Review Full form of hp= Harassment Packard

becool773 said:
@OMEGA44-XT @nRiTeCh @Kaleen Bhaiya @lockhrt999

Flipkart is next level, received a call from their laptop team. They said that we haven't sent them the DOA letter. We have sent it like 10 times on mail. Anyways they again asked for the letter and told us to reply on the mail which they will send. Didn't receive any mail from them but received a message on phone action required: we are waiting for details from your side and it comes with a link. That link opens up Help Centre and we can see the agents mail asking for photos but there is not way to reply them. What nonsense is this? Delaying tactics from flipkart? How to reply them in the help centre itself? Their telephonic support is horrible, filled with pan masala eating people. No sense of talking. When asked why is the technician visit scheduled for 10th July, they replied system decides it. HP is asking us to getting the unit sealed from them so that they are done with this. Suppose they seal this unit and then Flipkart's technician comes for a visit somehow then how will things go ahead?

@t3chg33k
User specific it seems. This is from some other issue escalated to them

NCH Agent Remark : The grievance was taken up with the company by NCH but
company has not responded on the grievance. In the absence of suitable/
acceptable redressal by the company, you may file a case at the
designated Consumer Commission from a place of your convenience,
offline. For more information, please visit
http://www.ncdrc.nic.in/districtlis...ml
For online filing of cases at Consumer Commission, you may visit
https://edaakhil....in and follow the process described step-by-step
on the portal after confirming that the concerned State has launched
the e- filing portal. For more information, please visit
https://edaakhil.nic.in/edaakhil/faces/login...ml
Facility of hearing over video-conferencing is also available as per
provision Section 38 (6) of the Consumer Protection Act, 2019 provided
that the District Commission may, on sufficient cause being shown, and
after recording its reasons in writing, allow the same.
Cases filed in the Consumer Commissions are attempted to be disposed off
within a period of three months from the date of receipt of notice by
the opposite party where the complaint does not require analysis or
testing of commodities and within five months if it requires analysis or
testing of commodities as mentioned under sub-section (7) of Section 38
of the Consumer Protection Act, 2019.
Click to expand...
Maybe file a case with consumer court. Heard a lot of horror stories from FK support. If something is just slightly more expensive at amazon, I will buy from amazon to avoid any bad luck.
 
Maybe change the title of this thread to Full form of FK = Flop Kart.
Did you even log a complaint on the Consumer Grievance portal ? Apart from investment of your time to document and attach the evidence, it is a free service.
I have shared my experience with FK elsewhere in this forum (search for it) for a Refrigerator purchase. Logged a complaint in the GOI portal and voila, a lady from FK social media team called me the next day and resolved the issue. I believe most ecom portals have dedicated contacts attached to look into complaints from there on priority.
 
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@OMEGA44-XT @nRiTeCh @Kaleen Bhaiya @lockhrt999
Some engineer from jeeves called. He said he has been assigned to inspect for next week. We told him about the DOA letter, he said that they don't care about that. No option but to wait I guess :(

My cousin went for this laptop as he needed that little gpu for his work related softwares plus that model fitted his budget. Now HP Pavilion Gaming 15-ec2004AX seems to be fk exclusive only. In Croma etc. 2008AX model is available. Considering horrible service of harassment packard, does it make sense to give them a chance again? Have no experience with customer service of other laptops. Do these pavilion laptops have hinge noise/issues on general or was this an isolated case? Is there any difference between 2004AX and 2008AX?
ibose said:
Maybe change the title of this thread to Full form of FK = Flop Kart.
Did you even log a complaint on the Consumer Grievance portal ? Apart from investment of your time to document and attach the evidence, it is a free service.
I have shared my experience with FK elsewhere in this forum (search for it) for a Refrigerator purchase. Logged a complaint in the GOI portal and voila, a lady from FK social media team called me the next day and resolved the issue. I believe most ecom portals have dedicated contacts attached to look into complaints from there on priority.
Click to expand...
I think I should add that in title. Harassment packard isn't good either

They have an assigned engineer though for next week. Should the complain be raised still?
 
Last edited:
becool773 said:
@OMEGA44-XT @nRiTeCh @Kaleen Bhaiya @lockhrt999
Some engineer from jeeves called. He said he has been assigned to inspect for next week. We told him about the DOA letter, he said that they don't care about that. No option but to wait I guess :(

My cousin went for this laptop as he needed that little gpu for his work related softwares plus that model fitted his budget. Now HP Pavilion Gaming 15-ec2004AX seems to be fk exclusive only. In Croma etc. 2008AX model is available. Considering horrible service of harassment packard, does it make sense to give them a chance again? Have no experience with customer service of other laptops. Do these pavilion laptops have hinge noise/issues on general or was this an isolated case? Is there any difference between 2004AX and 2008AX?

