vajm1234 said:
We understood his problem, but not the repair logic thing with Sony. So let's review that once again, shall we?vajm1234 said:
Electrical items are bound to go faulty, if not, then it's purely your luck. A manufacturer does not guarantee the product working for it's entire life time with you. So they keep a dead line till which it would provide support for it. Post that, they "legally" aren't bound to provide you with any repair promise. So your statement of "f*ck the policy" goes out of the window. Try to manage a company first and then screw policies around. When get the warranty document, do you find any clause which states for the out-of-warranty repair term? A product recall isn't as easy as snapping a finger. The YLOD isn't as prominent as a RRoD. Microsoft's numbers ran huge and hence they increased the warranty and didn't recall the product. In fact, they improvised on the design to minimise their earlier loss.vajm1234 said:
Then he needs to clear it out with Sony.vajm1234 said:
About time you start using your brains, rather than just ranting around. I understand how frustrating it is when a product breaks down and that too, outside warranty. But I have to understand what situation I am in, before marching with pitch fork towards the company.vajm1234 said:
So that's a prediction or your estimation?vajm1234 said:
I'm not sure which company you're operating, and clearly no offence to it, you need to realise that electronic products usually have a tendency to go bad at any point. AFAIK, there aren't a lot of companies who provide out of warranty repairs in case of electronic products and those that provide it, charge exorbitant rates to fix it. Sony is a very large company and if you expect them to take in every single PS3, which is out of warranty, and perform repairs on it, then it's not going to happen. There is a reason why they call it replacement warranty as they don't attempt to fix it, but replace it. It doesn't mean that they aren't capable of repairing it. It's the amount of time required to be invested in it and if the repair work isn't up to the mark, then get flanked by the customer yet again. I'm sure even you would know (or can imagine) the amount of time required to be invested in operating a repairs department with a large customer base.vajm1234 said:
Pretty much every console company offers 1 year manufacturer warranty. Microsoft being the exception, as it covers an extended 2 years for the RRoD and E74 issues. We all know the risk when we opt for these products with it's warranty time frame. I'm not sure what is you're expectation as a customer when you purchase a product and how long do you want it to last, but in this era, I know how unreliable most electronic products are and hence set my expectations accordingly. So when my Lite-On DVD writer died exactly after one year, I didn't do anything about it. I just accepted the fact that it died and moved on. So it's not about "it will work 1 year and rest is your luck" thing, but it's about how you handle the loss of failure, post your product's warranty period. Ask anyone out here and they know how we have to deal with out-of-warranty products. Else you wouldn't have seen so many comments in the first place.vajm1234 said:
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Naveen_Reloaded said:
Naveen_Reloaded said:
