Storage Solutions Western Digital Issues, RMA problems, Service deficiency Thread.
- Thread starter Shripad
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^ when did you send it? I registered the RMA on 19th Aug but was unable to reach them on the phone. I sent an email and immediately two couriers came to pick up and my drive wasn't even packed. Finally it was packed and picked up on Aug 21st. It was entered into their system only on Aug 28th and they shipped out the replacement on Sept 6th to reacch me on Sept 7th.
I am quite satisfied as I got a new, better drive in a reasonable time.
I am certainly not happy about their communication and status database. So m-jeri, there is hope. Even when they told me 2-3 days the drive had already been shipped.
I am quite satisfied as I got a new, better drive in a reasonable time.
I am certainly not happy about their communication and status database. So m-jeri, there is hope. Even when they told me 2-3 days the drive had already been shipped.
Got mine delivered today afternoon 
... It's a brand new AAKS drive, haven't tried it out yet, hopefully it won't cause any more trouble
... It's a brand new AAKS drive, haven't tried it out yet, hopefully it won't cause any more trouble 
Dushie
Galvanizer
Same here, my drive was picked up for RMA on 26h August, yesterday received and brand new 500gb blue AAKS drive, sealed packed, when i opened and checked the manufacturing date shows as 2nd August 2010, i don't think it can get better than this, as my older drive was a 2008 old model, i am happy with WD and their service.
ganesh_2218
Forerunner
****ing assholes at WD.
I am not unreasonable.. i am not impatient.. i try to be accommodating as much as possible in my life. But when jerks try to push.. i just rip their heads off... i do.. and thats what i want to do to WD India.
Its been over a month.. last monday when i called, a guy said the stock is here. (second time i heard this..before it was no stock) and the HDD will be send on Tuesday 100%. his guarantee. And yea nothing yet and so i called them now.
After 15 mts on usual queue i was connected to a guy.. who said will put me hold to check my details... that took another 10 mts..
and he said to me it will take more time.. thats all.. it will take 2 or 3 days more.. no reason.. just liek that..
I ****ing yelled at him.. thank god i was in the conference room. its insulated. i didnt abuse or anything. but was angry. people are treating customers like shit. i said the 1 month ordeal and everything. he began apologizing and said the same 2 or 3 days.
I asked him "do u understand the things i say? do u understand the delay?. or are u just programmed to say whatever told to you?".
He again apologized and put me on hold..after 5 minutes. he said sorry again..but it will take 3 or 4 days. i yelled some more.. i asked how can u say days without a reason.. he said no stock..
I told him the no stock to in stock story... then he said sorry again and told 3 or 4 days. wth?
I said to him, I will never buy a WD product or recommend it to anyone. this comes from a guy who owns 5 WD HDD's.
and just cut the line.
Pathetic. ****ing pathetic.
I am not unreasonable.. i am not impatient.. i try to be accommodating as much as possible in my life. But when jerks try to push.. i just rip their heads off... i do.. and thats what i want to do to WD India.
Its been over a month.. last monday when i called, a guy said the stock is here. (second time i heard this..before it was no stock) and the HDD will be send on Tuesday 100%. his guarantee. And yea nothing yet and so i called them now.
After 15 mts on usual queue i was connected to a guy.. who said will put me hold to check my details... that took another 10 mts..
and he said to me it will take more time.. thats all.. it will take 2 or 3 days more.. no reason.. just liek that..
I ****ing yelled at him.. thank god i was in the conference room. its insulated. i didnt abuse or anything. but was angry. people are treating customers like shit. i said the 1 month ordeal and everything. he began apologizing and said the same 2 or 3 days.
I asked him "do u understand the things i say? do u understand the delay?. or are u just programmed to say whatever told to you?".
He again apologized and put me on hold..after 5 minutes. he said sorry again..but it will take 3 or 4 days. i yelled some more.. i asked how can u say days without a reason.. he said no stock..
I told him the no stock to in stock story... then he said sorry again and told 3 or 4 days. wth?
I said to him, I will never buy a WD product or recommend it to anyone. this comes from a guy who owns 5 WD HDD's.
and just cut the line.
Pathetic. ****ing pathetic.
Getting a Seagate makes much more sense now. Which is what I did last week. Got myself 2 Seagate drives. 4~6 months back, i would have vouched for WD. Never again until WD manages to revert back to their previous customer care handling. The Seagate drive turned about to be cheaper by 1k so that saved me 2k. I might just buy another Seagate drive in a week or so.Aces170 said:
When I spoke to Rishi yesterday, he was of the opinion that WD has been taking a month to two to get drives replaced. I have no complaints now - I am patiently waiting until my replacement drive 5000BEVT would turn up.
So in case, Sahil you are planning for a drive, getting a Seagate makes sense now.
yashvisent
Explorer
I received my HDD after 1/2 months and calling them around 20+ times to add to my horror the received drive turned out to be faulty.
I generated a RMA for my WD 6400AAKS on 1st Sept. The drive was picked up by Aramex on the 9th and I got the replacement today ie 24th Sept.
But the problem is that my replacement HDD has the label 'Recertified' on it. The manufacturing date is 18th July 2010 and it has a 'R' printed near it. I guess it stands for recertified.
My original hdd had warranty till 16-7-2014 while the one that I received today has warranty only till 24-8-2013. Have I been screwed by WD? Can I demand a brand new hdd with warranty eligible till the original date?
I still havent opened the recertified drive so I dont know whether it works or not.
But the problem is that my replacement HDD has the label 'Recertified' on it. The manufacturing date is 18th July 2010 and it has a 'R' printed near it. I guess it stands for recertified.
My original hdd had warranty till 16-7-2014 while the one that I received today has warranty only till 24-8-2013. Have I been screwed by WD? Can I demand a brand new hdd with warranty eligible till the original date?
I still havent opened the recertified drive so I dont know whether it works or not.
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