Sure I will buy a New Soundmagiuc PL30 and send him the same with Full 1 Yr Warranty if he pays me Rs. 500/- more
The new one sells for 900-950 bucks
The new one sells for 900-950 bucks
MrCool said:
Market Feedback Rahul ITWares - RMA Policy - Is this same for all?
- Thread starter m-jeri
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I get your point, but is it not the dealer who should take care when selling the product in a place where they dont have service centre's ??
According to me Nokia and Soundmagic are comparable as both are registered companies with reputation and provided warranty.. actually every company on earth which is registered and selling something to customers and provide warranty is same..
According to me Nokia and Soundmagic are comparable as both are registered companies with reputation and provided warranty.. actually every company on earth which is registered and selling something to customers and provide warranty is same..
TheITWares said:
TheITWares said:
No problem in the credit note but offer him a CN of the full amount not the depriciated amount cause he deserves it... The ear phones were supposed to be used for 1 year without warranty and it did not so either u replace (which u cannot as u do not have the product) so u give credit note of the billed amount....
It is a loss for you no doubt there but there are somethings that are more important than profit and loss when in the retail business....
I am not forcing you to do anything am ust saying wht u are supposed to do... And if u feel that givin a CN for 400 is right then go ahead with it but remember that by doing so u just lost a couple of customers... which should be a cause of concern IMO.
Gannu said:
No seriously do it if u want i will not change my decision i m not doing anything wrong
Unless specified a warranty demands that a product be replaced with an equivalent or higher value item within the warranty period. What you are offering is pro rata warranty which unless stated at the very beginning in writing is illegal. I'd say file a complaint in a consumer court. You'll win for sure.
Pro rata warranty i.e. depreciated value warranty must be informed clearly to the buyer in advance. This is what battery companies do - they mention clearly that a product has full warranty for a year and then pro rata for another year after that.
Unless mentioned during buy time, a warranty claim is not pro rata. ITWares clearly doesn't know how to do business and with that attitude, he'll not last long.
Pro rata warranty i.e. depreciated value warranty must be informed clearly to the buyer in advance. This is what battery companies do - they mention clearly that a product has full warranty for a year and then pro rata for another year after that.
Unless mentioned during buy time, a warranty claim is not pro rata. ITWares clearly doesn't know how to do business and with that attitude, he'll not last long.
TheITWares said:
TheITWares said:
The buyer basically pays 500 for 12 months of usage and at the end of those 12 months has got nothing to show for it.
Its more like renting a the product for a certain amount of time. Definitely not akin to a purchase.
The replacement is seller's onus. If you dont have the product in stock, then upgrade the thing. That's how HDD are upgraded in terms of capacity or from IDE to SATA during RMA and makes perfect sense as well.
How can a dealer be making claim about depreciation of a product..? Cant have your pie and eat it as well.
These policies are nothing but a blatant attempt to earn and keep money by unfair method.
About the claim of what ll remain in for you after sending it to china and all.. that's your problem to deal with. Tomorrow if you prick your finger while stapling an order, would you be adding cost of medical expense as well ?
Rahul with all due respect.. If you buy a High end graphics card which has 3 yrs wattanry for 25 k.. and after 2.5 yrs it stops working.. Obviously with the changing technology you cant find the graphics card you bought . So if you give it to the shop which you bought.
1)Do you expect the latest product which is around 25k values ?
2)Or will you accept 3-5 K CN maximum graphics card are worth 20 % of the value ad by that time you have other high end pieces in the market.
Please answer this you will get the point which people are trying to convey..
1)Do you expect the latest product which is around 25k values ?
2)Or will you accept 3-5 K CN maximum graphics card are worth 20 % of the value ad by that time you have other high end pieces in the market.
Please answer this you will get the point which people are trying to convey..
It seems like you're still not getting the point. "Warranty" itself means that he shouldn't have to pay anything till the warranty period is over. Depreciation and all come into effect only when the warranty period is over. If during the warranty period, the item develops problems 10 times also, the warranty-provider (i.e you in this case) is liable to replace/repair the item, free of charge to the customer.TheITWares said:
In your case, since the original item is EOL and out of stock with you, you are liable to provide an equal cost (or higher) replacement to the customer. If that is not possible either, the customer deserves his full money back.
his warranty is full 900 within the warranty period no matter what and how much it has depreciated by useTheITWares said:
cause when u go for warranty one does not check how long it is used... As long as there is nothin done to void the warranty, company/seller (that gave warranty) is responsible to honour the warranty....TheITWares said:
When my BB trackball got spoilt and took it to the service center (cause it was in warranty) they just replaced it w/o a question even though it had only 20-22 warranty remaining. The phone was in bad shape the entire sides were scrached really badly. This was the BB 8900 which was oudated sometime in JAN,2010 and had taken to service in Oct, 2010.
Now u will say that is phone and this a earphone it does not matter wht the product is the warranty rules are same for all products unless mentioned explicitly by the seller/company to the buyer.
Because you don't count depreciation in warranty cases. 7 month usage would have been counted had he been selling it to you. He's claiming warranty and hence you can't count the 7 months usage. Rahul, a dealer of your stature knows all this still you keep hankering on the same point. Its your policy, fine, but you should have mentioned this fact in the fine print somewhere. You offering him 400 back would have been commendable had it been sold off as a grey market product or if his warranty would have expired. Right now, it seems like a cheap effort to scam him out of the warranty promised to him at the time of the sale.TheITWares said:
@theitwares: Chaos has pretty much summed up what I wanted to say. I've been trying to check out the warranty / RMA policy mentioned on your site, but it seems the site is down or it isn't opening here. Unless you have made it clear to the buyer that you will be offering only a "limited warranty" or "pro rata warranty" there is absolutely no reason why he should bear the cost of depreciation. Your attitude doesn't change the fact that you are at fault here for rejected a legal warranty claim. The way I see it, you should either replace the item with a better and/or new one (with just the remaining warranty applicable, of course) or issue him a CN for the billed amount.
That is not how i am calculating the same
This is how its done
25k Card - Warranty 36 Months
Divide 25k by 36 = Rs. 694 Per Month
After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836
i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly
This is how its done
25k Card - Warranty 36 Months
Divide 25k by 36 = Rs. 694 Per Month
After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836
i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly
urssriks said:
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