I think I should add that in title. Harassment packard isn't good either

They have assigned engineer though for next week. Should the complain be raised still?
Click to expand...
I am not able to find any difference between 2004 and 2008. How can two laptops having same specs have different model numbers? Where can we find info regarding when they were released?
 
vishalrao said:
Probably colour difference? Please check
Click to expand...
Black with purple keyboard. What am I missing here?

HP Laptops for Home, Business & Gaming - Shop HP.com India

Choose from India's most complete range of HP laptops for your home or business including Spectre, ENVY, Pavilion laptops, plus OMEN gaming laptops. Buy Now.
www.hp.com www.hp.com

Not able to find an official link for the 2004ax from their sales website, just the support link

HP Pavilion Gaming Laptop 15-ec2004AX Product Specifications | HP® Customer Support

Looking for upgrade or update information? Trying to find the names of components or programs? This document contains the technical details for this product.
support.hp.com support.hp.com

vishalrao said:
Probably colour difference? Please check
Click to expand...
 
Other than the scams of Flipkart, The quality of hp laptops is getting shittier with each day and not to mention they don't last that long either except a few ones.
 
Yeah I guess the 2004ax is older "revision" than the 2008ax meaning they updated something "minor" like wifi chipset... I couldn't get quick search results either, maybe search for hardware spec sheet or such?
.

Oh another possibility is one model number is for India market and the other for a different market like UAE or Singapore etc.
 
vishalrao said:
Yeah I guess the 2004ax is older "revision" than the 2008ax meaning they updated something "minor" like wifi chipset... I couldn't get quick search results either, maybe search for hardware spec sheet or such?
.

Oh another possibility is one model number is for India market and the other for a different market like UAE or Singapore etc.
Click to expand...
Both products are of India bro. 2004ax is for what this thread is for. 2008ax's online store link we have posted.

When you said older revision model, where can we check the first introduced/launch date for a laptop and where can we fond the spec sheet? Check my previous reply, thise are the two details I was able to find closer to a spec sheet.
 
Sometimes sellers also goof-up with the model no. When you register it with HP or any brand, the final registration info. shows the actual product.
 
nRiTeCh said:
Sometimes sellers also goof-up with the model no. When you register it with HP or any brand, the final registration info. shows the actual product.
Click to expand...
He got the correct model he ordered. In his case, the bloatware HP software itself registered the laptop with wrong model number.
 
There have been times that I have seen models for which there has been no traces on brands website but only on 3rd party sites and forums.
While on brands site only major model is displayed but no child models names.
 
lockhrt999 said:
He got the correct model he ordered. In his case, the bloatware HP software itself registered the laptop with wrong model number.
Click to expand...
Sir as per the above posts, any difference that you can find between 2004ax and 2008ax? Does it make sense to go with hp again?

Can we install a sata 2.5" ssd in the 2008 model? And can we expand ram till 32gb? As per crucial's website yes, but hp's site doesn't say anything about it.

Check this website
Type 2004ax in the questions and answers section, even the hp guys are contradicting themselves in every answer
 
becool773 said:
@OMEGA44-XT @nRiTeCh @Kaleen Bhaiya @lockhrt999

Flipkart is next level, received a call from their laptop team. They said that we haven't sent them the DOA letter. We have sent it like 10 times on mail. Anyways they again asked for the letter and told us to reply on the mail which they will send. Didn't receive any mail from them but received a message on phone action required: we are waiting for details from your side and it comes with a link. That link opens up Help Centre and we can see the agents mail asking for photos but there is not way to reply them. What nonsense is this? Delaying tactics from flipkart? How to reply them in the help centre itself? Their telephonic support is horrible, filled with pan masala eating people. No sense of talking. When asked why is the technician visit scheduled for 10th July, they replied system decides it. HP is asking us to getting the unit sealed from them so that they are done with this. Suppose they seal this unit and then Flipkart's technician comes for a visit somehow then how will things go ahead?

