So, I have been buying these discount coupons from Snapdeal and they have been working well so far and I decided to give their products on sale a try. Something I regret wasting my time and money with.
I bought a 'MoserBaer Headphone MB 22' for Rs249/- on 21st August. Just before I bought it from Snapdeal, I checked out the MoserBaer site and found the same headphone selling for about Rs279/-. I thought I will go with Snapdeal not because it was cheaper but because I have had a decent experience with their customer care for all the coupons I had bought.
At the time of purchase, the offer indicated 15days delivery time. I thought that is a normal safe time quote given by all e-commerce sites and thought it would be delivered in a few days time like all my purchases I have done through 'Flipkart' or 'Letsbuy' or 'Indiaplaza' or even 'Ebay' for that matter. As time passed, 10 days went off. I called up customer care and to my surprise they said the product is not shipped yet. It was towards the end of Ramadan, so I let it slip. I called up after 16 days and again the dumbstruck customer care says it's not shipped yet. I asked for a supervisor and the lady refused to transfer me saying that they promise 15 working days delivery guarantee and not just 15 calendar days. I put the phone down and just let it be 15 working days. So, I call up again after 15 working days, and guess what they told me? It's not yet shipped and we do not have any information and I can't help you because the system is not updated with any shipping status.
I was infuriated and emailed their customer case telling who pathetic my experience has been with them. The reply I got is below"
After reading the email, I was like WTF? You had listed and sold a product that you did not have in stock? You violated the 15 days deliver guarantee whether it be calendar days or working days, you violated the purchase agreement! and then you come back and ask me, do you really want the product??
I have heard that few e-commerce sites in India do not stock any item they sell on their site, they are just resellers who take orders on their site and pass on those orders to the vendors that is after your order, they buy it from the vendor and ship it to you. But I didn't expect such shoddy service from a so called reputed online retailer. Why do you even sell stuff which you can't buy and send me even after god darn 20 days. I can get a better service from even less renowned e-retailers. heck... it wont take me more than 24 hours to walk several kilometers to where the computer retailers are, buy it and walk back home!
I bought a 'MoserBaer Headphone MB 22' for Rs249/- on 21st August. Just before I bought it from Snapdeal, I checked out the MoserBaer site and found the same headphone selling for about Rs279/-. I thought I will go with Snapdeal not because it was cheaper but because I have had a decent experience with their customer care for all the coupons I had bought.
At the time of purchase, the offer indicated 15days delivery time. I thought that is a normal safe time quote given by all e-commerce sites and thought it would be delivered in a few days time like all my purchases I have done through 'Flipkart' or 'Letsbuy' or 'Indiaplaza' or even 'Ebay' for that matter. As time passed, 10 days went off. I called up customer care and to my surprise they said the product is not shipped yet. It was towards the end of Ramadan, so I let it slip. I called up after 16 days and again the dumbstruck customer care says it's not shipped yet. I asked for a supervisor and the lady refused to transfer me saying that they promise 15 working days delivery guarantee and not just 15 calendar days. I put the phone down and just let it be 15 working days. So, I call up again after 15 working days, and guess what they told me? It's not yet shipped and we do not have any information and I can't help you because the system is not updated with any shipping status.
I was infuriated and emailed their customer case telling who pathetic my experience has been with them. The reply I got is below"
After reading the email, I was like WTF? You had listed and sold a product that you did not have in stock? You violated the 15 days deliver guarantee whether it be calendar days or working days, you violated the purchase agreement! and then you come back and ask me, do you really want the product??
I have heard that few e-commerce sites in India do not stock any item they sell on their site, they are just resellers who take orders on their site and pass on those orders to the vendors that is after your order, they buy it from the vendor and ship it to you. But I didn't expect such shoddy service from a so called reputed online retailer. Why do you even sell stuff which you can't buy and send me even after god darn 20 days. I can get a better service from even less renowned e-retailers. heck... it wont take me more than 24 hours to walk several kilometers to where the computer retailers are, buy it and walk back home!
No point taking a risk on 'products'
