Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

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Warranty got a whole new term/hidden T&C yesterday. Even if you have bought a psu worth 3.2k and unfortunately you had to rma the product of which the price is 4.6k, you still have to get that product irrespective of the price increase. That rental depreciation is ridiculous.

Seriously, what's with people attacking ITWares this way? Rival dealer fanboys? :P.

How much will you buy a 7 Months Used PL30 be genuine tell me i will give OP that much
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Sirjee, you're not buying a second hand product.

I would have agreed to the Rs. 400 buck thing if you are buying a second hand product- but you're not. You're a dealer. If something crap happens, you assist for replacement. Rather than saying rental depreciation and all that mumbo jumbo, you basically forward what the manufacturer has said.

Are you giving Rs. 400 credit from your pocket or is it SoundMagic's "authorization"? If its you, then shouldn't SM send a replacement (or send a bulk of replacement units). Are you saying that its best people should not buy SoundMagic because they're not helping you to help the customers for RMA?

Or did you get the RMA units in advance from SM and sold it off on retail due to demand?
 
((((POST BY RAHUL: : Please read my posts i have stopped importing Soundmagic and tatzy i don't have anything to offer him when i had i used to give to everyone who came for warranty less the warranty period

I am not hiding from any questions here and i am ready to buy it from a Shop and give me a replacement but then i will have to pay 900/- which is not correct as the buyer has used it for 7 Months that should also be taken into consideration y should i give him a Brand New product with Full 1 Yr Warranty at no extra cost when he has already used his 7 Months of Warranty)))))))

Dont give him full one year warranty from now... He has only 5 months left , but atleast give him the replacement he deserves, Replacement is available right below your floor..
 
@chirag

Thanks for that post.

Yeas. perhaps the dealer can have some talks with the other guy and give me ONLY 5 month warranty as long as its a NEW pl30.
 
I wont comment on my example and what now rahul is giving "Rs600" as CN,,

I suggest :-

1) provide similiar product by buying from prime/other dealer = 900-600= Rs300/-, you might have to bear 300- your profit margin = 300-x loss, which is your tuition fee's for learning the meaning of word " WARRANTY"2) Warranty will be only for the remaining 4-5 months from the Date of the bill.
3) Customer has already suffered shipment cost for Rs180 + Rs50 and hence its not going to be any profit to him, both are at loss, its just that with number of pages that increases in this thread, Rahul's business/trust will keep on getting "depreciated"
 
Closing thread for an hour. :)

Edit:

Wow! There is always an idiot on TE to keep us entertained. No wonder we keep coming back day after day for more.

After reading the long thread, do you guys think that posting the same thing again and again will make an impact on the dealer. He is conveniently trying to make profits with whatever unethical means possible.

I believe this should unfold like this (my personal views and I am not posting as a staff member so this may not be how it will happen. :P )

1. A case in consumer court, followed till conclusion

2. Dealer should get added to the fraudulent member list.

3. Dealership should get terminated.

Though only the first point can help m-jeri and ITWARES get what they deserve.

Since ITWARES is asking to be removed and given a refund I just wanted to point this out. Taken from our rules page in dealers paradise. :)

Commission or charges once paid by the DEALERS are non refundable under any circumstances.
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As for the official stand, please wait for the DP mods to arrive at a consensus.

Opening thread but don't start running in circles again.
 
these kind of things happens ONLY because the products imported/sold & supported by the dealer itself.So here he can change the policies as there is no pre defined RMA policy is defined !!!!!!!!!!!!
 
To All

The only difference between what i am saying and what you are saying is this -

You say the product is in Warranty - Fine it is i agree

You say the product should be Replaced by another PL30 - Yes it should be but i don't have a PL30 in my stock so replacement cannot be given.

Replacement according to Current Market Price - According to you Current Market Price = Price of New One , According to me Current Market Price of the Used Product you have which is Used by you for Seven Months.
 
amd999 said:
these kind of things happens ONLY because the products imported/sold & supported by the dealer itself.So here he can change the policies as there is no pre defined RMA policy is defined !!!!!!!!!!!!
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No arguments.

But that should be notified at that time of deal r8?. It was manufacturer warranty. I am sure it was not mentioned like that till yesterday noon. Now i dunno.

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TheITWares said:
To All

The only difference between what i am saying and what you are saying is this -

You say the product is in Warranty - Fine it is i agree

You say the product should be Replaced by another PL30 - Yes it should be but i don't have a PL30 in my stock so replacement cannot be given.

Replacement according to Current Market Price - According to you Current Market Price = Price of New One , According to me Current Market Price of the Used Product you have which is Used by you for Seven Months.
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-> Yes

-> Give something of higher price,which i am ready to pay. But the billed amount of my pl30 will be deducted. Or even give me something else for the billed amount.

-> Not in your dreams
 
TheITWares said:
To All

The only difference between what i am saying and what you are saying is this -

You say the product is in Warranty - Fine it is i agree



You say the product should be Replaced by another PL30 - Yes it should be but i don't have a PL30 in my stock so replacement cannot be given.

Replacement according to Current Market Price - According to you Current Market Price = Price of New One , According to me Current Market Price of the Used Product you have which is Used by you for Seven Months.
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You never have many things in YOUR stock mate, you and most lammy shops call the distributor/other dealer (who have products in stock) , If in stock you quote it and then sell it... So better get it from some other dealer (like prime, coz he has those sets) and settle this issue... after all its JUST 900 for you...

Moreover as YOU say,if you would had it in stock then its value would have been the same (900/-), in that case you have agreed to replace the sets which means you were giving OP rs.900 worth sets again with 5 months warranty... So whats the issue in getting it form prime for 900/- and replacing the bad sets???
 
