Same thing i bought the device from croma via online.I got yesterday morning when I opened package it was rattling I called croma they told me to call Kobo and I did the same.Kobo customer people telling me that it is not their concern it is happened during transportation.Now the device freezes a lot i mean it freezes every 15-20 minutes.
I tried almost everything like updated to 3.8.0 and downgraded to 3.3.0 and even done full factory reset two times.I don't know what to do I have bought this via eBay.I have raised a claim but no one is responding.Is it possible for me to go for filing case against croma .
I have recordings of all my conversations and transcript and details of emails.
Please replay ASAP I need guidance
exactly same is happening with my new kobo glo too , i didnt even star to use it and it hangs , me too bought from croma , ebay store .Same thing i bought the device from croma via online.I got yesterday morning when I opened package it was rattling I called croma they told me to call Kobo and I did the same.Kobo customer people telling me that it is not their concern it is happened during transportation.Now the device freezes a lot i mean it freezes every 15-20 minutes.
I tried almost everything like updated to 3.8.0 and downgraded to 3.3.0 and even done full factory reset two times.I don't know what to do I have bought this via eBay.I have raised a claim but no one is responding.Is it possible for me to go for filing case against croma .
I have recordings of all my conversations and transcript and details of emails.
Please replay ASAP I need guidance