the help especially Party_Monger dude, u deserve a party, wish u would've been here. At the moment I'm reading G.DMT's wiki but can u tell me what this mode does/ has advantage over ADSL2+ mode?

Go to device info, stats, adsl, there you'l see up stream and down stream values, if they go below 6, connection is generally unstable, when you select gdmt, it goes up a few points, hence its stable..

But be ware that the problem is in ur line..this is a solution but wont work always, if the line goes really bad..

After 5months of crappy broadband you do tend to experiment a lot:)
 
Well I would love to experiment with it a lot by my last experiment with BSNL broadband cost me 2lac rupees and nearly dodged a Cyber Crime lawsuit. Can't mess up with them anymore also as there is no other ISP in my city, no Airtel. The day Airtel shows up here, I would gladly hop on their bandwagon. At the moment the only other ISP here in my city is reliance which has almost non-existent subscriber base, hefty plans no VFM at all and their service is reported as as Crappy at best.
 
Ryunosuke said:
Well I would love to experiment with it a lot by my last experiment with BSNL broadband cost me 2lac rupees and nearly dodged a Cyber Crime lawsuit. Can't mess up with them anymore also as there is no other ISP in my city, no Airtel. The day Airtel shows up here, I would gladly hop on their bandwagon. At the moment the only other ISP here in my city is reliance which has almost non-existent subscriber base, hefty plans no VFM at all and their service is reported as as Crappy at best.

Sounds interesting, could you give some details ?? :P

A good piece of info: never ever make a parallel line before the modem/router. The local linemen are familiar with my dad and thus managed them to build a new clear line from the main box.

For parallel line, they've made a manual splitter before modem but I connect it only when my PC is off. :) When its an important call, I can always connect the manual splitter to forward the line to the other two receivers.
 
The modem's log is always empty, I think I have to enable or create one, can u guys help?

@ Sabby, I think I should leave it to ur imagination as truth will reveal my completely noob side ;)

As for the visit to JTO was a vain endeavor as the guy was on leave today.
 
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