How can the Manufacturer give u warranty in India when he is not there so his rules don't apply here at all the Distributor's rules will (Which is us) , why do u think Razer has 1 Yr Warranty in India only ,tatz the Distributors they have their Policy and so I am the Distributor and this is my policy only for this product and i don't have any stock to give you replacement.

m-jeri said:
No arguments.

But that should be notified at that time of deal r8?. It was manufacturer warranty. I am sure it was not mentioned like that till yesterday noon. Now i dunno.

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-> Yes

-> Give something of higher price,which i am ready to pay. But the billed amount of my pl30 will be deducted. Or even give me something else for the billed amount.

-> Not in your dreams
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--- Updated Post - Automerged ---

I cannot write everything in advance i did not knew that i won't have stock at the time of your replacement but now as i don't my policy is i will refund you the Actual Value of the Product in its Current state and as I am the Importer / Distributor of the same its my wish how i provide the warranty of my product.

m-jeri said:
No arguments.

But that should be notified at that time of deal r8?. It was manufacturer warranty. I am sure it was not mentioned like that till yesterday noon. Now i dunno.

--- Updated Post - Automerged ---



-> Yes

-> Give something of higher price,which i am ready to pay. But the billed amount of my pl30 will be deducted. Or even give me something else for the billed amount.

-> Not in your dreams
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I hope you have read what I have written above.. explanation needed on this plz

TheITWares said:
How can the Manufacturer give u warranty in India when he is not there so his rules don't apply here at all the Distributor's rules will (Which is us) , why do u think Razer has 1 Yr Warranty in India only ,tatz the Distributors they have their Policy and so I am the Distributor and this is my policy only for this product and i don't have any stock to give you replacement.



--- Updated Post - Automerged ---

I cannot write everything in advance i did not knew that i won't have stock at the time of your replacement but now as i don't my policy is i will refund you the Actual Value of the Product in its Current state and as I am the Importer / Distributor of the same its my wish how i provide the warranty of my product.
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No the Value would not have been the same, are you saying 900 Rs. is the Distributor Cost Price for SM PL30 its obviously not 900 Rs. has Distributor Margin , Dealer Margin in thet so its not the same when i buy it from any other dealer

chiragsthakur said:
You never have many things in YOUR stock mate, you and most lammy shops call the distributor/other dealer (who have products in stock) , If in stock you quote it and then sell it... So better get it from some other dealer (like prime, coz he has those sets) and settle this issue... after all its JUST 900 for you...

Moreover as YOU say,if you would had it in stock then its value would have been the same (900/-), in that case you have agreed to replace the sets which means you were giving OP rs.900 worth sets again with 5 months warranty... So whats the issue in getting it form prime for 900/- and replacing the bad sets???
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jerri,

Its time for consumer court to rule here.

enough of this nonsense of kid.

I cant imagine he being busineman with such childish ways.

Let consumer court do the talking.

He is childish and arrogant brat who does not understand what he has done here.
 
Put an end to this thread and redirect the OP to file a case in the consumer court.
Probably the dealer will be held guilty of service deficiency.
After 21 pages if the dealer still thinks he is right then good luck to him :P
as for OP the court will pay you all the expenses If you do get the judgement your way.
 
@Dealer : What did you mean when you gave 1 year warranty ? How is this our problem that you dont have them in your stock ? You had them when you want selling them ! Its not like Soundmagic stopped making PL30 .
 
But that is the Truth take it the way you want to.

When the Manufacturer is not there in India , The distributor decides are Warranty Terms in the Country that he sells the same.

Tomm Sound magic may offer 10 Yrs Warranty or even now lets say they offer 10 Yrs but i am free to assign a different Warranty Period and Different terms and conditions all of which cannot be told at the time of sale.

pratikb said:
here comes your arrogance.

its a marathi proverb.

gadhava pudhe wachali gita,kalacha gondhal bara hota,
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TheITWares said:
I cannot write everything in advance i did not knew that i won't have stock at the time of your replacement but now as i don't my policy is i will refund you the Actual Value of the Product in its Current state and as I am the Importer / Distributor of the same its my wish how i provide the warranty of my product.
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Then it is your responsibility that you provide the warranty first and then change your terms and conditions for future cases. It is your mistake that you did not foresee this scenario. Now you can take corrective action.
 
How can the Manufacturer give u warranty in India when he is not there so his rules don't apply here at all the Distributor's rules will (Which is us) , why do u think Razer has 1 Yr Warranty in India only ,tatz the Distributors they have their Policy and so I am the Distributor and this is my policy only for this product and i don't have any stock to give you replacement.

--- Updated Post - Automerged ---

I cannot write everything in advance i did not knew that i won't have stock at the time of your replacement but now as i don't my policy is i will refund you the Actual Value of the Product in its Current state and as I am the Importer / Distributor of the same its my wish how i provide the warranty of my product.
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Man... the tone, the tone. Earlier, you did not have stock with you. Then you did not know SM's policy when you imported from them. Now, you signify that since you are the distributor, you make the rules. A Rs. 900 product which could have been so amicably settled betwwen the OP and you has suddenly started givimg everyone an insight into how the this business is being run. Where you think that we are unreasonable and unruly, could you please check what you are saying? I am quoting again

How can the Manufacturer give u warranty in India when he is not there so his rules don't apply here at all the Distributor's rules will (Which is us) , why do u think Razer has 1 Yr Warranty in India only ,tatz the Distributors they have their Policy and so I am the Distributor and this is my policy only for this product and i don't have any stock to give you replacement.
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So, should I infer that people who have bought Razer products from you are now competely at your mercy and will, if their product conks?
 
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