Synth-Pop
Adept
I may be the first one to tell about HIFIMAN is selling for 12k on amazon deal thread but still I refrained myself buying this Chinese item. All over websites and forums people telling about quality issues and thankfully you also demonstrated the issue in your video. Another item I am looking for is AKG 712 pro but not these are mostly chinese manufactured, so may be I should search for something else.No problem @TheCoolerPlayer. I would say the service is average at best. Unless there's a significant AND easily noticeable issue that directly impacts the functioning of the product, I doubt they would replace it. Now in my case, back when I bought the headphones in October, there weren't may reviews for it on Amazon. Like 3 reviews, 2 of them negative. I posted a 2-star review and mentioned that I'm currently going through the repair process with Hifiman service and that I intend to keep this review updated. Hifiman service mentioned it to me and asked me to update it with a good review when I received my replacement. So yeah, that Amazon review played an important factor in getting my replacement.
The channel imbalance I had was I would say around < 0.5 decibel/not extremely easy to notice. And there was the other issue of the headphone (buzzing/rattling sound at certain freq. from one of the earcups) which the service guy claimed they were not able to reproduce. I had even shot a video of that second issue and explicitly mentioned how to reproduce it, but still they claimed they were unable to reproduce it. The people are nice to talk to and they will help you to try to resolve it but when it comes to replacing a product, there's a lot of resistance.
For anyone else reading this, I would suggest buying Hifiman headphones only from a place where you can easily return/replace (Amazon) and just go for the return/replacement before that 7-day window runs out, without overthinking. In general, I would say buy a Hifiman product only if there is some specific reason you want it (HE400i is the cheapest good planar magnetic headphone you can get) or else just go with other well-established companies that have spent decades perfecting their QA so the chances of getting a defective product are minimal. FWIW Hifiman headphones offer what they promise - great sound at a good price but I would prefer another brand.
@Nitendra Singh wondering if you've had to RMA any Sennheiser products and if the service experience was good?
Never faced any issues with Sennheiser but their customer support is great they simply replace the item. recently red dragon got PXC II replaced.
but one thing I am disappointed with them is their Special edition version headphones and earphones. Last time I got momentum wireless earphones special edition on amazon prime day sale though at
discount but quality isn't satisfactory it looked like some OEM product or produced in bulk for these kind of sales. No retail box just a brown carton type box printed sennheiser logo and their usual info.
I wrote the first review for that item but amazon never published it. Since then I avoid these special editions by Sennheiser no matter even if it's 90% off.
