So did they give you the upgraded board with 8 gb VRAM? It's the least they could do for all the tomfoolery they caused.
Laptops Scammed by asus
- Thread starter stevie.g
- Start date
That in itself is a red flag. They have to entertain onsite requests if you have onsite warranty. They didn't ask me for charges but wanted me to come to their service centre and I told them I will escalate to customer care if they don't honour the on-site warranty and they came running the same day.
The warranty void stickers are usually pasted over the CPU/GPU heatsink screw, never on the body as you are meant to be able to open the back for SSD/RAM upgrades. In the past I did remove that sticker for repasting and Asus still honoured the warranty.
At the end of the day, it comes down to how good/bad the contracted service centre is.
I had to read this few times . Never thought Apple out of all the brands are this bad with its customers. Who already paying huge price for their products.
Many actually who buy Apple dont just do it because they could afford it but by stretching their budget only to have good reliable product for long time.
Really man these companies are having field job in India. From Chinese to almost every company have literally been give free ride to F*** customers here.
thats why I say, Apple care + is a scam lol, I dunno the amount of cope one goes through when paying for Apple Care just for the privilege of getting a discount when shit breaks and you need to replace parts, meanwhile me with my legion, got 3 years warranty, 1 year ADP on my laptop without any extra charge, and extended ADP for another year by paying 6k and Lenovo replaces almost everything within reason when you claim ADP
I agree with you.
Only reason I go for Apple Care + mostly is it adds value when you selling your Apple Product plus for sometime you are just buying some peace of mind for your overpriced product.
Do update after telling this to those idiots....did they even checked the part number and if it matched with the one they ordered.
variablevector
Forerunner
Hanlon's Razor.
We have no more right to consume happiness without producing it than to consume wealth without producing it. - George Bernard Shaw
Want Apple and Asus to take you seriously? Buy the laptop from an Indian company which treats its customers well. That is the only way Apple and Asus will get the message. Till then 'beggars (= incompetent people who can't make a laptop) shouldn't try to be choosers" will be a good mantra to live by.
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My location is from West Bengal, India
The executive care email reached out to me and asked me to wait a week for a resolution
I tried everything i read before i submitted it to the service center, even created a rog forum post. No backlight, no bios, no logo on the display.
rog-forum.asus.com
they did not give me the new board. they put back my old board in the laptop and told me to take that, no working diplay and all
100% sure they did not check the parts number. They took out the replacement board briefly to show that they had ordered new parts, pointed to the vram chips on that board, then pointed to the empty vram slot on the photo of my old board, said a chip was missing there, case closed for them
view from the ltt forum
The executive care email reached out to me and asked me to wait a week for a resolution
I tried everything i read before i submitted it to the service center, even created a rog forum post. No backlight, no bios, no logo on the display.
No Display after Armoury Crate set to Ultimate
My zephyrus g16 (2023)was in optimised mode in armoury crate. I set it to ultimate and was prompted to restart. After that the display does not work. The keyboard lights up, the windows boot sound plays, the windows hello light also comes on. No fix works, tried connecting to an external...
they did not give me the new board. they put back my old board in the laptop and told me to take that, no working diplay and all
100% sure they did not check the parts number. They took out the replacement board briefly to show that they had ordered new parts, pointed to the vram chips on that board, then pointed to the empty vram slot on the photo of my old board, said a chip was missing there, case closed for them
view from the ltt forum
Attachments
Did you not explain the VRAM difference to them? I thought they understood that. If you bought the base model of a car, and you gave it in for an insurance claim, only for it to be rejected because they thought it came with alloy wheels instead of steel rims, would you not question their credentials? These fools deserve to only work in scam call centers. You can teach a monkey to use tools, but not use common sense or critical thinking.My location is from West Bengal, India
The executive care email reached out to me and asked me to wait a week for a resolution
I tried everything i read before i submitted it to the service center, even created a rog forum post. No backlight, no bios, no logo on the display.
