Collected info about the local head office and went to meet the SDO after speaking to him over the phone.
Wrote down on a piece of paper the BSNL Hyd plans, Jio Infocomm's tentative plans, and ofc ACT's plans as well.
I have spoken to the SDO a few times over the phone, and he has always been very polite. When i landed up at his office, he courteously asked me to take a seat and i started carefully with the convo. First up mentioned about me being a long standing consumer of Dataone services, then about the plans and how BSNL being a state owned company is not being fair and just in doling out them statewise. He asked his clueless junior officers if there was any plan like the one i showed him from BSNL Hyd's site. Ofc there wasn't.
All of a sudden he says that 'Sahab aaye hue hain', let us go and speak to him. I was like, ok.. maybe some grumpy head of this SDO is downstairs for some meeting/round up and maybe i ll have the sarkaari reply along with chai biskoot of his.
Thankfully, this was no grumpy fellow. I again narrated the background and told him that i am not one bit a fan of Failtel. As soon as i mentioned about Hyd Plans, he was like these plans will not be available here. The reason he gave was that the infrastructure there is better. Naturally i was to ask about why the infra here is underdeveloped.. But he noticed the term VDSL and started harping on that, barely giving me any chance to speak. He further mentioned that TRAI has sanctioned plans for particular areas and hence the current status (read disparity)
All of a sudden he comes up with the line that he is leaving for an urgent meeting, and that i should give him my details and he ll call me up later with proper details. Reluctantly, i complied.
Today i received a call from him, and i was surprised. He introduced himself and proceeded onwards with my query from the previous day.
His reason for Hyd Plans was perplexing this time. He said that Hyd has '
spl status' and hence those plans.
I asked about the reason for this unfair treatment of other regions and he ducked the query. Thankfully (and touchwood) he agreed to take the matter up with his superiors, further adding that every (BSNL) official would like to see better sales in his region.
Lastly, he added that i should write about this concern of mine to the BSNL CMD and it would be taken up.
I dont know whether i should be hopeful or not, but BSNL guy calling back and agreeing to take things up was something encouraging. Combine this with the fact that there is this earlier instance when people bombarded BSNL official's mailbox to get upload speed increased makes up for some feel good factor.
Google threw up the result for BSNL CMD as
Mr Anupam Shrivastav and this seems to be
his twitter id.
Unfortunately, the same guy gave the statement of "
We have increased the internet speed four times ...we have ensured 2 Mbps is available at last mile, which is the customer premises."
Owing to the sly use of words there, i am not too excited to even think what his reaction will be if people were to ask him about increasing speeds realistically or offer better plans pan India just like what they are doing in Hyderabad.
Thoughts?