Hello Guys,
Quick question, is anyone aware of escalation system for Amazon India?
I recently bought a watch (~3.5k) from Amazon India - Cloudtail. It arrived with a broken band. I tried placing return several times but it always gets rejected.
The delivery agent comes for pickup, now on their app, they are asked to take a pic of the item. Now, the guys are scared that if they pick up a damaged item with photograph, if there comes any issue they may have to reimburse it.
Fair on their part honestly.
What I have tried so far:
- Chat with CC
- Call with CC
- Escalation call with CC
- Even mail to jeff @ amazon . com LOL. (did read on this on Quora, and surprisingly they do follow up, but with the same Amazon India CC, so the end result is zero)
- The escalation team of CC, when asked if they can transfer call to higher, said write email to cs-reply @ amazon . in (doesn't seems escalation)
Any pointers? Have any of you faced such a situation ?
Quick question, is anyone aware of escalation system for Amazon India?
I recently bought a watch (~3.5k) from Amazon India - Cloudtail. It arrived with a broken band. I tried placing return several times but it always gets rejected.
The delivery agent comes for pickup, now on their app, they are asked to take a pic of the item. Now, the guys are scared that if they pick up a damaged item with photograph, if there comes any issue they may have to reimburse it.
Fair on their part honestly.
What I have tried so far:
- Chat with CC
- Call with CC
- Escalation call with CC
- Even mail to jeff @ amazon . com LOL. (did read on this on Quora, and surprisingly they do follow up, but with the same Amazon India CC, so the end result is zero)
- The escalation team of CC, when asked if they can transfer call to higher, said write email to cs-reply @ amazon . in (doesn't seems escalation)
Any pointers? Have any of you faced such a situation ?