Market Feedback Rahul ITWares - RMA Policy - Is this same for all?
- Thread starter m-jeri
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Boss till the time you get what you want you will love them once u don't get what u think u deserve we go bad is that how it is?Gannu said:
alekhkhanna
Innovator
I got my Gskill RAM & CM Extreme PSU replaced free of cost (both were within warranty of 1 year). Gskill actually got replaced 3 times till now.TheITWares said:
Please avoid speaking/posting like Amarbir.TheITWares said:
On topic, no. As along as you dealers do not give customers due importance and service, we will bad mouth you and ensure that other folks do not deal with you! Look at your market feedback thread and look at Pristine Note's or how Gulbir manages his business. Some random guy posted on the forum and his blog that Prime did not service his system which failed to work properly and Gulbir addressed his issue personally.
I am not sure how your business model works but this kind of attitude (and a whole lot of other problems like improper communication) doesn't work with customers.
CM India has a office in India so there ya go! Artic is imported by you (according to what 1 of the person in Prime said), Seasonic is taken care by tirupathi- an established distri (who used to sell stuff with 3 years warranty but that was taken care of), silverstone/NZXT/ is by prime. You import Noctua as well. Sapphire is taken care by Aditya infotech, power color- not sure. G skills/Mushkin is taken care by prime. Correct me if I am wrong here.
But one thing that is different from these companies and soundmagic is that others are well established businesses who have proper setups and with proper product portfolio. SoundMagic sounds a bit fishy when someone who had few of these units and who liked them said that they died within a year. 1-2 product failing- bad luck. But a lot of these failing after 4-8 months raises certain suspicion. I have my Creative EP630 that I got from Todphod thing ages ago. It works (well- the thing came off but it works) and its way old.
Usually such warranty policies come up out of nowhere when distris don't really like a company and cook up a scene eventually where they can exit out of the situation (purely based on observation). But again, not all distributors are the same.
rahul I agree that he is one arrogant brat.
Wont deal with him ever again and wont let my group also deal with him again.
We guys were supoorting him as he is new chap but not anymore.
I wont be purchasing anything from any company and any dealer who is arrogant and CUSTOMER IS KING AND WE HAVE HELL LOT OF CHOICE.
THE IT WARES IS NOT ONLY PLACE TO BUY STUFF.
Wont deal with him ever again and wont let my group also deal with him again.
We guys were supoorting him as he is new chap but not anymore.
I wont be purchasing anything from any company and any dealer who is arrogant and CUSTOMER IS KING AND WE HAVE HELL LOT OF CHOICE.
THE IT WARES IS NOT ONLY PLACE TO BUY STUFF.
m-jeri please go to consumer court. Dealers like this deserve some legal medicine to get their act straight. This thread itself is all the proof you need.
You'd be doing a great service to fellow consumers. I'd also request TE to get rid of useless dealers like this one so that no more members are conned in a similar manner.
You can register your complain online here
http://www.ccccore.co.in/Complainant/CRegistration.aspx
The folks from that website are very helpful.
Cheers!
You'd be doing a great service to fellow consumers. I'd also request TE to get rid of useless dealers like this one so that no more members are conned in a similar manner.
You can register your complain online here
http://www.ccccore.co.in/Complainant/CRegistration.aspx
The folks from that website are very helpful.
Cheers!
sorry that I could not read beyond page3(no pun intended 
) before making this post.
There is a complete mislead on the 'depreciation' part.
RMA centers depreciate value to current market value.
IF you purchased a gpu for 25k today and require rma after a year.. THEN their understanding of depreciation is to value your gpu at market price of then (or similar product).
You can not use 'Usage' as a criteria for depreciation; This is not insurance policy.
You can not manipulate depreciation value with respect to your convenience. Cover note if any, shall be equal to its current market price, or of an equivalent product incase it is EOL.
By the way these soundmagic products are still listed on your site for sale.
) before making this post.There is a complete mislead on the 'depreciation' part.
RMA centers depreciate value to current market value.
IF you purchased a gpu for 25k today and require rma after a year.. THEN their understanding of depreciation is to value your gpu at market price of then (or similar product).
You can not use 'Usage' as a criteria for depreciation; This is not insurance policy.
You can not manipulate depreciation value with respect to your convenience. Cover note if any, shall be equal to its current market price, or of an equivalent product incase it is EOL.
By the way these soundmagic products are still listed on your site for sale.
TheITWares - One Stop for all Gizmos!TheITWares - One Stop for all Gizmos!
Customer is not ready to accept Rs. 400 CN. Now what will you do ?
Customer is not ready to accept Rs. 400 CN. Now what will you do ?
No busy going home bomb blasts in Mumbai tatzy will come back soon
Sent from my HTC Desire using Tapatalkggt said:The itwares a.k.a rahul is not watching this thread now.
