PoBoy said:As of today, Accel is not accepting Transcend "inward" ( their words ) products. Lost half a day. To add to it they have posted two e-mail address at Transcend tw where you could complain.
To : A.Jecintho Jarald, AccelFrontLine.
CC : Darren_Lin, Gordon_Wu, Transcend.
I took half a days leave so that I could RMA the Transcend memory. When I reached the Accelfrontline service centre I was greeted by a notice that said that Accel was no longer accepting Transcend products for RMA. I'm really surprised that Transcend has such bad customer service. Guess I'll have to stick to Corsair from now on - and I'll spread the word.
This is a miscommunication. Now service is suspended due to system upgrade and internal auditing.
Service will be started on Jan 15th after.
Sorry for the disturbance happened on you
BR
Darren
Dear Customer,
Yes, we will start accept products once all internal formalities complete.
Sorry for the inconvenience caused.
Regards,
Sasikumar.A
He could have told me to wait until the 15th.Here i am sending all my service center address , Pls visit your nearest branch ...
Thanks & Regards
A.Jecintho Jarald
madnav said:bill is not required and you can either approach accel directly or go via your retailer... in either case the rma will be handled by accel, thus you can save your time by approaching them directly.