Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

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Here is what i think:

1. If you buy with warranty, you are entitled to it. Same product or next higher version.

2. Offer monetary compensation only if the customer is not willing to take replacement.

3. Regardless of above 2 points, Attitude matters.

Dear Rahul,

I have bought stuff from you and I dont regret it (nothing has failed so far ).

If m-jeri had rejected the replacement you offered (which you did not), you were free to offer him Rs. 400 and it would have been right and more importantly you would have painted a good picture for other customers.

As I understand, you stopped selling PL30's and replacing his piece might incur you some loss. But then it was your decision to not sell PL30's, why should your customer be penalized for your business decision ?

When you sell something, your relationship with the customer starts at that point. It does not end, and please don't try to end. It might earn you some quick moolah, but in the long run it is going to harm you bad.

I don't wish to drag others example but this is a actual incident which most of us have observed, so relevant.

Amarbir undoubtedly has some great stuff at really great prices, but his attitude stops people from approaching him.

Any person who respects his/her money is willing to pay a little more and buy from elsewhere cause he talks the way you did in the last one day.

Think and make a informed decision.
 
Rahul, dude have you ever gone to school or what? You don't seem to understand at all what "warranty" means... It means if the product is damaged within the warranty period without any mishandling from the user, no matter even if it used 24x7 for 364 days, the warranty issuer HAS to replace it with a similar or higher value product.
 
Another point worth mentioning here:

Rahul is the only dealer I have come across who asks for a return shipping amount to be included inside the consignment which is sent to him. The OP has done the same and so did I when I had to send a few defective PL11 IEMs to him.

Till date, no other dealer has asked for the return shipping amount to be born by the customer. Talk about heights of penny pinching!
 
Well.

Honestly the last time i did was with anuj. mediahome. He also didnt ask any money for the RETURN shipping. I just wanted the item replaced that i didnt care abt that 50.

See @rahul. that is co operation to you. not what u show.
 
First of before offering warranty for any product any dealer should ensure he will not have to bear the cost of RMAing any product as its neither his fault or the customers fault that the product couldn't live upto its expectations. The costs of all this affairs must be dealt by the manufacturer as they are the culprits here. But there arises another problem, if Rahul didnt have any agreements or anythng with soundmagic to send back the faulty products and get it RMAed by SoundMagic he shouldnt have even mentioned the word Warranty in his product description and shouldve sold it as grey market item which practically it is... This is either a case of ignorance of Mr Rahul or hes pretending 'it is done like this everywhere'...

Regarding the cases someone getting only 6.5K for his 8.5k for his bad Gfx card, it was clear case of someone getting fooled by another dealer and you cant quote that for an example how dealers take care of warranty's... Also it is not upto you to define the word 'Warranty',, it is already defined and most of us know what it means, if you want it redefined you have to do it in your 'Terms and Conditions' and it should be informed to the customers prior to purchase...now stop justifying your foolish arguements...
 
I went to rahul's shop about an year ago with a noob kind of a friend who wanted to purchase a graphic card and a headset. We purchased the GPU and then asked for a headset and he showed us the pl11 and pl30. To which my friend said, "i have never heard of soundmagic, is it chinese"? Then me already being a user of PL30(purchased from rahul a couple of months before that) and rahul made him feel the noob he is asking for Creative headset over Soundmagic. My friend was skeptical about the warranty since he was spending Rs.1k on a "high end" headphone. To which rahul pointed to the huge stock of those in his display and said, "I will replace if anything happens to these and you dont even have to go to any service center". But my friend still didnt buy it and today i feel like a noob. Worst part would be if he reads this thread though he is not on TE.

And seriously rahul, not one person is leaning towards you and you think you are right? You were one of the best dealers hours ago here. Your name is damaged for just Rs.500/-.

What kind of a business man are you?
 
TheITWares said:
I am ready to give him that but he will be getting a product with full warranty of 12 Months and i will be charged double of the actual value of his product if i am ready to bear the actual value of his product he shld be ready to bear the rest
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When you RMA a product, the warranty does not get extended. It still is same as original. That happens with HDDs too right ??
So your comment that "he will be getting full warranty product" is baseless as warranty is treated starting with original bill period and not from the RMA Date :|
Am i right ?
 
I'll just request new members to avoid posting stuffs which of no use now like how should t&c works and this should be done and that shouldnt be and all.

Because this thread has become really long.Also the dealer commenting on each post has really made it too long in such short time.It took me more than 3 hours to read each and every post.And i think once it crosses 30 page no newbie would read this thread and dealer will turn safe.

Only OP,mods,dealer and seriously valuable post should be posted now.

What are my take::

1:: CN amount was low.If the product had turned one year and out of warranty and was working and i had put in on market sale and the product was available in market for say 600 than half the price to that 300 would had been by sale price.Here for a warranty product CN of 400 at first place was really a low quote.

2:: Dealer logic of calculating the price wrt to warranty is not correct according to me.Does it mean the product should only run for the warranty period and just as it crosses warranty period at night it should stop working.Also that way it mean grey product shouldn't work even a single day.Also on expensive lcd from grey not bought via malls people still gives 7-15 days testing warranty and sometime upto 21 days they help in replacing.They can always say some shippment turned damage and replace the same.
Better way of calculation would had been life hours of the product just like of lcd where it says 50k hours and so on.

