xkcd0137
Adept
This is going to be a long post. Also, don't expect a TL;DR, sorry.
I recently bought a few PC Components from two different sellers from FB marketplace groups like Zoukart, AkExtacy etc. after being member of those groups for atleast a month and after having read many positive (almost impeccable) feedbacks. So I was expecting sth on the same level but what I experienced was a little different. I am not saying that I was intentionally sent faulty products or sth but customer service is much lacking in their dealing. YMMV!
A) bought B450 Pro4 MoBo + Ryzen 3600 + Gammaxx 400v2 from Anang Surve (admin, AkExtacy group)
I ordered these items on 8th May and Anang couriered these the same day. I had asked him to send pics of the components and the bill. I did get a pic of the components but none of the bill. I asked him about the bill to which he said that he has sent the bill with the items.
The components were delivered to me on 16th May but I opened the package and built my PC on 17th May, to find NO bill in the package. I informed him on 17th about this but got no reply till 20th. He even didn't pickup my calls for all these days.
Then I dropped a message to the main Admin of the group Ashish (MSI Employee) about this after which Anang replied to my message. Thereafter, he asked me the serial number of all the components and then, I received a soft copy of the bill on my email id on 21st.
But this bill doesn't have a Sign or Seal of the shop - Karma IT Hub - from where he seems to have procured these items. It does have the GSTIN and Invoice number though. I insisted that he should either send a digitally signed bill or send a hard copy of this bill with sign and seal but to no avail till now. (Is this bill good enough or should I keep insisting for a sign-and-seal bill??)
Now, all this while I was waiting for him to send the bill, I was also facing issues with the MoBo. I just couldn't tell him about it as he hadn't sent the bill either, so there was a trust deficit. Issues -
1) If I keep the RAM in 2nd slot, PC boots up but you can't reboot it again.
2) MoBo isn't supporting XMP comfortably. I have a 3600mhz cl16 Crucial Ballistix ram.
1st or 3rd slot - max 3200mhz
2nd or 4th slot - max 2666mhz
3) Both m.2 slots are running at PCIe 3x2 instead of one slot at PCIe 3x4
So I called him about these issues on 22nd May. He didn't pickup the call thinking I maybe asking for Bill again. Then I messaged him about this issue to which he did reply later. Then he called and asked if all connections were correct, which they were since I was already running my PC for 5 days now. Then he told me that he will make me talk to someone with technical knowledge about these issues. But again, got no calls till 24th May.
So I msgd again and he then arranged a call with some guy from the same shop - Karma IT Hub, who told me to update the BIOS and everything will be okay. Well obviously nothing changed after updating the BIOS either is what I told that guy to which he replied that since the Asrock service centers are closed rn so he can't get anymore technical support. Then I told him that I had found similar posts on XMP and PCIe 3x2 issues of Pro4 on Reddit and Online Forums and they were resolved only by replacing the mobo, so kindly get it replaced. He agreed that MoBo will need replacement and told me to contact Prateek (owner) or Anang for that.
Now, I contacted Anang again on 25th itself and told about replacement. He said that he'll try talking to Asrock people if they consider this MoBo as DOA then he'll send the replacement. Its 29th today and I haven't received any update if I am getting a replacement from him or not.
I can understand that lockdown due to COVID could be affecting their work, but how can one justify sending three items but not a bill with them. These people are selling much expensive GPUs even now, but its taking him 4-5 days to even reply if he can get the MoBo replaced. In the end I'd have to go with RMA procedure with Asrock (Inspirysis) directly ig.
B) Gigabyte Aorus Gen4 1TB NVMe (Yeah, the same one that I have posted on Show-Off thread
) from Yash Patel (verified seller on both AkExtacy and Zoukart)
Now, since this B450 Pro4 mobo wasn't working well, I really didn't want to take chance with another budget mobo as I also plan to OC my RAM and CPU. Hence, now I was looking for an upgrade to either B550 or X570. Frankly, I should've researched better before buying B450 but this being my 1st PC build, didn't have much experience and everyone recommends just the barebone components.
While I was looking for a better MoBo, I also wanted to upgrade to a Gen4 NVMe especially since Gen4 nvmes weren't much expensive than gen3 nvmes!
I contacted his sales guy Rahat Qamar regarding this Gen4 ssd and he quoted me a good price. I had been talking to this guy for some time since I was asking for deals on Ryzen 3600 etc. His response time is much better than any other seller (especially Anang ) and seemed like a reasonable guy.
Now when on 19th May, I informed that I want to order the ssd, he made a chat group with Yash Patel. Here, Yash clearly told me that since he has backlog of lot of stuff to be shipped so he will book the pickup on 20th and hence will only be able to ship on/after 21st May. I made the payment and told him to ship as soon as possible.
