Laptops Disgraceful truth of hp laptops and hp services

K

kamal27

Recruit
Hi All,
I would like to share my miserable experiance with all, and wanna make you aware of the fact and looses that your gonna face if you get HP laptops.

I own a brand new HP laptop dv series (Brought the same for 65 K with one year of international warrenty) and experianced a very serious disloyal feedback and communication from HP service and HP management people.

To brief you about the issue which I’m facing, before last week my laptop was working all fine. But the next day when I tried to switch on my laptop, it just blinked and turned off, I was gone nuts.

The next day I immediately consulted one of the hp services in old madras road just opposite to NEW HORRIZON SCHOOL and I was asked to deposit 300 INR for diagnosing the problem.
After diagnosis I got a reply from the engineer saying there is some problem with the mother board and the fan-connector which is directly connected to mother-board is not rotating.

And immediately he started giving me the quotation for the replacement (i.e. 20,000 and odd). This is undigested from the customer stand point and for the prestigious company like HP to say.

My question to HP industries and HP services is - Are you really justifying for the goods you manufacture and sell it to customers? I purchased the laptop a year back (it’s hardly 1 year 6 months old), for which I was offered with 1 year of international warranty. And after completion of its warranty so suddenly, something like mother-board crashes off for no reason, is this way any electronic goods from your company sold to your trusted customers?

Even one of my colleagues faced the same issue with his mother-board and he was asked to replace the same twice by the same service center.

Finally I asked the hp service to refix all the original parts which I had earlier and give it back to me.

I decided not to trust either HP goods or HP service they own with high surety anymore.

- kamal.
 
its same with most of the service providers out there, after the warranty the cost of replacement is pretty high.

The QC these days is going down the bin for most manufacturers..so touchwood and hope nothing happens to your electronic goods :p

BTW why dont you give a intro in the forum :)
 
People now a days getting aweful service within warranty and you telling your story after warranty period is over. Now a days they are making products which goes nuts many times in warranty period. no one give daam after warranty. Thats the reason why everyone buying extra warranty along with laptop.

So its not about hp. Its about each and every laptop sony dell acer Apple. all
 
I'm least bothered about whats the problem with other brands and laptops and I god damn know what the issues with other laptops too. But I belive it will not be to such extent something like mother-board conks.

FYI, to incerase the warrenty peirod for a year or 2, company charges 8 - 10 K which really sucks only the person who have loads of filthy money can think of spending as such.

you know why the concerned company services and industiries always give stupid reasons for there cuase they sell it for there goods manufactured and reparied, is all becuase of some consumers like who hold lots of money with big pockets dont even think about the facts and the cause happened instead encourging for all the craps what services quys pretend to convey and pay for there cuase. I feel its filthy disgusting people do it becuase of which laptop servies concern take advantage and were in the other despirate people suffer.
 
Actually I had gone through this several years ago. After spending a huge amount on a Kayak workstation (in those days, 1999) I found out that the dealer had replaced the original RAM (64/128 MB HP ram cost me around 15,000 if I remember) and I complained to them that most other parts had also been replaced. I was told I would be given a replacement after months of waiting and complaining. I went to their Bangalore office n number of times and met with their people who said it would be rectified. Utkarsh Mehta was in Bangalore HP at that time and so was Sujata Ramani - both of them sounded so convincing and helpful.
The scoundrels asked me to deposit the original bill and receipts with them in order to get the replacement. Since that time, after I gave them every document I had, I never heard from them ever again. Which is pretty much the reason why I have never used a HP product ever again in my life. I am not a big dent in their income, I know. But I trust people will eventually know what kind of thieves they are. Hopefully, one day I will return their "kindness" when I am in a position to do so. :D
 
Well man my sony goes dead 3 days after warranty over so what to do. thats all what we can do and secondly terms condition they are going to repair till you have warranty.

