recently, two packages were lost in transit by bluedart..
. luckily they were insured and below 200$ value- max insured amount is 200$ for PPO packages. Be it Divyank, Anas, Akash, Sanjay, Firoz. I have yelled at all of them a number of times because they always seem to have answers contradicting each other.
Their Insurance refund policy is also b@#$#!t, i had bought the package when USD rate was 56(excluding 3.5% visa conversion and 12.36% service tax) now when they agreed to process refund, USD rate was 60.36, they charge me everything in dollars even the insurance amount of xyz% of the package value is in USD then converted to INR on the day they send the invoice to customers.
They insist on agreeing for credit of the package value in PPO account to be adjusted against future shipments.
Biggest issue in agreeing for credit in PPO account is:
Credit is provided at at 56INR/USD conversion value and they use the current date USD conversion rate while invoicing and would be deducting from credit amount in my PPO account. That's plain b@#$#!t.
Sanjay has told me that it is as per their policy which i cannot find anywhere on their website and that he has already spoken to their management.
When i asked for bill of entry and customs payment receipt for the two packages which were stolen while in transit by bluedart to file a police complaint of theft, those idiots on the call told me that they don't know anything about that
and they don't have such documents. He told something about FORM 5.
i currently have 2 packages sitting at their saki naka warehouse since 3 days and they are not dispatching anything as they have some customs audit going on(they informed the same over phone).
can anybody with adequate knowledge in importing stuff please let me know whether its possible for any import license holder to get electronic goods inside the country without Bill of entry???