I guess he is busy changing his terms and conditions in his website now
Just went through this thread and can't really believe how some people are even believing all BS this guy is saying 
.
The credit note thing would be fine if SoundMagic had stopped production of the particular model . AFAIK , PL-30 is still available. Also just because SM doesn't have an office here doesn't mean an RMA can' be done . As long as the dealer has got the product from an official channel he can very well claim warranty from the parent company weather or not he is still the distri/ dealer for the product . Maybe Rahul just doesn't want to try out the proper way or maybe SoundMagic is not entertaining him , because of which he has to take such action and create senseless RMA policies. If its the case that SM -China itself is not ready to help , a credit note would be fine but not on the basis of rental depreciation calculation .
A very clear and simple example of such case was another "young-make-fast-money" dealer on TE who was later banned . He imported NuForce , sold them initially and than when time for warranty came he started making excuses and avoided the customers because NuForce had terminated his contract .
In this case even though NuForce didn't have any office or distri in India they sent out replacements for every single dead NE6,NE7M etc at their own expenses(freight+customs) and even arranged for pick-up of defective items by Fed-Ex . Now that is what is called true customer service. They could have easily put their hands up saying , claim warranty from your dealer as he still had stock remaining .
. The credit note thing would be fine if SoundMagic had stopped production of the particular model . AFAIK , PL-30 is still available. Also just because SM doesn't have an office here doesn't mean an RMA can' be done . As long as the dealer has got the product from an official channel he can very well claim warranty from the parent company weather or not he is still the distri/ dealer for the product . Maybe Rahul just doesn't want to try out the proper way or maybe SoundMagic is not entertaining him , because of which he has to take such action and create senseless RMA policies. If its the case that SM -China itself is not ready to help , a credit note would be fine but not on the basis of rental depreciation calculation .
A very clear and simple example of such case was another "young-make-fast-money" dealer on TE who was later banned . He imported NuForce , sold them initially and than when time for warranty came he started making excuses and avoided the customers because NuForce had terminated his contract .
In this case even though NuForce didn't have any office or distri in India they sent out replacements for every single dead NE6,NE7M etc at their own expenses(freight+customs) and even arranged for pick-up of defective items by Fed-Ex . Now that is what is called true customer service. They could have easily put their hands up saying , claim warranty from your dealer as he still had stock remaining .
WingZero
Forerunner
Rahul the explanation is plain simple you sold the product with 1yr warranty and didn't mention about depreciation if anything goes wrong during this period of 1year.TheITWares said:
Definitely it's loss on your side as well for 400/-. Why do you bother offering products which have such sad warranty policies and iirc same wasn't explicitly mentioned as well. Since it's not applicable to all the products being sold it cannot be considered a generalized rule as well.
I bought mx5021 from prime around oct/nov 2010 period, it started to give some problems and in feb 2011 , i gave for rma, now, after 2-3 months prime, told me that they dont have mx5021 and the repaired product is not going to be good for me, so they offered me CN for Rs.5000/-,I had paid Rs.7700./-.
They offered me Brand new mx6021 which i refused.
Now, I have accepted CN, which they will send me cheque in next 1 week or so, I just want to say that prime did what is actually expected from a dealer, which is to try to get it repaired, if not then offer complete money or same replacement, if not the next higher model of the product and if I refuse the replacement then CN which is mutually agreed upon.
I have done deal with Rahul, but never had to get rma yet, hence cant comment on the same, but I liked primeabgb for rma , even though I had to pay 5-10% extra then market price while purchasing.
I think Rahul is correct in giving CN , I dont want to comment of the amount of CN, but he missed some part in between like offering same product or the next higher product, and if refused by client, then CN of mutually agreed amount.
I request rahul to revisit his process and try to get this sort out, as Its not Rs.400 or Rs900/- that he will lose , but 90% of customers from TE, and majority of business which is not possible to determine, but will be definitely more then Rs900/-. Money can be made today or 2marow, but if trust is lost then the basic idea of making money will be lost.
They offered me Brand new mx6021 which i refused.
Now, I have accepted CN, which they will send me cheque in next 1 week or so, I just want to say that prime did what is actually expected from a dealer, which is to try to get it repaired, if not then offer complete money or same replacement, if not the next higher model of the product and if I refuse the replacement then CN which is mutually agreed upon.
I have done deal with Rahul, but never had to get rma yet, hence cant comment on the same, but I liked primeabgb for rma , even though I had to pay 5-10% extra then market price while purchasing.
I think Rahul is correct in giving CN , I dont want to comment of the amount of CN, but he missed some part in between like offering same product or the next higher product, and if refused by client, then CN of mutually agreed amount.
I request rahul to revisit his process and try to get this sort out, as Its not Rs.400 or Rs900/- that he will lose , but 90% of customers from TE, and majority of business which is not possible to determine, but will be definitely more then Rs900/-. Money can be made today or 2marow, but if trust is lost then the basic idea of making money will be lost.
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