Hello,
Thank you for writing to eBay's Trust and Safety Team. My name is
Jitender I appreciate the opportunity to assist you further with your
concern.
Our records indicate that your account is currently suspended. You'll
need to wait until your account is reinstated before you can open an
"Item Not Received" or "Item Significantly Not as Described" case in the
Resolution Center. Should your account be reinstated, you may file a
dispute at any time between 10 and 30 days after the date the listing
ended.
I've forwarded a copy of your email to the appropriate team to advise
you on your suspension and explain what you can do to have your account
reviewed for reinstatement.
If your account is reinstated prior to the 30-day filing deadline, you
will be allowed to file a case in Resolution Center. This is also the
initial step towards filing a protection claim with us. Please see the
following help page to begin this process:
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
On this page you will also find information on additional options to
report and resolve this matter, including:
- Communicating directly with your seller.
- Reporting the transaction to your payment issuer.
- Contact the shipping company used to send payment or the item (if
misrepresented)
- Reporting the transaction to law enforcement.
We will investigate the seller and take appropriate action upon the
completion of our investigation. Such action may include issuing a
warning to the seller, temporarily or indefinitely suspending the
seller's account or, terminating the seller's membership with eBay. Due
to eBay's Privacy Policy, we do not provide you with information
regarding the details of this investigation or the seller's account.
This policy is for the protection of all eBay members.
Please keep in mind that eBay acts as a venue for buyers and sellers. As
such, we will investigate any reports received and sanction accounts
that violate our policies, but we do not take action on an eBay member's
behalf, nor do we directly intervene in disputes between eBay users.
Regarding your account suspension issue I am send the copy of your email
to the concerned team.
![Stick Out Tongue :p :p](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)