Well I understand you issue and agree that they are selling aweful cheap stuff and charging so much for that and still thing hardly last few months once warranty period is over.

even we know before buying they are liable till its under warranty
 
I had similar experience with my HP laptop last year(i purchased it in June 2007). Luckily in my case the warranty was still valid during the problem and also there was this widespread problem with HP pavilion notebooks with Nvidia Geforce 7600 GPUs acknowledged by HP itself that gave me a much needed relief in replacing my lappy's MOBO n GPU without dropping a penny. But afterwards i had to face another problem this time it was the Laptop's display hinge which got broken all of sudden despite me having purchased 2 years HP care pack(paid 7500 bucks)i had to shell out 4500 bucks for getting it repaired by HP service engineer.

Only good thing about HP for me was in the past 2 and half years i have replaced my DVD writer 3 times and MOBO +GPU 1 time without having to pay them any money.

(Edit: Yippee! My 150th post in TE)
 
Well its same with everyone and companies are bound to repair only till warranty and its with everything mobiles. laptops, tv, so better live with it

My friends sont LCD tv got some issues with screen after 1 yr or warranty that doesnt mean sony lcd tv are crap or bad.

my dell latitude still working after 3.5 yrs that doesnt mean dell is best. its all about your luck

My friend hp laptop working 24X7 from last 4 years.

End of the day if someone is afraid what will happened to his or her stuff once warranty will be over better sell it before warranty ends and buy new one. if cant then live with it
 
kamal27 said:
I'm least bothered about whats the problem with other brands and laptops and I god damn know what the issues with other laptops too. But I belive it will not be to such extent something like mother-board conks.

FYI, to incerase the warrenty peirod for a year or 2, company charges 8 - 10 K which really sucks only the person who have loads of filthy money can think of spending as such.

you know why the concerned company services and industiries always give stupid reasons for there cuase they sell it for there goods manufactured and reparied, is all becuase of some consumers like who hold lots of money with big pockets dont even think about the facts and the cause happened instead encourging for all the craps what services quys pretend to convey and pay for there cuase. I feel its filthy disgusting people do it becuase of which laptop servies concern take advantage and were in the other despirate people suffer.
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I already know from a number of sources that HP has really bad After sales service, but in your case, from what you have said, I don't see any damn reason/justification for you to rant about it. Further the way you are repeatedly blaming people with deep pockets is laughable. :rofl:

You bought something with one year warranty. It goes bad after the warranty period, then maybe its your bad luck, if its happening to a lot of people, then maybe its a case of poor quality products in which case you should blame them for that particular reason and tell people to avoid them because of their poor quality products.

The manufacturer simply has no obligation to give you free replacement after the warranty period. They will charge whatever they deem right for the replacements + service. Note that they cannot charge you more than the MRP on replacements if they are retail items, but for service and OEM items, there are no such restrictions.

You bought your laptop knowing well all the terms and conditions of the sale. If you are not aware of the terms and conditions specified by the seller, then its your own fault. As for your saying that they charge for additional warranty, why shouldn't they charge for that. Its not like they can provide you life long warranty/service free of charge. You are live proof to what I always thought that some people take the Customer is always right and customer is god thing too literally.

You always had the choice to buy or not to buy from HP and you made your choice. No one forced you to. The seller was not disloyal towards his end of the bargain, he provided you one year warranty and you got your one year warranty. I would also maintain that you have the choice where you should take your lappy for repairs, so if you are not satisfied with HP's service, take it somewhere else. Its as simple as that.

The only thing you may have a grudge against is that HP may be selling poor quality products and you can always warn others about it rather than making laughable claims that some random folk with deep pockets are responsible for your plight.
 
i see your laptop is under international warranty means outside bought from usa or outside country purchase

cause i also have gigabyte p35 board with is under international warranty from Austrian

i heard there is some problem at cpu bracket is damage due to fail of oc cpu i sent the board to RMA service center India chennai they accept only repair board under international warranty no replacement new part cause hard issue customer care from gigabyte service center

after 25 day they tried to repair the board and replacement new bracket and new capacitor but no help and he said sorry i cannot help u

i took the board and return home and i found the south bridge heartsick is missing i was wtf from gigabyte service center :mad:

so i sent the board to Australia where my parents are on holiday trip last year and i got replacement new board p45 but again not working 5 months :| the ram dual channel does not work only single channel work

and i sold the board to someone and use Indian warranty board due to pathetic service

p.s if u dont understand i will tried to improve my proper grammar or pm me :)
 
Hey dude its not the talk about the products what we buy gonna last eternal or gag our mouth in think of luck something like that.

