Hey guys,
Sister's "Dell XCD35" which has less than a week's warranty left,the screen doesn't respond to the touch now. She visited the Dell Service Center for replacing the faulty part. The guy at service center received the handset and said she would get a another handset as the repair is not done. So, I called up the guy to inquire and came to know they are handing out a refurbished set with 15 days testing warranty.
I would like to know if this is common practice for all DELL XCD35 ? Can i ask for upgrade to a new instead of refurbished set ? I don' mind paying few extra bucks if i get a new seal packed set with warranty.
Anybody who similar issues,please pitch in with your input.
Sister's "Dell XCD35" which has less than a week's warranty left,the screen doesn't respond to the touch now. She visited the Dell Service Center for replacing the faulty part. The guy at service center received the handset and said she would get a another handset as the repair is not done. So, I called up the guy to inquire and came to know they are handing out a refurbished set with 15 days testing warranty.
I would like to know if this is common practice for all DELL XCD35 ? Can i ask for upgrade to a new instead of refurbished set ? I don' mind paying few extra bucks if i get a new seal packed set with warranty.
Anybody who similar issues,please pitch in with your input.