I don't think its just upto the companies at least the head offices.
TVS Electronics, F1 Info, Rashi.
This is perfectly believable as I have experienced something similar with asus though not to this degree. Imagine a 1mm*1mm thin clip broken inside a new laptop with not a single scratch visible even via magnifying glass on outer body of laptop & asus not accepting it as manufacturing defect indirectly implying customer took great pain to open the laptop in a perfect manner to specifically break that clip for some mysterious reason.
Not necessarily. For the above case complaint was filed at govt online portal & all it did was getting call from some higher up who indirectly imply that asus laptops can not have any manufacturing defect as a law of physics so if a 1mm*1mm clip is found broken inside by their own service centre technician then it must be because of mishandling of laptop which left not a single scratch on outer body or customer himself took great pain to open the laptop to specifically break that thin clip for some mysterious reason.
Did you receive above said reply via email from Govt. Online Portal or they just call and declared that ASUS laptops can not have any manufacturing defect?
Its written as f1 on the support page.
Govt online portal only send email notifying complaint registered/complaint closed. Some higher up from asus called over phone to understand the issue & after explaining the issue basically declared that asus laptops cannot have manufacturing defect so it is either mishandling during shipping (imagine a 1mm*1mm broken part inside laptop with not even single scratch outside anywhere) or implying customer himself broke it. Also, govt online portal doesn't have any legal authority & they themselves mention it that the portal is only for cases not escalated to consumer court.
These are all 3rd party agencies so many times the shop actual name is different from the agency they are currently affiliated with (so currently protech computers is affiliated with TVS electronics).
did you ask him why they have customer support and warranty if they are so sure that their laptops cant have any manufacturing defect? should have asked him to back his claim
Ok, not matter what they told you, just don't mark complaint as closed and write/lodge complaint again (if they closed from their end), someone who know what the issue is will surely help you, do not stop lodge complaint if they close case, raised new again... no wonder you got call from ASUS because of you complaint on Govt. Portal only they are not going to accept this, but that is true.
I have heard the call recording, guy was just talking nonsense that too with arrogance.
Issue already resolved with the most unexpected help from flipkart but if fk didn't help then this case was surely going to be resolved only at customer court.
are you sure ONLY Flipkart help.... your complaint at Govt. Portal also did a great help.
Great, now please don't click on the ultimate mode.
Glad all went good finally and the issue has been resolved.
