shantanugoel
Discoverer
Market Feedback Rahul ITWares - RMA Policy - Is this same for all?
- Thread starter m-jeri
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But with the warranty period i am also free to decide how my products warranty will work beforehand if there is no replacement then what will happen everything is stated beforehand on my site and is not something that i am making it up right now and nothing has changed within the warranty period the terms were on my site beforehand.
I don't have PL30 or any other replacement for m-jeri so according to our sites RMA rule of no stock replacement we will give a mutually accepted refund back to our customer.
I don't have PL30 or any other replacement for m-jeri so according to our sites RMA rule of no stock replacement we will give a mutually accepted refund back to our customer.
cranky said:
Then how the F**** did you mention PL11 with 1year warranty in return... Means if something happens and not in stock, then you will offer OP with CN related to rs.550, which acc to you will be 100 maybe... You are a very pathetic person from what you are upto
TheITWares said:
I never offered that low nor will ever offer anything like 100 rs or so but anyways carry on with the bashing
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No the rules are posted on our site read them and you will know tat is the only way i can communicate with online customers
chiragsthakur said:
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No the rules are posted on our site read them and you will know tat is the only way i can communicate with online customers
vahss_11 said:no, i think he wants us to read his mind and predict what he thinks.
had i been in place of you,I would have closed matter before it became so irritable and I would have valued my reputaion and diginity more than money.
watch your online presense going off in drain.
He may come up under some disguise (other brand name) so we need to mention his name as well.
watch your online presense going off in drain.
He may come up under some disguise (other brand name) so we need to mention his name as well.
Read what the main question was little child........ How can you offer 1 year warranty now for PL11 which you agreed as replacement? You are a cheat, CHOR
TheITWares said:
@OP, thanks for bringing this up. makes transactions with online merchants clearer to all
@Rahul, is the Rs 300 gap (between the CN value & full price of the dam PL30s) enough to sustain this much bad publicity for you. after all, TE was the place where people like me discovered you. not to imply that you were starving otherwise, but still this doggedness to save 350 bucks isn't leading to any good. Swallow your pride man, take the loss and continue to be what you were before this, a preferred vendor. why take all this bashing?
@Rahul, is the Rs 300 gap (between the CN value & full price of the dam PL30s) enough to sustain this much bad publicity for you. after all, TE was the place where people like me discovered you. not to imply that you were starving otherwise, but still this doggedness to save 350 bucks isn't leading to any good. Swallow your pride man, take the loss and continue to be what you were before this, a preferred vendor. why take all this bashing?
eskaydel
Explorer
Man, this means that it is HIS definition of warranty that holds good and that the customer may as well take a walk.TheITWares said:
And, even his web site is silent on what his warranty terms are (TheITWares - One Stop for all Gizmos!TheITWares - One Stop for all Gizmos!). Amazing, simply amazing!
Because i have them in stock and if i run out of stock the same can done for that PL11 too but not 100 as u think i will offer
chiragsthakur said:
Guys Pls stop calling chor and bashing and all..OP had all right.. Dealer has one problem ie. not stocking up them.Mods are already looking into matter? what will we get if we keep replying ? ITwares can you also stop now ? But definately you have demolished all the hard earned Reputation you got all these years with one issue.
500 Likes, 60 people browsing this thread ~3000 views.. Is it required for an item of 900Rs and also which is available now at the same price?
500 Likes, 60 people browsing this thread ~3000 views.. Is it required for an item of 900Rs and also which is available now at the same price?
+1 to this. No need to boil blood over such a useless fellow guys. But i still wonder if its really rahul replying or someone has hacked his account cos rahul never came across such an idiotic guy. Someone please confirm with him over phone if he is the one replying here.Supra said:^^ What are we waiting for here ? Some more public entertainment !