The products what you buy should have value for the money and in turn even the company should retain the value and brand name what they hold.

I know we cannot belive Electronic gadgets and it may get conked off any moment of time. But the question here is, are we getting better service from the concerned service people for the goods we/you own.
And are we/you justifying for the genuine money we/you spent.

That is what a consumer thinks of and ofcourse I wish everybody to fight for your real value and for the money invested for what ever goods you purchased. instead of thinking about your god damn luck something crap like that.
 
Hi Kamal sorry to learn about your bad experience but this is the truth, HP's service standards have gone down drastically. I own a HP lappi myself & have beeen through the ordeal.
HP's consumer helpline hardly works, that is if one is able to get through to them, its really hard to get in touch with HP.
I also agree with you on the high warranty renewal costs. Instead of paying such high costs for warranty renewals, its better to save the money & spend in case something goes wrong.
 
kamal27 said:
I know we cannot belive Electronic gadgets and it may get conked off any moment of time. But the question here is, are we getting better service from the concerned service people for the goods we/you own.
And are we/you justifying for the genuine money we/you spent.
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That translates to

1. Is the product reliable enough? (It should fairly last for at least the warranty period. Thats what the company vouched for)

2. Are we getting free replacement/repair promptly within the warranty period in case the product goes bad within that period. This is again as per what the company vouched for ?

3. Are we getting prompt repair service after warranty (subject to the companies policy about it)?

If you are getting those, then you have no reason for complaint because that's what any company would reasonably vouch for.

They never vouched for free out of warranty service nor for cheap replacement parts and by going ahead and purchasing, you have agreed that its fine by you. You *never* objected at that point.

The company promised you certain things and you thought you are justified on spending your money for that. Now if they did not keep their end of the bargain, you have every reason to complain, they kept their end of the bargain.

You on the other hand want more at this point of time. You want things that they never vouched for. It may be a lot of money and you may get a lot better value for that money else where, but its you who agreed to their terms when you did not object and went ahead and purchased and you got the value you both agreed on.

Still, you want more value than you agreed to pay for when you purchased. Thats not what I call value for money, thats what I would call over expectation or in simpler terms greed and thats exactly what I was talking about in my earlier post when I said that some customers expect too much.

1. When you want to buy something, you read the companies and terms and conditions. Understand what they are vouching for and what they are not. Ask others opinions if your want, If you think they are not good enough for you, by all means, go for some other company. Its solely your choice in the end. When agree to purchase, its a two sided understanding, not one sided.

2. If they do not keep to their end of the bargain, go ahead and fry them in the fires of hell, if they do, then keep your peace, don't go expecting what they did not promise you in the first place.
 
@Kamal: Sorry to know that you also became a victim of the plague. Ive been trying to guide TE ppl alot to stay away from HP pavillion Dv series laptops ATM.

And there is something to do with motherboard..

now i trace a pattern, Each friend has got a motherboard related problem:

Wifi connection gone lose from MObo end.

Mobo short-circuiting sometimes.

Mobo overvolting n destroying RAMs

Anyways,

HP in Chandigarh said they can replace one of my friend's mobo for 7k odd.

But the problem is: They are giving only 1month warranty, n i don't trust HP motherboards at ALL. So it feels like an expenditure of 7k / month :(

@ Others: Can we use some other mobo on a Hp Dv series laptop? It would be a huge relief if v could.
 
Had my compaq mobo conced of 2 in the last 1 year the 1st time they replaced it for free but now they asked for 12gs for it but some hp guy suggested that if would extend my laptop warranty for 5gs he would replace my mobo and dvd writer
So u can try it
 
mebaali said:
I had similar experience with my HP laptop last year(i purchased it in June 2007). Luckily in my case the warranty was still valid during the problem and also there was this widespread problem with HP pavilion notebooks with Nvidia Geforce 7600 GPUs acknowledged by HP itself that gave me a much needed relief in replacing my lappy's MOBO n GPU without dropping a penny. But afterwards i had to face another problem this time it was the Laptop's display hinge which got broken all of sudden despite me having purchased 2 years HP care pack(paid 7500 bucks)i had to shell out 4500 bucks for getting it repaired by HP service engineer.
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Dude had the same problem with my dv9339us as well. Problem started after 2 years of purchase. Gave in for diagnostic in HP lucknow service center (& paid for it as well :() and those #@*&# told me that my LCD had gone kaput.

