well the rma status shows drive was recieved by them. then another status shows they have shipped the same series & capacity drive along with serial no.Desecrator said:Lamers haven't updated the status as yet - shows 'Waiting for Product' still. :\
6pack, what is the status of your drive?
Haha congrats! Which courier delivered the drive btw?6pack said:Update: Got my drive today - brand new, unopened and does not have the dreaded certified Repaired HDD on it. checked it - not DOA, no weird noise too. made a quick format, will give it full format at night before going to sleep.
yay! yay!
Emil said:My pickup was quick.
Aug 21 - pickup by Aramex.
Aug 23 - delivered by Aramex to WD as per Aramex tracking.
Their website status still shows waiting for product
Get through to them on the phone only with repeated effort. Even after getting through to the number, getting someone on the line is another major accomplishment. They say there is some issue with their status updating. They say my drive was entered as received in their system on Aug 28th. They cannot account for the black hole between Aug 23 to 28. Their constant answer is that we will send a replacement in two or 3 days.
If their phone support is bad, their email support is unbelievable. No matter what I write, I get the same canned response. Once I told them I wanted a meaningful reply and not a canned response. To that email I got no answer. I don't know who to escalate to for that.
I got through on the phone twice yesterday. Each time I asked for a senior person. That was a big mistake. Both times I just had to listen to music that I didn't like for a long while before it disconnected. Moral: If you do get to speak to someone at WD, don't say you want to speak to someone else.