Now by 20th May evening, due to some personal reasons, my plans for spending so much cash on upgrading to a B550 + Gen4 system got changed and I messaged Rahat on 20th night to cancel my order. He replied on 21st morning that he has informed Yash to do it and I should inform Yash directly as well. (Till then I didn't know that Yash was the main guy). Hence, around 9am I messaged Yash to cancel the order, to which Mr. Yash **LIED** to me that SSD was picked up yesterday (20th May) by the courier guy.
I told him that I haven't received the message (sms/email) from Shiprocket so it is not possible that it was picked up yesterday. He replied that the item was picked up but may not have been processed yet. To which I requested him to get it cancelled. Imo it would be easier to cancel the shipment if it wasn't processed/shipped yet. But he was adamant that he can't do anything about it. And I knew he was lying so I kept on requesting him time and again to refund my own money.
Not to be surprised, I received a message from Shiprocket at 5:25 pm (evening) on 21st May that an item was picked up and as I could see in the tracking details, it was very clear that the pickup request was made on 21st May 10:16 am only i.e. after I had asked him to cancel.
When I confronted (on FB messenger obviously) him with this, he replied that they don't have a Refund policy + some extra bullshittery about their shop policy and what not. Then as last resort I asked him if I return the item. I also offered that he can charge me for shipping + cancellation charges and I will not accept the shipment so that there is no chance of defrauding from my side. He didn't agree to that as well.
So basically once your money is in their accounts, you don't have anyway to get the order cancelled, even if the item hasn't been shipped. And conveniently enough, they don't advertise their No Refund Policy on the groups at all.
I don't expect Amazon level customer service from them that they refund me my money and don't even take back the item but cancelling the order before it was shipped is basic human decency imo.
And let me tell you, these sellers seemed to be the better ones. Few others are even worse. Most of them are busy selling GPUs for inflated prices and (good for me) don't even reply for cheaper Components lol.
Anyways, I am back to my spending spree as the ssd order didn't cancel and didn't want my PC build experience to leave a bad taste, so will upgrade to a B550 nonetheless.
So basically bois, all the Positive rep posts on FB are visible since Negative rep posts don't make it through the admin's approval only, who are sellers themselves. Phew!
I can share screenshots of conversations (or their scarcity in case of Anang) or courier tracking if anyone wants.
I recently bought a few PC Components from two different sellers from FB marketplace groups like Zoukart, AkExtacy etc. after being member of those groups for atleast a month and after having read many positive (almost impeccable) feedbacks. So I was expecting sth on the same level but what I experienced was a little different. I am not saying that I was intentionally sent faulty products or sth but customer service is much lacking in their dealing. YMMV!
A) bought B450 Pro4 MoBo + Ryzen 3600 + Gammaxx 400v2 from Anang Surve (admin, AkExtacy group)
I ordered these items on 8th May and Anang couriered these the same day. I had asked him to send pics of the components and the bill. I did get a pic of the components but none of the bill. I asked him about the bill to which he said that he has sent the bill with the items.
The components were delivered to me on 16th May but I opened the package and built my PC on 17th May, to find NO bill in the package. I informed him on 17th about this but got no reply till 20th. He even didn't pickup my calls for all these days.
Then I dropped a message to the main Admin of the group Ashish (MSI Employee) about this after which Anang replied to my message. Thereafter, he asked me the serial number of all the components and then, I received a soft copy of the bill on my email id on 21st.
But this bill doesn't have a Sign or Seal of the shop - Karma IT Hub - from where he seems to have procured these items. It does have the GSTIN and Invoice number though. I insisted that he should either send a digitally signed bill or send a hard copy of this bill with sign and seal but to no avail till now. (Is this bill good enough or should I keep insisting for a sign-and-seal bill??)
Now, all this while I was waiting for him to send the bill, I was also facing issues with the MoBo. I just couldn't tell him about it as he hadn't sent the bill either, so there was a trust deficit. Issues -
1) If I keep the RAM in 2nd slot, PC boots up but you can't reboot it again.
2) MoBo isn't supporting XMP comfortably. I have a 3600mhz cl16 Crucial Ballistix ram.
1st or 3rd slot - max 3200mhz
2nd or 4th slot - max 2666mhz
3) Both m.2 slots are running at PCIe 3x2 instead of one slot at PCIe 3x4
So I called him about these issues on 22nd May. He didn't pickup the call thinking I maybe asking for Bill again. Then I messaged him about this issue to which he did reply later. Then he called and asked if all connections were correct, which they were since I was already running my PC for 5 days now. Then he told me that he will make me talk to someone with technical knowledge about these issues. But again, got no calls till 24th May.
