rockstar1630
Contributor
Dear Fellow members,
Please help. The following is the summary of the entire incident:
- Registered compliant on 01244444555 on Friday, Aug 19th about accidental damage to my phone and modem. Requested a new Beetel phone (Rs 550) and a new Beetle modem (Rs 749) on a chargeable basis along with subsequent installation. Resolution promised by afternoon Sunday 21st Aug.
- Followed up on monday, 22nd Aug on 01244444555 got to know that the dealer has claimed to deliver the phone and modem to my home and has falsely closed the complaint. Informed customer service rep, that nothing is delivered. He again registered the complaint and promised to get the phone+modem delivered and installed by Tuesday noon, 23rd Aug.
- On Tuesday, the dealer's employee turns up in evening, (I was not at home) and drops a Binatone modem and a Binatone phone at my home after charging Rs 1150. He refused installation and said that someone from Airtel will come and do that.
- On wednesday again registered a complaint on 01244444555 telling that nobody has arrived to install and wrong instruments have been delivered. Was promised the resolution on the same day.
- On thursday again registered a complaint. Spoken with Alok. He was very rude and insisted that I should compromise with Binatone modem and Binatone phone as they also serve the purpose of talking and net surfing. I refused and insisted to have the Beetle models. He registered one complaint of replacing the Binatone instruments with Beetle ones by today afternoon, and getting them installed by tomorrow afternoon.
- No one turned up till Friday (today).
- Again called up 01244444555 and spoken with Umesh. He was very rude and said that the phone instruments will not be replaced and as per his system all complaints have been resolved and closed with respect to the wiring. He said that his system reflects that the airtel rep has visited my home yesterday and fixed the wiring. But the fact is no one visited at home or contacted me.
- I asked to speak with someone seniors, he put me on hold for 5 minutes and said all seniors are busy on other calls.
- Today is Day 8 that my concern is unresolved.
Have mailed the entire incident to Nodal officer and appellate authority yesterday, but no response from anyone till now.
What should I do?
Can someone provide an email id of senior leadership of airtel. This is simply unacceptable. These guys have stooped lower than BSNL in terms of integrity.
Please help. The following is the summary of the entire incident:
- Registered compliant on 01244444555 on Friday, Aug 19th about accidental damage to my phone and modem. Requested a new Beetel phone (Rs 550) and a new Beetle modem (Rs 749) on a chargeable basis along with subsequent installation. Resolution promised by afternoon Sunday 21st Aug.
- Followed up on monday, 22nd Aug on 01244444555 got to know that the dealer has claimed to deliver the phone and modem to my home and has falsely closed the complaint. Informed customer service rep, that nothing is delivered. He again registered the complaint and promised to get the phone+modem delivered and installed by Tuesday noon, 23rd Aug.
- On Tuesday, the dealer's employee turns up in evening, (I was not at home) and drops a Binatone modem and a Binatone phone at my home after charging Rs 1150. He refused installation and said that someone from Airtel will come and do that.
- On wednesday again registered a complaint on 01244444555 telling that nobody has arrived to install and wrong instruments have been delivered. Was promised the resolution on the same day.
- On thursday again registered a complaint. Spoken with Alok. He was very rude and insisted that I should compromise with Binatone modem and Binatone phone as they also serve the purpose of talking and net surfing. I refused and insisted to have the Beetle models. He registered one complaint of replacing the Binatone instruments with Beetle ones by today afternoon, and getting them installed by tomorrow afternoon.
- No one turned up till Friday (today).
- Again called up 01244444555 and spoken with Umesh. He was very rude and said that the phone instruments will not be replaced and as per his system all complaints have been resolved and closed with respect to the wiring. He said that his system reflects that the airtel rep has visited my home yesterday and fixed the wiring. But the fact is no one visited at home or contacted me.
- I asked to speak with someone seniors, he put me on hold for 5 minutes and said all seniors are busy on other calls.
- Today is Day 8 that my concern is unresolved.
Have mailed the entire incident to Nodal officer and appellate authority yesterday, but no response from anyone till now.
What should I do?
Can someone provide an email id of senior leadership of airtel. This is simply unacceptable. These guys have stooped lower than BSNL in terms of integrity.