Went to Delhi and through some friends contact in HP i got it repaired for 3000 bucks. After 1-2 months of usage the problem came up again. Thankfully those people repaired it again but this time told me that they wont be able to do the same again.

I have stopped gaming (obv) as well as stopped watching movies on it as well. Its just a downloading machine working 24 x 7 nowadays.

Moreover the hinge of my laptop has also broken and the LCD cannot be closed now :mad: & therefore i cannot even call it a laptop anymore.. huh

This is what I went through with HP.

I own a lenovo, dell and an acer and none have given me such problems (Frankly speaking all of them are working perfectly fine)

Regards
Gaurav
 
lol, that's life with ANY brand/ gadget. I friend bought two Lenovo laptops within a span of 6 months from me. The HDD crashed on the 1st obe and the second is having graphical issues. In fact he just left the 2nd one with me for warranty and was cursing Lenovo.

Believe me, there is no brand which will guarantee you that the hardware won't fail. Sometimes, it's just the luck of the draw. What I suggest my clients is, once the warranty is over, get it repaired from non-affiliated repair centres (for the lack of a better term :p ). Cheaper and faster. If it's in warranty, no option but to fight it out. Nobody has a 100% top notch service network in India. For eg. ppl have had issues with Dell service but I never had one. Same goes for other brands. None of them are uniformly bad or good all over India. Exception is Rashi Peripherals :p. Bad all over India.

@OP, I would imagine that extended warranty would be for people with a stricter need to control budgets. Money bags don't buy extended warranty. They buy new laptops. Before the 1st year of warranty is over.
 
Naga said:
lol, that's life with ANY brand/ gadget. I friend bought two Lenovo laptops within a span of 6 months from me. The HDD crashed on the 1st obe and the second is having graphical issues. In fact he just left the 2nd one with me for warranty and was cursing Lenovo.

Believe me, there is no brand which will guarantee you that the hardware won't fail. Sometimes, it's just the luck of the draw. What I suggest my clients is, once the warranty is over, get it repaired from non-affiliated repair centres (for the lack of a better term :p ). Cheaper and faster. If it's in warranty, no option but to fight it out. Nobody has a 100% top notch service network in India. For eg. ppl have had issues with Dell service but I never had one. Same goes for other brands. None of them are uniformly bad or good all over India. Exception is Rashi Peripherals :p. Bad all over India.

@OP, I would imagine that extended warranty would be for people with a stricter need to control budgets. Money bags don't buy extended warranty. They buy new laptops. Before the 1st year of warranty is over.
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yea even ive heard the same, but in Pune , Rashi seems to be nice.

They took my problematic XFX 7900GT 256MB PCIE which was about to go out of warranty in 1 month. Then they replaced it with XFX 7950GT 512Mb passive (with awesome HS) and gave an additional 1 year warranty! :)
 
sato1986 said:
@Kamal: Sorry to know that you also became a victim of the plague. Ive been trying to guide TE ppl alot to stay away from HP laptops ATM.
And there is something to do with motherboard..

now i trace a pattern, Each friend has got a motherboard related problem:
Wifi connection gone lose from MObo end.
Mobo short-circuiting sometimes.
Mobo overvolting n destroying RAMs

Anyways,

HP in Chandigarh said they can replace one of my friend's mobo for 7k odd.
But the problem is: They are giving only 1month warranty, n i don't trust HP motherboards at ALL. So it feels like an expenditure of 7k / month :(

@ Others: Can we use some other mobo on a Hp Dv series laptop? It would be a huge relief if v could.
Click to expand...

Hey man you talking like this about hp you know how many of urs friends are still using hp from last so many years and its still working fine. same laptop your friend bought when you were doing engg and that laptop still working fine. I have nothing to do with hp but when on public fourms better tell truth and go beyond personal issues with brand. in case you think who i am and how i know all this check ur pm so that you wont be having dobut about me knowing u so well.
 
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