Good uptime and upload speed are really important for me. BTW I saw cherrinet from that thread and my area is listed on that too.
I was the one who wrote about Cherrinet in the other thread. I've been using them in the ECR-Kottivakkam area since October. My experience with them continues to be positive. Stability has been rock solid for me. The longest downtime I've had so far was around 12 hours when my account seemed to have expired even though I'd paid the amount to renew the connection. They said it was due to a "system error". I didn't press the issue. It happened once again a few months later, when I paid the money a few hours before it was scheduled to expire, but this time the downtime was only about an hour or so. Apart from that, uptime has been nothing short of incredible. Occasionally , the modem lights might go off, but they come back within a couple of minutes. Even during the massive floods last year, they were one of the first providers to get their services up and running.
As far as speeds go, my uploads seem to be great. I regularly upload heavy files to Google Drive to share with my clients, but even ones that are a few gigs in size are uploaded in 5 to 10 minutes. Downloads, are hit or miss though, depending on the source. I get a stable 8 to 10 MB/s on Steam. The last time I installed Dota which was around 8 gigs, the entire process took about 12 minutes. Large files from Google Drive are also nearly as quick. I don't use torrents much, but I've noticed that they range from 500 kb/s to 5 MB/s or more. Perhaps changing trackers or torrent client settings might help, but I haven't really tried. Web based downloads are okay-ish, again, depending on the source.
If you're a gamer, pings to SEA and Europe are excellent, around 35 to 150 respectively. When I first got the connection, I had horrible packet loss for nearly two months, but a friend and I complained consistently, providing screenshots and other info. They responded promptly, but it still took them a month or two from then to eventually solve the issue for good. Since then, I've had absolutely zero packet loss though, which is great.
One extremely weird con about the connection though, is that sometimes, browsing slows down considerably and some sites are even inaccessible entirely. As I am typing this, I can't seem to open Facebook and Imgur at all. This happens a little too often for my liking, but given that everything else is generally fine, I let it slide. I just raise a complaint and it gets fixed soon enough, which brings me to my final point.
Their customer care, is unbelievably AMAZING. Hands down the best I've used in this country across any service. The communication between customer care and the billing or technical teams is on point. They forward your query and someone from the respective department calls you back within an hour or so. The technical department is also actually knowledgeable for once, not brain dead monkeys like the "engineers" at Airtel who didn't know the meaning of a traceroute or the fine folks at You Broadband who'd give me a canned response of "4 to 8 working hours" and then do nothing. I don't even need to call the customer care here. Logging complaints through the website is nearly as quick.
Sometimes, I even hold off on making a complaint if there's some issue. These guys are so prompt that they wake me up in the mornings with their phone calls when I want to sleep in. Seriously, if your alarm clock breaks, just raise some random complaint and go to bed. They'll give you wake up calls
Which area are you moving to? My friend in another area across the city has also had a really good experience with these guys so far and has taken up an annual package.
