Repairs
International Service Center
If you are outside the United States and need to have your equipment serviced under your Mack Camera Extended warranty, please follow these instructions for obtaining service.
Repairs must be completed at a manufacturer authorized service center in your area.
1. Send an email to: International Service Center Request –
international@mackcam.com
Provide your MACK Camera Extended Warranty number
Briefly describe the problem you are experiencing with your equipment
2. Mack Camera will email an authorization number for the repair
3. You will recieve an estimate for the repair from the service center.
To avoid delay in having repairs approved, please forward the detailed estimate to our warranty department either by e-mail at
international@mackcam.com or fax at (973) 467-2590.
The estimate should include a detailed description of what will be repaired, including part numbers and the reason for the repair. YOU MUST HAVE MACK CAMERA APPROVAL ON ESTIMATES PRIOR TO ANY WORK BEING DONE.
Per the terms of the warranty, customers will be reimbursed for repairs on manufacturer defects only.