Here is the chat transcript with the AT&T customer rep.
Thank you for choosing AT&T International Care a representative will be with you shortly. Please note: Protecting your personal information is one of our highest priorities; hence, you will be required to provide account related information to ensure whom we are working with. Data encryption is also enabled to protect your personal information during this chat session. For more information please go to
http://www.wireless.att.com/privacy/ or
http://www.att.com/privacy/. Please wait for a site operator to respond.
You are now chatting with Rod Delbrun .
Rod Delbrun : Hello! My name is Rod Delbrun and I am an International Care Representative. I’m reading your inquiry and I will be right with you.
Nitesh: hi rod
Rod Delbrun : How do you do today? This is in regard to unlocking your phone?
Nitesh: yes i need an unlock code for my device
Nitesh: can you be kind enough and help me with it
Rod Delbrun : We actually have a self-serve site for that:
Rod Delbrun :
https://www.att.com/deviceunlock/client/en_US/
Nitesh: yes i already know that
Nitesh: but the thing is that i am not an AT&T customer
Nitesh: i have paid full price for this phone
Nitesh: and realized that the phone is locked
Nitesh: after i came back to india
Rod Delbrun : Where did you purchase the device?
Nitesh: on ebay
Rod Delbrun : I see. And do you know where the seller obtained it?
Nitesh: no i dont have any idea
Nitesh: i tried contacting him through email but hes not responding
Nitesh: so i came here looking for help
Nitesh: are you there
Rod Delbrun : I see. Did you try to enter the phone information in the site?
Nitesh: ya but it requires me to have an at&t account which i don't have at the moment.
Rod Delbrun : Yes.
Nitesh: so i am in a soup now and nowhere to go
Rod Delbrun : I see. The only way would be to have a receipt copy faxed to us verifying it was purchased at full retail price, if it was in fact obtained from AT&T.
Nitesh: i dont have this details as i got it through ebay.
Nitesh: i have ebays transaction details would that be enough
Rod Delbrun : Unfortunately not. We would need the actual receipt. So you know the seller?
Nitesh: i purchase it online from ebay
Nitesh: i dont know the seller
Nitesh: but i have mailed him
Nitesh: but the he's not responded yet
Rod Delbrun : I see. That would really be the only avenue at this point.
Nitesh: can you just check the IMEI number if its solen or is under contract with at&t
Nitesh: cause then i can ask for a refund from ebay
Rod Delbrun : We can try. What is the imei?
Nitesh: Phones IMEI number
Nitesh: 353************
Nitesh: can you check that in your system for me
Rod Delbrun : One moment.
Nitesh: sure
Rod Delbrun : I'm sorry for the delay. I'll be right with you.
Nitesh: not a problem
Rod Delbrun : Thank you.
Rod Delbrun : It does not come up as being stolen or under contract.
Nitesh: good
Nitesh: then there should be no problem
Nitesh: for you to unlock it
Nitesh: right
Rod Delbrun : He would need to submit proof of purchase.
Nitesh: but he's not responding
Nitesh: to my mails
Rod Delbrun : Unfortunately, there really isn't much we can do about that. When he responds, you can let him know what we require.
Nitesh: is this the only option
Rod Delbrun : Yes.
Rod Delbrun : I wish there was more we could do, but I am very sorry. We need to verify the information regarding the purchase of the phone. It's usually best to obtain a device directly from a wireless carrier.
Nitesh: ok thak you Rod for being patient with me
Nitesh: thank you for your time
Rod Delbrun : No problem at all.
Rod Delbrun : Sure.
Rod Delbrun : Thank you for chatting with us. Please click the CLOSE button on the top right corner of this window to exit this chat. Thank you for choosing AT&T.
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
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