Dinesh_Malhotra
Forerunner
Nokia N73 Music Edition
This is ther overall picture of the problem i am facing.
this was the mail which i had written to nokia care online.
this is what i said to Nokia care hotline
and this is what i always say to Nokia Care service centre situated in my AREA
Respected Sir,
My cellphone faces a very unique problem. after sometime of usage it again and again starts misbehaving.
by misbehaving i meant, the cellphone becomes incapable of making calls through Contacts Menu or Last Dialled Section.
for the above complaint my cellphone was given twice to the Nokia Care center situated @ Vashi( Navi Mumbai ). both the time cell phone was given back to me after the gap of 7-8 days but to my amusement the problem still exists.
now even the Keypad No.2 button has stopped responding.
the above problem does get OK when the cellphone is Restarted but again after usage of 2-4hrs it starts back.
as of now i have no choice other than to think this as an manufacturing defect.
hence i would like to get a replacement for this. as i am already harrassed enough purchasing a nokia Cellphone.
i will be giving back my Cellphone to Nokia Care tomorrow again. but this time i need REPLACEMENT. i am fed up of repeated going`s at Nokia Care.
i believe u do take care of ur customer. incase of ur non-attendance of problem i wont have any other choice than to look for Judicial support in these. hence in the best interest of urs and ur customer, i believe u wud agree readily and also do it PROMPTLY.
answers from Nokia
"Sir ur cellphone has been repaired plz come and collect it"
they are sayin this same thing from past 6 confrontations with them for the same issue. generally its like , i collect the cellphone from there..... use it for 4-5hrs then see the same problem poppin up AGAIN and give back the cellphone back in evenin for repair/replacement.
i cant believe why they are hesitating to provide a replacement for their shitproduct.
even when i confronted the NOKIA care customercare ppl, they say sir we cant help u , if ur city`s nokia care respondent has asked u to collect the cell phone then you have to collect it .
To sum it all up
1: 6 Times i have given my cellphone back to back ( not even usin for full
one day after each time i recieved it ) for the same issue
2: they dont replace it but give me the same phone (although i dont want to
stress on the point of replace but when they cant repair it for sure then y
not replace)
3: I have used Sony ericsson and Samsung before. must say their warranty is
good. sony ppl if used to say they repaired, then the cell phone has to
be repaired and in case if the same problem still existed they used to do
direct swap.
4: Nokia customercare people i.e. people from nokia care service center and
customercare both say they cant help me in this matter , if the Head
office say its repaired then its not our concern.
5: i invested my 16k on this Shit , now what am i suppose to do
CAN SOME ONE HELP ME IN THIS MATTER. ITS REALLY FRUSTRATING
This is ther overall picture of the problem i am facing.
this was the mail which i had written to nokia care online.
this is what i said to Nokia care hotline
and this is what i always say to Nokia Care service centre situated in my AREA
Respected Sir,
My cellphone faces a very unique problem. after sometime of usage it again and again starts misbehaving.
by misbehaving i meant, the cellphone becomes incapable of making calls through Contacts Menu or Last Dialled Section.
for the above complaint my cellphone was given twice to the Nokia Care center situated @ Vashi( Navi Mumbai ). both the time cell phone was given back to me after the gap of 7-8 days but to my amusement the problem still exists.
now even the Keypad No.2 button has stopped responding.
the above problem does get OK when the cellphone is Restarted but again after usage of 2-4hrs it starts back.
as of now i have no choice other than to think this as an manufacturing defect.
hence i would like to get a replacement for this. as i am already harrassed enough purchasing a nokia Cellphone.
i will be giving back my Cellphone to Nokia Care tomorrow again. but this time i need REPLACEMENT. i am fed up of repeated going`s at Nokia Care.
i believe u do take care of ur customer. incase of ur non-attendance of problem i wont have any other choice than to look for Judicial support in these. hence in the best interest of urs and ur customer, i believe u wud agree readily and also do it PROMPTLY.
answers from Nokia
"Sir ur cellphone has been repaired plz come and collect it"
they are sayin this same thing from past 6 confrontations with them for the same issue. generally its like , i collect the cellphone from there..... use it for 4-5hrs then see the same problem poppin up AGAIN and give back the cellphone back in evenin for repair/replacement.
i cant believe why they are hesitating to provide a replacement for their shitproduct.
even when i confronted the NOKIA care customercare ppl, they say sir we cant help u , if ur city`s nokia care respondent has asked u to collect the cell phone then you have to collect it .
To sum it all up
1: 6 Times i have given my cellphone back to back ( not even usin for full
one day after each time i recieved it ) for the same issue
2: they dont replace it but give me the same phone (although i dont want to
stress on the point of replace but when they cant repair it for sure then y
not replace)
3: I have used Sony ericsson and Samsung before. must say their warranty is
good. sony ppl if used to say they repaired, then the cell phone has to
be repaired and in case if the same problem still existed they used to do
direct swap.
4: Nokia customercare people i.e. people from nokia care service center and
customercare both say they cant help me in this matter , if the Head
office say its repaired then its not our concern.
5: i invested my 16k on this Shit , now what am i suppose to do
CAN SOME ONE HELP ME IN THIS MATTER. ITS REALLY FRUSTRATING
