Review Delhivery courier service
- Thread starter iPwnz
- Start date
nithin1992
Discoverer
I have a package shipped by @NanditaRoy for which I've paid 35k. They have shipped it on Nov 4th, unfortunately by surface shipping and via Delhivery to Bangalore from Kolkata but insured.
From the past 7 days it's stuck in Hoskote moving up and down to random places but not to my location [HSR]. Looks like the address entered on the delhivery website while submitting the package is off too, pin code etc., while the address on the package itself is accurate; not sure which they consider.
I'm at a loss at this point on what needs to be done, tried posting on twitter but no meaningful response. Could someone suggest what options are available? Tagging @Slayer88 @ibose since you folks seem to have dealt with them recently and being from Bangalore. If anyone else have any suggestions, kindly advice.
From the past 7 days it's stuck in Hoskote moving up and down to random places but not to my location [HSR]. Looks like the address entered on the delhivery website while submitting the package is off too, pin code etc., while the address on the package itself is accurate; not sure which they consider.
I'm at a loss at this point on what needs to be done, tried posting on twitter but no meaningful response. Could someone suggest what options are available? Tagging @Slayer88 @ibose since you folks seem to have dealt with them recently and being from Bangalore. If anyone else have any suggestions, kindly advice.
contact Delhivery customer care. I had once shipped a package within same city and it went moving around too .
They will response within 24 hrs I think. they did try to help me .
My parcel was received by the buyer within the same city after over a week or so. SO you will get it but seems some inefficiency from their side.
nithin1992
Discoverer
Apart from raising a ticket and sending them an email / twitter, is there any other means to contact them? Do they have a customer care number that works?
You can try their number but for me email worked. I got a response next day.
Slayer88
Guide
It was impossible for me (using the numbers I tried) to get someone on the phone; extremely frustrating. Fortunately for me, it was booked via Shiprocket, so a few escalations later the product got delivered. Sorry to hear your suffering, I hope it gets resolved soon.
I have stopped using Delhivery and ask others also to avoid it unless there is no other option. My major issue with them started with pickups though. Looks like they have extended that incompetence to deliveries as well. Ask the seller to escalate.
retrophiliac
Discoverer
Delhivery delivers your packages well, but it takes a long time. In my case, the package was sitting idle for three days at their hub, which is about 30 to 35 kilometres away from my place. Every time I ship or receive something via Delhivery, they give me an estimated delivery time of 5-6 days but never deliver it until the 10/11th day.
nithin1992
Discoverer
So after following up with them on Twitter, Delhivery have helped in routing the package to my hub [HSR]. I had visited the delhivery HSR hub yesterday and got this confirmation. The reason for my displeasure with Delhivery earlier was because they couldn't route it correctly even though the package had the right address details on it and only the system had it wrong.
I visited the hub again today and there followed an interesting turn of events. The package photos shared by @NanditaRoy before shipping were totally different, it was a large box with my correct shipping details on it. But here at the hub we could not find a similar package and after a lot of searching we found a small Redmi box with the tracking number and the same incorrect address on it as in the system. So delhivery had no chance really of deciphering the address until I escalated it and asked them to correct the address.
I ended up rejecting the package and drove back home. Following up with @NanditaRoy on this for the refund and I'm yet to receive it; but they've promised to do it by evening. To be clear, I never got pictures of the insides of the package nor did I receive pics of the package with the courier tracking number barcode pasted even though I had asked for it multiple times.
So what next? I'm waiting on @NanditaRoy for the refund till today evening as promised and thereafter see how to proceed
I visited the hub again today and there followed an interesting turn of events. The package photos shared by @NanditaRoy before shipping were totally different, it was a large box with my correct shipping details on it. But here at the hub we could not find a similar package and after a lot of searching we found a small Redmi box with the tracking number and the same incorrect address on it as in the system. So delhivery had no chance really of deciphering the address until I escalated it and asked them to correct the address.
I ended up rejecting the package and drove back home. Following up with @NanditaRoy on this for the refund and I'm yet to receive it; but they've promised to do it by evening. To be clear, I never got pictures of the insides of the package nor did I receive pics of the package with the courier tracking number barcode pasted even though I had asked for it multiple times.
So what next? I'm waiting on @NanditaRoy for the refund till today evening as promised and thereafter see how to proceed
Please post in the original marketplace thread from which the purchase was made
Im the latest victim. Delayvery system is completely broken in Hyderabad. I bought a graphics card from TE. It was picked up from Ghaziabad on 13th Dec, reached Hyd on 17th Dec. I waited till 23rd and decided to personally pickup. Opened Google and looked for Delayvery offices near me. Only one address was real, all others were non-existent. None of them had phone numbers to contact. So finally reached a hub that was 8kms from my house. They throw parcels around like its a dumpyard. The guy there told me the parcel will reach their dumpyard next morning. So I waited till next morning hoping the card wont be broken by time I pickup.