No Display after Armoury Crate set to Ultimate
My zephyrus g16 (2023)was in optimised mode in armoury crate. I set it to ultimate and was prompted to restart. After that the display does not work. The keyboard lights up, the windows boot sound plays, the windows hello light also comes on. No fix works, tried connecting to an external...
they did not give me the new board. they put back my old board in the laptop and told me to take that, no working diplay and all
100% sure they did not check the parts number. They took out the replacement board briefly to show that they had ordered new parts, pointed to the vram chips on that board, then pointed to the empty vram slot on the photo of my old board, said a chip was missing there, case closed for them
view from the ltt forum
Anyway, make these uneducated idiots suffer.
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YeAhx
Explorer
Good point said by the guy in the screenshot. Guess the technician didn't even bother trying to figure out if a VRAM chip was really taken out vs not placed in the first place. Also when you said graphic chip i assume the graphic die itself not VRAM chip. Because I did see the empty slot where a VRAM was supposed to be but you know why didn't care more? I knew some motherboards leave slots empty if they are in different configuration. Imagine if I (someone who don't even know how to solder) can figure something like that why couldn't the service center technician.My location is from West Bengal, India
The executive care email reached out to me and asked me to wait a week for a resolution
I tried everything i read before i submitted it to the service center, even created a rog forum post. No backlight, no bios, no logo on the display.
No Display after Armoury Crate set to Ultimate
My zephyrus g16 (2023)was in optimised mode in armoury crate. I set it to ultimate and was prompted to restart. After that the display does not work. The keyboard lights up, the windows boot sound plays, the windows hello light also comes on. No fix works, tried connecting to an external...
they did not give me the new board. they put back my old board in the laptop and told me to take that, no working diplay and all
100% sure they did not check the parts number. They took out the replacement board briefly to show that they had ordered new parts, pointed to the vram chips on that board, then pointed to the empty vram slot on the photo of my old board, said a chip was missing there, case closed for them
view from the ltt forum
Incompetence at next level.
Are you sure the only difference is the VRAM chip? I haven't seen a 8GB SKU for the RTX 4050 that you have anywhere. May be it is an altogether different board?My location is from West Bengal, India
The executive care email reached out to me and asked me to wait a week for a resolution
I tried everything i read before i submitted it to the service center, even created a rog forum post. No backlight, no bios, no logo on the display.
No Display after Armoury Crate set to Ultimate
My zephyrus g16 (2023)was in optimised mode in armoury crate. I set it to ultimate and was prompted to restart. After that the display does not work. The keyboard lights up, the windows boot sound plays, the windows hello light also comes on. No fix works, tried connecting to an external...
they did not give me the new board. they put back my old board in the laptop and told me to take that, no working diplay and all
100% sure they did not check the parts number. They took out the replacement board briefly to show that they had ordered new parts, pointed to the vram chips on that board, then pointed to the empty vram slot on the photo of my old board, said a chip was missing there, case closed for them
view from the ltt forum
the guy specifically mentioned the vram chip only. he compared it to a wrong board altogether, my sku is gu603vu, he must have ordered a gu603vv board
they were not in a mood to listen, only wanted me to sign the service form and get out of there
Attachments
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Called and mailed asus, a guy from their disputes team called me yesterday to ask about my serial no. etc. i did tell him my doubts about the replacement board being of a different sku altogether, said he would look into it. Today, i was told the matter has been escalated to the technical team and a resolution would be provided to me in 72 hrs.
The service center guys already closed my ticket.
Already talked to my lawyer, if they side with the service center then consumer court time it is.
Attachments
Emperor
Herald
before lawyer (save fees & wastage of your time etc,.) file complaint with Govt. Online Portal, 99% your issue will be solved max in 10-15 days or early. Just take care to make it clear that your laptop board and image they claim is of your system (both are different).
how he will accept now that a normal user catch his mistake or incompetency and may be he is the owner/manager of that Service Center, need to hide face after such fiasco of his verdict ....
the laptop is still with the service center, i did not sign the service form to close the ticket and collect the device
another thing, the device model is only mentioned as gu603 in the service form, they 100% ordered a gu603vv board for my gu603vu laptop
