Storage Solutions How to RMA Seagate HDD?

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6pack

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How to RMA Seagate HDD? Its first time my new hdd has gone dead. So should i give it back to the shop from where i purchased or directly to seagate service center? Is there any rma form to fill up? :ashamed:
 
Nope no RMA forms to be filled up, u just need to deposit your hdd here :

Accel ICIM frontline ltd - A-2, jitendra estate, Opp sangam talkies, Andheri kurla road Andheri (E), Mumbai 400 059. Phone - 28311517.

Accel ICIM frontlineltd (Tardeo branch) - D-16, 4th floor, Commerce Center, Near AC Market, Tardeo road, Mumbai Central (W) Mumbai - 400 034. Phone - 23574715, 23521183, 23521182, 23512952.

Info taken from primeabgb.com :P
 
They will replace the HDD within 5 Working Days.

Just be aware that the replacement drive might not be a brand new drive, u might get a 'Certified Repaired HDD'.

And as rushabh said.. no forms.. all you need to do is take ur HDD to them :)
 
hey sangam talkies doesnt exist so dont keep it as benchmark...it is being rebuilt...its oposite some school st joseph something
 
sangam talkies doenst exist but it is the landmark... thats where u'll need to tell the bus guy or the auto guy to drop u off...
 
sTALKEr said:
They will replace the HDD within 5 Working Days.
Just be aware that the replacement drive might not be a brand new drive, u might get a 'Certified Repaired HDD'.

And as rushabh said.. no forms.. all you need to do is take ur HDD to them :)
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isn't that cheating on seagate's part to give me a certified repaired drive?
my drives just 4 months old and its under warranty. i should get a new drive as replacement na? IMO any product which fails in warranty period should be replaced with a brand new product!
 
^^ there is no such rule. the warranty terms specify that they will give u Either a fresh new product Or a certified repaired HDD.
 
Seagate will replace the drive without charge with a functionally equivalent replacement product. Seagate may replace a product with a product that was previously used, repaired and tested to meet Seagate specifications. By sending product for replacement, ownership of the original product will be transferred to Seagate. Seagate will not return original drives to consumers. Data recovery is not covered under this warranty and is not part of the repair or exchange process. If you would like data recovery performed on your drive, it is available from Seagate as a separate service for an additional charge. Seagate warrants that repaired or replaced products are covered for the greater of either the remainder of the original product warranty or 90 days.
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:no: US companes are biggest chor!! this is totally against consumers who pay for a good drive and get some faulty repaired drive in return. :@

what happens if the replacement drive conks off in a month or two?
i'll get another refurbished drive then?:(
 
6pack said:
:no: US companes are biggest chor!! this is totally against consumers who pay for a good drive and get some faulty repaired drive in return. :@

what happens if the replacement drive conks off in a month or two?
i'll get another refurbished drive then?:(
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I guess we have no choice here, because thats how it works :(
 
arre dont worry..they usually give brand new drives but some times if they dont have a stock or u r HDD has some minor problem they give a certified repaired HDD..and even the repaired HDDs are not bad ive benn using one for more than a year works like a new one..

by da way samsung guys always replace my HDD with a brand new one ..
 
Look on the bright side...they replace it with a higher capacity drive.

They replaced my 80GB with a 160GB (ST3160811AS) :D like so many be4 me.

Don't think samsung/hitachi/WD/etc, do that.
 
6pack said:
:no: US companes are biggest chor!! this is totally against consumers who pay for a good drive and get some faulty repaired drive in return. :@

what happens if the replacement drive conks off in a month or two?
i'll get another refurbished drive then?:(
Click to expand...

Most repaired HDDs if I understand correctly are where the logic board has developed a fault. You cannot repair a damaged platter. In such repairable cases, the drive will function properly when the logic board has been replaced. Since that takes time, the user is given a new/certified repaired replacement drive.

I don't have statistics but I'm guessing the no.of cases of this kind of problem must be low. Mostly, HDD failures are due to the head crashing onto the platter. In such a case also, I would imagine that they would rescue the logic boards and re-use them in cases where the logic board has failed :P .

But yes, it might bother people that they are getting a repaired HDD. The major difference I see is that the motor and bearing would've have already undergone some wear due to usage. But no one has any idea about whether the wear would actually increase the chances of failure.
 
has33 said:
Look on the bright side...they replace it with a higher capacity drive.

They replaced my 80GB with a 160GB (ST3160811AS) :D like so many be4 me.

Don't think samsung/hitachi/WD/etc, do that.
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lol! my drives a 500gb one! would they give me a 750gb one then :P or a 1tb:hap2:
 
6pack said:
lol! my drives a 500gb one! would they give me a 750gb one then :P or a 1tb:hap2:
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Will only happen near end of life of that capacity. 500GB is still going strong these days. 1TB...don't think this would ever happen for long.
 
well to b frANK certified repair hdd works better than normal....with my experince...even i got 160gb one for my old 120gb which was rma.....

And regarding the landmark stuff i said becoz i jus got out of bus at same point but was roaming for 30 minutes to find sangam talkies later one guy said its being renovated.....so if u r on legs it was an advice..else for bikers its not a big deal to travel
 
magnet said:
well to b frANK certified repair hdd works better than normal....with my experince...even i got 160gb one for my old 120gb which was rma.....

And regarding the landmark stuff i said becoz i jus got out of bus at same point but was roaming for 30 minutes to find sangam talkies later one guy said its being renovated.....so if u r on legs it was an advice..else for bikers its not a big deal to travel
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eh??? whatever does that mean??

nd abt the landmark.. accel is in the same building as Mphasis..
 
6pack said:
isn't that cheating on seagate's part to give me a certified repaired drive?
my drives just 4 months old and its under warranty. i should get a new drive as replacement na? IMO any product which fails in warranty period should be replaced with a brand new product!
Click to expand...

When did you last get a brand new AC that failed during warranty?
 
Stalker i meant..i bought seagate 120gb hdd..it got bad sectors in 3 months..i gave for replacement got 160gb certified repair working gr8 frm past 18months
and dude the lane where u walk all are estate the watchmen themselves dont have idea where is this or that.......so u have to take other landmark..now for every small point dont make me post every hour....
 
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