Just a rant as a retailer. I have had enough actually. Most of you would have heard about TAG - Technology & Gadgets and their wonderful RMA incidents. This is just another one of them.
A customer of mine came back to me today with a 2 Year old Galaxy 8600GT OC, purchased in Nov 2007. The card went dead 2 days ago and i sent him to TAG's centre (HQ) in Lamington Road.
On reaching there, he was told that the warranty wont be given as a "TAG" sticker was missing. The card had all the stickers that came default, including galaxy's as well as the serial no. sticker. He called me from there and told me about the incident. I talked to them and asked them to match teh serial numbers on the card and their system and to give the warranty on a serial number basis as everyone else does. Now here is the biggie, according to them, they have no serial number records whatsoever, and the warranty is only based on a TAG sticker, which we can't be sure if they even put up behind the card. as he does not have the original bill from TAG. I even scanned the bill which I had recd. from TAG on purchase. Then the guy tells me since the serial number is not on the bill, again no warranty. 2 minutes back, the same guy had told me that they don't keep serial number records, and now he is saying the lack of serial number on the receipt means no warranty. Now my argument is, if they did put a sticker, which is not there now, it means the card had been tampered with before sale, which i guess the distris are not allowed to do. And if they did not put the sticker on the card, then well, they are just trying to avoid the warranty. Since it is my reputation also at stake, and i am obliged to help my customer at all points, i threatened the guy with a Customer Court case on my customers behalf. And the guy, very haughtily asked me to do whatever teh hell i want to as he won't give the warranty. Later on, i found out the guy was Mr. Vikas Gupta, the owner of TAG . Wow, now that's how you run a company, ain't it ?
Well, i have already email Galaxy Tech abut the issue, and am awaiting a reply. In the meantime this is just an awareness and a Rant thread about TAG and their products.
So folks, beware.
A customer of mine came back to me today with a 2 Year old Galaxy 8600GT OC, purchased in Nov 2007. The card went dead 2 days ago and i sent him to TAG's centre (HQ) in Lamington Road.
On reaching there, he was told that the warranty wont be given as a "TAG" sticker was missing. The card had all the stickers that came default, including galaxy's as well as the serial no. sticker. He called me from there and told me about the incident. I talked to them and asked them to match teh serial numbers on the card and their system and to give the warranty on a serial number basis as everyone else does. Now here is the biggie, according to them, they have no serial number records whatsoever, and the warranty is only based on a TAG sticker, which we can't be sure if they even put up behind the card. as he does not have the original bill from TAG. I even scanned the bill which I had recd. from TAG on purchase. Then the guy tells me since the serial number is not on the bill, again no warranty. 2 minutes back, the same guy had told me that they don't keep serial number records, and now he is saying the lack of serial number on the receipt means no warranty. Now my argument is, if they did put a sticker, which is not there now, it means the card had been tampered with before sale, which i guess the distris are not allowed to do. And if they did not put the sticker on the card, then well, they are just trying to avoid the warranty. Since it is my reputation also at stake, and i am obliged to help my customer at all points, i threatened the guy with a Customer Court case on my customers behalf. And the guy, very haughtily asked me to do whatever teh hell i want to as he won't give the warranty. Later on, i found out the guy was Mr. Vikas Gupta, the owner of TAG . Wow, now that's how you run a company, ain't it ?
Well, i have already email Galaxy Tech abut the issue, and am awaiting a reply. In the meantime this is just an awareness and a Rant thread about TAG and their products.
So folks, beware.