@t3chg33k
User specific it seems. This is from some other issue escalated to them

NCH Agent Remark : The grievance was taken up with the company by NCH but
company has not responded on the grievance. In the absence of suitable/
acceptable redressal by the company, you may file a case at the
designated Consumer Commission from a place of your convenience,
offline. For more information, please visit
http://www.ncdrc.nic.in/districtlis...ml
For online filing of cases at Consumer Commission, you may visit
https://edaakhil....in and follow the process described step-by-step
on the portal after confirming that the concerned State has launched
the e- filing portal. For more information, please visit
https://edaakhil.nic.in/edaakhil/faces/login...ml
Facility of hearing over video-conferencing is also available as per
provision Section 38 (6) of the Consumer Protection Act, 2019 provided
that the District Commission may, on sufficient cause being shown, and
after recording its reasons in writing, allow the same.
Cases filed in the Consumer Commissions are attempted to be disposed off
within a period of three months from the date of receipt of notice by
the opposite party where the complaint does not require analysis or
testing of commodities and within five months if it requires analysis or
testing of commodities as mentioned under sub-section (7) of Section 38
of the Consumer Protection Act, 2019.
Click to expand...
I had a similar issue in the past but then I made a chargeback request on my credit card and the merchant did not contest, so did not have to go to Consumer Commission. However, online filing at Consumer Commission is still an option if nothing works in the end.
 
nRiTeCh said:
There have been times that I have seen models for which there has been no traces on brands website but only on 3rd party sites and forums.
Click to expand...
I have found this being as norm rather than exception.

becool773 said:
Sir as per the above posts,
Click to expand...
No Queen knights us. :( We are all cool, sexy dudes here. Or that's what we tell ourselves at night.

becool773 said:
Does it make sense to go with hp again?
Click to expand...
I don't think you are gonna get any different experience with other brands serving windows ecosystem. They all are same. Accidently, some will have good experience with dell, some with HP and then they think others are trash. While in reality all are trash. Call me crazy, but the brand that served the best support for a windows ecosystem was Apple. I have seen Apple providing driver good support for an older OS like XP like it was new even when other windows brands, from that time, didn't offer anything below windows 7. (this was before apple silicon)

becool773 said:
Can we install a sata 2.5" ssd in the 2008 model?
Click to expand...
As per the spec sheet it's not possible. Get a cheap sata to usb adaptor from amazon.

becool773 said:
And can we expand ram till 32gb?
Click to expand...
8 + 8 looks possible. 16 + 16? You'll have to try it yourself.

becool773 said:
Type 2004ax in the questions and answers section, even the hp guys are contradicting themselves in every answer
Click to expand...
What did I say about support in windows ecosystem? Don't go by their words.

becool773 said:
any difference that you can find between 2004ax and 2008ax
Click to expand...
Don't put that much emphasis on the model numbers. The brands themselves don't care about it. See which delivers the best bang for your bucks.
 
lockhrt999 said:
I have found this being as norm rather than exception.


No Queen knights us. :( We are all cool, sexy dudes here. Or that's what we tell ourselves at night.


I don't think you are gonna get any different experience with other brands serving windows ecosystem. They all are same. Accidently, some will have good experience with dell, some with HP and then they think others are trash. While in reality all are trash. Call me crazy, but the brand that served the best support for a windows ecosystem was Apple. I have seen Apple providing driver good support for an older OS like XP like it was new even when other windows brands, from that time, didn't offer anything below windows 7. (this was before apple silicon)


As per the spec sheet it's not possible. Get a cheap sata to usb adaptor from amazon.


8 + 8 looks possible. 16 + 16? You'll have to try it yourself.


What did I say about support in windows ecosystem? Don't go by their words.


Don't put that much emphasis on the model numbers. The brands themselves don't care about it. See which delivers the best bang for your bucks.
Click to expand...
Thanks. What am I supposed to look into that spec sheet though?

Anyone here happy with their hp, lenovo laptops or with their services?
 
To concur what everyone said above, getting a good functional, proper laptop has became a game of lucky draw rather than a reality. I was a ex-dell user, got the priciest laptop in 2010 and I got what everything I asked for... 500 gb hdd, 4670 graphics, i7 power horse. But Dell screwed it with poor chassis design which mead to incomplete heat dissipation, hence cpu throttling, meaning I couldn't utilise the full potential of my laptop coz some idiot in Dell didn't knew the TDP of i7 gen 1 and he ce poor design.
I got a HPz and it is a downgrade from my earlier one, but at the end of day, I have a functional laptop. And that is what matters to me. Experiences will vary but the common denominator among them is the after sales support.

Gone were the days when companies allowed you to upgrade the parts. Now they know they can milk you in the name of updates. Your probability of getting the provision to update would increase if your budget increases. With everything soldered these days, they are the most favourites among companies as it helps to keep costs down which is passed to customers.

With the amount you are spending, I would go to the respective shop and get all my doubts cleared. They will guide you the correct models if upgrade is your priority. But you need to show them that you are serious about purchasing. Most sales representatives are trained to blabber only that much which is needed for an average customer. When you show interest, then they go to lengths in helping you out.
 
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