Yes... they gave my money back completely, only because I have such strong video evidence.
You can order from FK but during delivery / after delivery, the video footage is a must. Now they offer 'open box delivery' for Mobile Phones meaning the delivery agent will open the box in front of you, I didn't order any phone after this incident but I order a similar priced electronic product from them and it went safe and secure, Product is not 'open box delivery' - I unbox it later with video footage.
Tips to Buy :
1. If the delivery is open box category - Shoot your mobile handheld but before proceeding further ask for the delivery personnel's name on the camera, So it is logged as evidence, it will come in handy if the delivery boy is also involved in the heist, then record the entire video by pointing the camera to your package...If you are not present at the delivery location/day ask someone to do it for you, Trained them beforehand.
2. If the delivery is normal then, please use a tripod to mount your phone so that when the actual product shows up during unboxing i,e brick/soap, etc you got a clear view. If your friends or family hold the camera/phone during the moment of need they may lose focus of the frame due to shock which FK officials and Delivery fulfillment - logistic people (<---Actual Criminal) get the upper hand.
3. If the mishap happened upload /send the 'Uncut' version of the video to the FK Officials without any editing - If your product unboxing is one hour, don't worry they will watch. Youtube 'unlisted' video is the best way to do it....
4. If you shoot a product unboxing video at night with your room lights and you happen to live in a power cut-prone area make sure you got inverter backup/battery backup lights, and turn on them beforehand - your video must not have the slightest feeling that you altered anything.
5. Once uploaded it is time to attack; just publicly post the Youtube 'Unlisted' link to their Twitter handle and see the magic - At this point of time keep your Phone and Email address on watch.
6. Never express/utter any bad word to any FK officials who are in call/email communication with you....they are not the culprit here.