Recently I had purchased Razer DeathStalker Ultimate from Flipkart , and it was having a fault in Trackpad area.
ACRO ENGINNERING CO.
KHASRA NO- 522/1,VILLAGE JONAPUR
DELHI-110030; PH:-01126659635
So I contacted "Acro Eng" which is the official distributor in India and they sent me a reply to send the product to their office HQ address in India mentioned above and I had sent that product to that address and they confirmed me via email that they received the item.
But the problem is its around 2 months they are not providing me any replacement. Earlier they told me they had seen the fault and they are talking with razer USA for the new item as the item was not available in their stock , but now from the last 2 weeks they are not picking up my calls ( Arun and Arjun ) both are simply ignoring my calls and not picking up or replacing the item.
Please help me what to do , as razer directly doesn't provide any support in India and now I am worried that they ( "ACRO ENGINNERING CO." ) maybe ripped me and wont send the keyboard nor will refund me.
The keyboard is worth 22K and its huge amount , I don't want to get ripped / scammed by them , I need my product or cashback. What to do now.. Please Help ...
ACRO ENGINNERING CO.
KHASRA NO- 522/1,VILLAGE JONAPUR
DELHI-110030; PH:-01126659635
So I contacted "Acro Eng" which is the official distributor in India and they sent me a reply to send the product to their office HQ address in India mentioned above and I had sent that product to that address and they confirmed me via email that they received the item.
But the problem is its around 2 months they are not providing me any replacement. Earlier they told me they had seen the fault and they are talking with razer USA for the new item as the item was not available in their stock , but now from the last 2 weeks they are not picking up my calls ( Arun and Arjun ) both are simply ignoring my calls and not picking up or replacing the item.
Please help me what to do , as razer directly doesn't provide any support in India and now I am worried that they ( "ACRO ENGINNERING CO." ) maybe ripped me and wont send the keyboard nor will refund me.
The keyboard is worth 22K and its huge amount , I don't want to get ripped / scammed by them , I need my product or cashback. What to do now.. Please Help ...