I went to the same dumpyard next day and guy told me it reached another dumpyard which is in the other direction 5kms from my house. He gave me a phone number of person incharge of the dumpyard but it was switched off. I asked him address but he had no idea. He only knew the area name.
So I went back 8kms and 5kms forward in search of new dumpyard. I reached the area and looked in Google and reached an address but there was nothing there. 3kms wasted there. By this time I strongly decided to find the dumpyard and snatch my parcel away from their claws. So I blindly started looking around in the area. Luckily found many other couriers around and got a hope that I'll find the dumpyard.
I found the dumpyard and asked about my parcel. The guy there literally turned 3 massive bags of parcels upside down to find mine. I took the parcel and came home. Luckily card was not physically damaged even though the box was crippled in one corner. Only seller's packing saved the card. In total I travelled 40kms+ to get the parcel.
I have never seen this kind of delay from any other courier, not even from Delhivery before. Be careful before using Delhivery. Not just delays their handling and maintanence are worst I have seen.
I went to the same dumpyard next day and guy told me it reached another dumpyard which is in the other direction 5kms from my house. He gave me a phone number of person incharge of the dumpyard but it was switched off. I asked him address but he had no idea. He only knew the area name.
So I went back 8kms and 5kms forward in search of new dumpyard. I reached the area and looked in Google and reached an address but there was nothing there. 3kms wasted there. By this time I strongly decided to find the dumpyard and snatch my parcel away from their claws. So I blindly started looking around in the area. Luckily found many other couriers around and got a hope that I'll find the dumpyard.
I found the dumpyard and asked about my parcel. The guy there literally turned 3 massive bags of parcels upside down to find mine. I took the parcel and came home. Luckily card was not physically damaged even though the box was crippled in one corner. Only seller's packing saved the card. In total I travelled 40kms+ to get the parcel.
I have never seen this kind of delay from any other courier, not even from Delhivery before. Be careful before using Delhivery. Not just delays their handling and maintanence are worst I have seen.
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animishticomb
Explorer
That's horrendous sorry to hear about your experience, luckily you got the card without damage...I think these things are heavily dependent on local franchises and who has taken them ...for example, in Bangalore in my area...DTDC is broken..I literally had to file a case on INGRAM to get my parcel delivered...it was in terrible state when it was finally delivered after the case...luckily it just had clothes otherwise it would have been really really bad
Till now my experience has been undoubtedly been the best with Bluedart. Top notch.
Actually delhivery is surprisingly good in my area and they actually deliver parcels as soon as they can without any issues. I often get stuff couriered from my home town to Bangalore so roughly 20kg packets come often
And just highlighting another instance of local experiences being completely different..in indore, amazon is completely broken as a courier partner...their boys just don't come for pickup whereas bangalore they are okay...cause 1-2 days' delay but no concerns
Xpressbees is pathetic in my area too....their delivery boy just keeps updating the status with fake delivery status like "Customer denied delivery" "Customer asked for open box delivery" ...And then it will RTO...I even raised a case against them on INGRAM but they didn't even bother to respond on the ingram case or FB and twitter
the worst part is there is not even customer care number or office locator in their website. there is no way to contact anyone in delhivery. once you leave parcel with them, you are completely blind.the tracking gives only vague updates. people are unanimously bashing them for delays.
yes, thats the worst part, there is no way to contact them, you can write to their email and maybe get a generic response a few days later or b**ch about it on twitter and hopefully create enough noise, else you're screwed.
Even the numbers they give when you visit their "office" are most of the times not working, or they will say that "dekhte hai" but nothing will happen.
My package once got exchanged with someone elses and delhivery did absolutely nothing to fix the situation, Luckily I found the address of the person who recieved it by forcing delhivery office people to give the information where the package was delivered. I had to book shipping again from different courier both ways to fix the problem.
alekhkhanna
Herald
Same. Delhivery and DTDC are really good at my location, and Blue Dart is the worst. Like bad..bad. BD delivery guys don't even ring the bell - they give a call, and if it is not picked up in the first instance, they take the courier back - and don't even reattempt delivery unless I chose a date online via tracking link.
honest1
Guide
Well the problem is that they think that everything can be done through technology and systems, which might be true as well, in most of the cases but those 2-5% cases, where the mess is created, thy leave it to GOD to get it cleared.
By not having a customer care is one step towards it. Well not having a CC team saves a cost but it leaves a bad impression with someone whose case falls under that 2-5% category!
nRiTeCh
Northstar
Was it directly on delhivery app? Usually you will get a full refund but check with them.
You will automatically get a refund when you cancel the order. Cancel it from the app and your refund will be credited.