3:: Dealer wants to prove his point(i believe he can easily replace it with some shipment )and so does the buyer who doesnt want any other product by paying extra but same product with no extra cost(as even he doesnt want to give easily this matter which in turn is right morally).

Hence i clearly see matter to be reported escalated level of consumer court or so.

Just my 2 cents here.
Note:: Please stop posting unwanted comments guys or even approving my post if it doesn't add to the thread.If it really turns some more pages long even i will stop keeping track of this thread which in turn will be more beneficial for the dealer i guess.
 
TheITWares said:
That is not how i am calculating the same

This is how its done

25k Card - Warranty 36 Months

Divide 25k by 36 = Rs. 694 Per Month

After 6 months the buyer should either get a similar product if not then a CN of Rs. 20836/- (25000 - (694*6)) = 20836

i am not offer 3-5 k against 25 k , if those earphones were of Rs. 25k then the buyer would have got a CN accordingly
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LOL.. Are you seriously telling us that the value of a graphics card becomes zero at the end of the warranty period. Say if you buy an LCD TV for 60000/- with a one year warranty and it goes bad after 11 months. Would you be fine if the manufacturer refuses a replacement with same or similar item and gives you a 5k credit note as per your own calculation?

Yes stuff depreciates over time, but the calculation is not done in the stupid way you described. No manufacturer or retailer calculates depreciation in that manner and if any one is really trying such antics, its definitely illegal. There are specific ways/rules to calculate depreciation. Things like current market value and usage period are considered for a second hand sale. For a case where manufacturer is unable to replace item under warranty, only the current market value is considered. Usage doesn't come into the picture as its a failure from the manufacturer to honor warranty. Let me assure you that any consumer court would see it that way only.

Otherwise, why would any seller replace items under warranty. Simply refuse replacement and give the buyer a credit note for a minuscule amount, get a replacement from the manufacturer and sell it to someone at full price and keep repeating.
 
MAGNeT said:
I'll just request new members to avoid posting stuffs which of no use now like how should t&c works and this should be done and that shouldnt be and all...
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If the dealer does not understand the meaning of the word WARRANTY he has to be told in no uncertain terms what it actually means. Or, he should provide the actual warranty terms up front.

And, let this thread be as many pages long...people can make up their minds about going through its length.
 
Reading so looong posts , i think i had better RMA experience with Techshop.in in year 2009 =) They RMA'ed my Sapphire Graphic card 2 times within 4 month without extra charge or depreciation value. I only need to bear my charges for sending the card back to them. But after seeing other TE dealers , i think Techshop.in should seriously be given a dealership in this forum.

Note* - They sent a exact graphic card without asking for more money and didn't depreciated its value cuz its used for 4 months.
 
MAGNeT said:
so does the buyer who doesnt want any other product by paying extra but same product with no extra cost(as even he doesnt want to give easily this matter which in turn is right morally).
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I dont want to prove anything.

If required I am ready to pay the difference of the higher product stuff. But the billed amount will be deducted exactly. Thats around 970 or so.
 
If staff and members think that this thread gone too long without any result and not going to serve any purpose, you can very well close it. But request not to delete this. Let it serve as a pointer to others.

Like i said in start I am ready to accept the loss of full amount. Just that i dont want to accept his excuses, 400rs or 600rs and make him feel he did the right thing.
I DONT want to get fooled.

I just need my 50rs back. Yeas that is important to me.
 
ITWares Rental service is it?

I do not agree with your claim of depreciation.

The CN value offered is always the market price at the instance of it being offered irrespective of the purchase price at purchase date... and market price of a new one and not a 2nd hand degraded 'Insurance Policy' worth pricing.

This is not about money but the way you are handling this to suite your comfort.

If you were not a distributor then whoever that was is supposed to provide a replacement, be it from some other brand. If you do not intend to take up such responsibilities then what is the point n taking p distribution?

And if you were not the distri then you should ask above question to the distri who supplied it to you.
 
The Sorcerer said:
In the midst of all this I hope the OP has emailed the manufacturer.
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yesterday evening itself. to the 2 email id's in their website.

But @blufox posted that last time he wrote, no reply. So.
 
GUYS, I asked PRIMEABGB just now.. They have soundmagic PL30 IN STOCK at 900/--.. I think rahul should purchase it from them and give it to OP as replacement. No one should drag prime in this post, Just ask rahul to get PL30 from prime.
 
HE has wrong ideas in his head and needs to be taught the true meaning of word WARRANTY.I dont think he is in his right mind.This all needs to be taken in consumer coaurt and dealt through legal framework. enough of his bs.

If required I am ready to pay the difference of the higher product stuff. But the billed amount will be deducted exactly. Thats around 970 or so.

I agree with jeri here.this is right way of doing business warranty and rahul must fix his ways .A proper Consumer court case is must.
 
chiragsthakur said:
GUYS, I asked PRIMEABGB just now.. They have soundmagic PL30 IN STOCK at 900/--.. I think rahul should purchase it from them and give it to OP as replacement. No one should drag prime in this post, Just ask rahul to get PL30 from prime.
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Back in few pages he explicitly said he doesn't want to take loss of (900-400) or (900 - 600). He wants me bear that.

He takes the business decisions and makes others suffer.
 
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