Not surprised one bit! The rep. has registered here to offer the standard response.
If you still insist on getting a Dell, I suggest you should send a mail to the CEO on the e-mail address mentioned above. Granted the CEO himself may not read and respond to your mail, but in all probability the person-in-charge will forward it to the concerned authorities.
You can consider a similar model from Lenovo as well.
Already went ahead and ordered another Dell XPS 12, and got delivery within 18 hrs of placing order. Is in working condition.
Actually, everyone I spoke to in Dell seemed equally surprised that there is no immediate replacement system, turns out, I am the first one making a fuss for DOA / FOA, everyone else just took it laying down.
I remember another incident from the past, TOSHIBA aircon, I had bought their Flagship model, the Daisekai, and it kept giving the same problem inspite of the unit being changed 3 times, top to bottom everyone had come to check the problem, a Team of 10 odd people had started coming to figure it out, untill finally they got a JAP engineer, and it took him all of 15 seconds to figure it out, the Inner and Outdoor were mismatched, the Inner was the Flagship, and it had it own flagship outer, but for years Carrier India had been ordering the cheaper outdoor and mating it to the Flagship Inner. Turns out there had been lots of complaint about the same problem, but I was the only one who not did swallow their stories and kept at them.
Makes me wonder if the fault lays within us as Indians, for accepting stuff / bad treatment and letting things slide.[DOUBLEPOST=1379050144][/DOUBLEPOST]Moral of this story so far seems to be.
1) Ordering Dell online with Dell is a thing of the past (till they fix their DOA policy)
2) Better to go to a shop and purchase and check on the spot.
3) go through Flipkart, they seem to be honoring their one week defective commitment, (Got a defective HP notebook, replaced immediately, no fuss) - Maybe we should start threads where people vote for or against a suppliers A$$