Issues with Reliance broadband

[techie_007]

K, so here it is:

I have a 300KBPS UNLIMITED CONNECTION WITH RELIANCE BROADBAND.

Noticed this problem recently: (Net was down for 2 weeks before that )

Anyways, whats happening is, after every 5 min, my net connection goes down for like 30 sec. I checked with UTorrent download graphs too. At that time ALL internet activity goes down including browsing etc. Not able to open any sites.
+ if i m chatting, even messenger times out.

N get this: i just called up cust support n after talking to him, he tells me its not a registered query in their system so he cannot open a complaint even for the issue says its a virus in my machine, even after i told him i tested on 3 machines including the superclean office lappie
Asked him what if its not a virus, says he cannot help me!!!!!!!!!!1 :rofl: :rofl: :rofl:

Anyone else faced a similar issue?

 

[Neotheone]

^^ I have reliance broadnet (wired) too and have had no issues with it since december....

I had lots of problem with their cust support around november when I applied for the connection....and later when I had an extended downtime of about 3 days in december..... There is one thing that I realized, and that is that reliance customer support is practically non existent...except if you threaten to withdraw your connection.....

the TRAI needs to be a bit more practical (and stern) about the service standards in the broadband segment...........only then can we expect our greviances to be addressed better than the current scenario.

 

[YoGi-Sama]

Customer Service is sad state for both Tata and Reliance, I've Tata P2S whiz and have very bad Customer Service experience. Similarly I had reliance cell, and boy oh boy... what torture customer service had been in those days.

I think there should be some strict standards set for customer service departments in such companies. We pay for the service, and we get treated as crap most of the time.