So I msgd again and he then arranged a call with some guy from the same shop - Karma IT Hub, who told me to update the BIOS and everything will be okay. Well obviously nothing changed after updating the BIOS either is what I told that guy to which he replied that since the Asrock service centers are closed rn so he can't get anymore technical support. Then I told him that I had found similar posts on XMP and PCIe 3x2 issues of Pro4 on Reddit and Online Forums and they were resolved only by replacing the mobo, so kindly get it replaced. He agreed that MoBo will need replacement and told me to contact Prateek (owner) or Anang for that.
Now, I contacted Anang again on 25th itself and told about replacement. He said that he'll try talking to Asrock people if they consider this MoBo as DOA then he'll send the replacement. Its 29th today and I haven't received any update if I am getting a replacement from him or not.
I can understand that lockdown due to COVID could be affecting their work, but how can one justify sending three items but not a bill with them. These people are selling much expensive GPUs even now, but its taking him 4-5 days to even reply if he can get the MoBo replaced. In the end I'd have to go with RMA procedure with Asrock (Inspirysis) directly ig.
B) Gigabyte Aorus Gen4 1TB NVMe (Yeah, the same one that I have posted on Show-Off thread
) from Yash Patel (verified seller on both AkExtacy and Zoukart)Now, since this B450 Pro4 mobo wasn't working well, I really didn't want to take chance with another budget mobo as I also plan to OC my RAM and CPU. Hence, now I was looking for an upgrade to either B550 or X570. Frankly, I should've researched better before buying B450 but this being my 1st PC build, didn't have much experience and everyone recommends just the barebone components.
While I was looking for a better MoBo, I also wanted to upgrade to a Gen4 NVMe especially since Gen4 nvmes weren't much expensive than gen3 nvmes!
I contacted his sales guy Rahat Qamar regarding this Gen4 ssd and he quoted me a good price. I had been talking to this guy for some time since I was asking for deals on Ryzen 3600 etc. His response time is much better than any other seller (especially Anang
) and seemed like a reasonable guy.Now when on 19th May, I informed that I want to order the ssd, he made a chat group with Yash Patel. Here, Yash clearly told me that since he has backlog of lot of stuff to be shipped so he will book the pickup on 20th and hence will only be able to ship on/after 21st May. I made the payment and told him to ship as soon as possible.
Now by 20th May evening, due to some personal reasons, my plans for spending so much cash on upgrading to a B550 + Gen4 system got changed and I messaged Rahat on 20th night to cancel my order. He replied on 21st morning that he has informed Yash to do it and I should inform Yash directly as well. (Till then I didn't know that Yash was the main guy). Hence, around 9am I messaged Yash to cancel the order, to which Mr. Yash **LIED** to me that SSD was picked up yesterday (20th May) by the courier guy.
I told him that I haven't received the message (sms/email) from Shiprocket so it is not possible that it was picked up yesterday. He replied that the item was picked up but may not have been processed yet. To which I requested him to get it cancelled. Imo it would be easier to cancel the shipment if it wasn't processed/shipped yet. But he was adamant that he can't do anything about it. And I knew he was lying so I kept on requesting him time and again to refund my own money.
Not to be surprised, I received a message from Shiprocket at 5:25 pm (evening) on 21st May that an item was picked up and as I could see in the tracking details, it was very clear that the pickup request was made on 21st May 10:16 am only i.e. after I had asked him to cancel.
When I confronted (on FB messenger obviously) him with this, he replied that they don't have a Refund policy + some extra bullshittery about their shop policy and what not. Then as last resort I asked him if I return the item. I also offered that he can charge me for shipping + cancellation charges and I will not accept the shipment so that there is no chance of defrauding from my side. He didn't agree to that as well.
So basically once your money is in their accounts, you don't have anyway to get the order cancelled, even if the item hasn't been shipped. And conveniently enough, they don't advertise their No Refund Policy on the groups at all.
I don't expect Amazon level customer service from them that they refund me my money and don't even take back the item but cancelling the order before it was shipped is basic human decency imo.
And let me tell you, these sellers seemed to be the better ones. Few others are even worse. Most of them are busy selling GPUs for inflated prices and (good for me) don't even reply for cheaper Components lol.
Anyways, I am back to my spending spree as the ssd order didn't cancel and didn't want my PC build experience to leave a bad taste, so will upgrade to a B550 nonetheless.
So basically bois, all the Positive rep posts on FB are visible since Negative rep posts don't make it through the admin's approval only, who are sellers themselves. Phew!
I can share screenshots of conversations (or their scarcity in case of Anang
) or courier tracking if anyone wants.
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