techie_007
Skilled
Doesnt work that way. New HDD will have only remaining warranty of original drive i believe. Thats how seagate works. WD any diff?Emil said:
Storage Solutions Western Digital Issues, RMA problems, Service deficiency Thread.
- Thread starter Shripad
- Start date
raja_mastana
Adept
Pack it and drop off at a Bludart centre near you. You need not pay courier charges.Emil said:
Last time i had to RMA, i was promised everyday that pickup will be done ... but it never happened. So did it this way.
Sorry this may be OT because the OP said to post only bad experiences. But since I already posted in this thread my uncertainties, here is a bit of news.
I created an RMA on Aug 19th (Thursday). I tried calling them but couldn't get anything but an engaged tone. So I sent off an email telling them I was unable to contact them on the toll free number. Same story Friday morning. I continued to try the phone but unsuccessful.
At 10:52 AM Friday I got a call from GATI saying they were coming home to pick up the parcel. I told them I was not at home so could they come the next day. They said they would call and come on Saturday.
Friday evening I got a call from home asking if I had called Bluedart to pick up something to courier. I said no but let me speak to the pick up guy. I told him I had not called but could it be Western Digital. He said Yes it could be because they do have some tieup with them. I told him I had received a call from GATI that morning for the same thing. He said WD has understandings with both of them. I told him I had to pack it and could only give it the next day. He said fine he would come the next evening.
Friday night I packed the drive and kept it ready and waited the whole of Saturday for either GATI or Bluedart to pickup. Nothing till 5 PM.
At about 5:30 PM someone came from Aramex and he had the correct reference of WD with him. He picked up the drive and it is being delivered to WD even as I write this.
So within a short span of time, I had 3 different pickups arranged by WD. Good treatment.
@techie_007 - Regarding the warranty, my original warranty was for 5 years i.e. till 2014. So when I get a HDD back through RMA, my warranty will still be till 2014 which is better than buying a new WD HDD today. That is what I meant.
I created an RMA on Aug 19th (Thursday). I tried calling them but couldn't get anything but an engaged tone. So I sent off an email telling them I was unable to contact them on the toll free number. Same story Friday morning. I continued to try the phone but unsuccessful.
At 10:52 AM Friday I got a call from GATI saying they were coming home to pick up the parcel. I told them I was not at home so could they come the next day. They said they would call and come on Saturday.
Friday evening I got a call from home asking if I had called Bluedart to pick up something to courier. I said no but let me speak to the pick up guy. I told him I had not called but could it be Western Digital. He said Yes it could be because they do have some tieup with them. I told him I had received a call from GATI that morning for the same thing. He said WD has understandings with both of them. I told him I had to pack it and could only give it the next day. He said fine he would come the next evening.
Friday night I packed the drive and kept it ready and waited the whole of Saturday for either GATI or Bluedart to pickup. Nothing till 5 PM.
At about 5:30 PM someone came from Aramex and he had the correct reference of WD with him. He picked up the drive and it is being delivered to WD even as I write this.
So within a short span of time, I had 3 different pickups arranged by WD. Good treatment.
@techie_007 - Regarding the warranty, my original warranty was for 5 years i.e. till 2014. So when I get a HDD back through RMA, my warranty will still be till 2014 which is better than buying a new WD HDD today. That is what I meant.
AgreedEmil said:Sorry this may be OT because the OP said to post only bad experiences. But since I already posted in this thread my uncertainties, here is a bit of news.
I created an RMA on Aug 19th (Thursday). I tried calling them but couldn't get anything but an engaged tone. So I sent off an email telling them I was unable to contact them on the toll free number. Same story Friday morning. I continued to try the phone but unsuccessful.
At 10:52 AM Friday I got a call from GATI saying they were coming home to pick up the parcel. I told them I was not at home so could they come the next day. They said they would call and come on Saturday.
Friday evening I got a call from home asking if I had called Bluedart to pick up something to courier. I said no but let me speak to the pick up guy. I told him I had not called but could it be Western Digital. He said Yes it could be because they do have some tieup with them. I told him I had received a call from GATI that morning for the same thing. He said WD has understandings with both of them. I told him I had to pack it and could only give it the next day. He said fine he would come the next evening.
Friday night I packed the drive and kept it ready and waited the whole of Saturday for either GATI or Bluedart to pickup. Nothing till 5 PM.
At about 5:30 PM someone came from Aramex and he had the correct reference of WD with him. He picked up the drive and it is being delivered to WD even as I write this.
So within a short span of time, I had 3 different pickups arranged by WD. Good treatment.
@techie_007 - Regarding the warranty, my original warranty was for 5 years i.e. till 2014. So when I get a HDD back through RMA, my warranty will still be till 2014 which is better than buying a new WD HDD today. That is what I meant.
WD have tie up with all three.My oldest experience was with blue dart and last one Gati picked up and aramex delivered it.
I launched a RMA for a 1TB green drive on 22nd July, was picked up on 24th July and delivered to them on 26th July.
On 13th August I received a non functioning 250gb passport drive which looked like it had been chewed up by a dog. I told WD about the incident, they picked up the passport drive on the 17th and was delivered to them on the 19th of August.. but still no word on the replacement of my 1TB drive.
On 13th August I received a non functioning 250gb passport drive which looked like it had been chewed up by a dog. I told WD about the incident, they picked up the passport drive on the 17th and was delivered to them on the 19th of August.. but still no word on the replacement of my 1TB drive.
that's odd. I was told by the cc ( i guess only one person is working there attending calls, since she was constantly keeping me on hold for 2 minutes, every alternate 2 minutes :S ) that the company that they have tie-ups with does not deliver to my place. If they have tie-up with BlueDart / Gati/ Aramex or DTDC then all of these have a center for booking/ delivery near the railway station in my place. All that money spent on dtdc air. I should have sent by normal surface shipping. Btw, site still says they are waiting for product when dtdc site says it was delivered more than a week ago. odd. wonder if they even care to update the status of rma.MAGNeT said:
A couple of months back I bought a WD 320GB blue drive for my cousin which was DOA. I tried calling their customer care number to RMA the drive, which was always busy. I was able to get to a rep on day two after a lot of attempts, only to find that the call landed in the wrong department. The rep forwarded to RMA department, but no body answered the call. Then I tried again for another day and gave up calling them.
Finally I talked with the dealer from where I bought the drive. He replaced it with a new one, as its DOA.
WD customer care is pathetic. I will think twice before buying another WD drive.
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Finally I talked with the dealer from where I bought the drive. He replaced it with a new one, as its DOA.
WD customer care is pathetic. I will think twice before buying another WD drive.
AFAIK most companies have the same policy. Warranty is for the remaining period and not for 5 more years. It must be the same with WD.techie_007 said:
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I called the same number.gokufan said:
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I tried calling at that time also.gokufan said:
I think i am going to crack... still listening to that drone.
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yea.. i cracked...14 minutes
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I tried again... got them...
they said they are near to dispatch the HDD.. i can expect it this weekend.. lets see...
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yea.. i cracked...14 minutes
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I tried again... got them...
they said they are near to dispatch the HDD.. i can expect it this weekend.. lets see...