Mods/Admins plz offer a option to ITWares/m-jeri on whatever you think should be the correct refund amount. If Itwares does not comply to that get his DP account terminated and he will loose more than 1000 bucks in that itself "According to TE DP Non-refundable Rules"...with that amount TE should get a replacement PL-30 from the other dealers and provide it to m-jeri. Matter should be amicable closed then
That was not any personal attack.This is how a dealer should be treated if he shows attitude and that too being on the WRONG side.... Will refrain from comments too, but if MODs dont take legit action, then theres no difference between Mods dealing with error by dealer and Government dealing with terrorists attackRenegade said:
Its not about what i am going to loose i know all that but if i keep on doing this accept all unreasonable requests from customers (its not resonable from my point of view) my business will any which ways go down the drain
What is the point of running a business if u cannot make your own rules , these rules were not made today or did i made it up they are there on my site from ages.
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So now i am = to a Terrorist
What is the point of running a business if u cannot make your own rules , these rules were not made today or did i made it up they are there on my site from ages.
AnkushT said:
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So now i am = to a Terrorist
chiragsthakur said:
Are you out of your mind??? That was an example.. You need to take a good sleep bro, you said you haven't slept last night..
For the sake of humanity please replace PL30 with same or equivalent sets... According to me, Kisike peth pe lath marna accha nahi hota... After all this bashing, many customers would hesitate to buy a product from you, and thats not what we want... I know you earn your bread and butter from your business and we dont want to hurt your business either...We want justice, thats it.
For the sake of humanity please replace PL30 with same or equivalent sets... According to me, Kisike peth pe lath marna accha nahi hota... After all this bashing, many customers would hesitate to buy a product from you, and thats not what we want... I know you earn your bread and butter from your business and we dont want to hurt your business either...We want justice, thats it.
TheITWares said:
I agree, you write this policy front & center in all your deals from now on.TheITWares said:
As i said earlier also, this whole problem would not have happened, if the OP was clear that he's not getting a time-based warranty, but a stock-based one. So, the buyer understands the risk. On other products in which you're confident of sourcing, you can provide a time-based (1yr-2yr-as applicable) warranty
it's your business, and your rules...but this just seems to be the best option now. this is not a question of right or wrong, it is just the unintended consequence of unexamined assumptions
As far as I understand, this is not correct. Warranty terms may vary between sellers, but terms of a contract are null and void if they do not comply with law of the land, even if the buyer and seller perforce agree to those terms, stated or not.
And the law of land is very specific when it comes to sale of any product on which tax is paid (grey obviously is a different ballgame). You might want to consult a lawyer as my legal understanding ends here, but depreciation is not allowed under warranty.
The point is (going beyond the hate posts, which I think a mod should clean up as they add no value, and users should measure their responses - we're after all a community) is that you need to work out what the cost of selling your product is and be able to make a decent enough amount of money on the first sale to cover returns under warranty for the total lot over the warranty period.
Your point of paying duty and shipping twice is understood but unfortunately not appreciated as it sours the relationship you have with that buyer in particular and the public in general. Whereas you are looking at it from a unit basis (where you made a loss already) the expectation is you will look at it from a business point of view. And that is the bigger issue here, over and above the single transaction of a few hundred rupees.
Do note that a decent manufacturer will accept defectives for repair/replacement and give you stock or credit for the same. Having seen enough distribution-based businesses, it makes sense to stick with ethical manufacturers and with properly set up terms. If you've been shortsighted when setting up the contract for distribution, it's not right (legally as well) to penalise purchasers.
I'm not sure how you will settle this issue. I suggest you have the thread closed and post back once it is resolved. The important thing is to show effort and a positive outlook - the conversation now is one of rigidity and egos on both sides.
Good Luck to both of you
Edit: Just saw this:
You can make your own rules as long as they are not unethical business practices and are compliant with the legal laws in force at the time. This seems to be a bit of both - even if not intentional (and aimed at keeping prices down), or made simply on a cost plus business model which never actually works! As said earlier - this is a case of uncalculated risk which has come back to bite you. My suggestion: Take the hit and change your operating model a bit. Shorter warranty, higher prices or an honest conversation with a manufacturer, are all possible solutions. Don't worry about setting a precedent, because you already have and it's already not a good one.
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