DELL warranty - Su*ks

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Dinesh_Malhotra said:
dude it is not at all my fault in case dell is not abiding by the same service standards it used to abide by before...

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mate, dont take my post in wrong sense, i never meant to blame you, no way....

its just you guys put this company on the podium for their service/RMA too soon. cmon, every second post on a Dell based thread will have 'Dell warranty rocks' etc

i appreciate you going out of the way to help others...i meant something else...
 
Spectre said:
mate, dont take my post in wrong sense, i never meant to blame you, no way....
its just you guys put this company on the podium for the service/RMA too soon. cmon, every second post on a Dell based thread will have 'Dell warranty rocks' etc

i appreciate you going out of the way to help others...i meant something else...
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if u consider my dealings with DELL customer care... i`ll still say it rocks.

buts its jennifer`s case we are talkin abt... and here as we all can see dell is playin foul.
 
@Spectre, I went through with Viewsonic with a horror story too

I had got a VP930b (MVA Panel) but they offered a TN in replacement but I did not take it thus they repaired by VP930b & gave me that too after 2months and after a notice from my lawyer

Now I got a Dell & suffered the same

Samsung & LG have given me great after sales service

now I'm getting a HP while hoping that they don't do the same to me

I didn't buy Samsung, LG or BenQ as they don't have any premium panels available in India
 
Udit said:
@Spectre, I went through with Viewsonic with a horror story too
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My viewsonic didnt gave a chance for RMA, so i cant comment on it...whether its good or bad. If u say, i will note it and will think before buying a Viewsonic product, atleast a premium model

Samsung - monitor, HDD, mouse - everything top quality service - i have gone thro it

i was talking about the perception, many people buy a company's product based on the recommendations of respected TE folks...i don't like it based on perceptions/hearsays
 
Spectre said:
i was talking about the perception, many people buy a company's product based on the recommendations of respected TE folks...i don't like it based on perceptions/hearsays
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that is what made me buy Dell & i got just horror in return :(
 
Chaos said:
Claim that your old display had 178/178 viewing angles and the 2009 is only 170/160 and this is unacceptable in your line of work. Morons deserve moronic excuses :P. These are printed specs they can't refute.
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exactly what i was thinking!! :ohyeah:

mail to the Customer Care manager and you should be getting what you are supposed to be getting. Unfortunately, what happens is most ppl (in tech support & customer care) wouldnt know the difference between 2007FP & 2009WFP.

Dell brands both these models as "Ultrasharp" and hence 2009WFP is considered as a replacement to 2007WFP. Very few ppl understand the finer details of IPS/TN panel.

Advise to jennifer123:

Send a polite mail to the customer care rep and his/her manager explaining why you would NOT accept the 2009WFP as a replacement. Refer Dell website link and ask them to check it themselves on the tech spec. Mostly, that should get the matter resolved.

As with all Customer Care, for every 100 good experiences there still are about 10 bad experiences.

hope that helps.
 
Send a polite mail to the customer care rep and his/her manager
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The problem is, all their on line tech supports like Chat/Email requires a service tag. But the bad news is DELL doesn't give any service tags to monitors. So I am left alone.
 
Well, you would still have the Invoice details. When you call up Cust Care next time, make a note of the person's email ID and ask for his/her manager's email as well. then send them a mail explaining the situation. that shud mostly help.
 
You what happened with me was :-

My new SE198WFp had some dirt particles that appeared after some 1.5 months, I immediateness called Dell and asked for replacement.

They sent me a refurbished same model monitor, but coincidentally that too had dirt particles, I called up again and had a heated argument, then I straight away asked for a brand new monitor, which they denied at first, coz they had 14 days new replacement warranty, But after several callings and arguments they agreed.

And, can u imagine in how much time was the brand new monitor shipped, 2 months, my god and that too after regular calls, they had just one excuse that this monitor has been eoled.

Just talk to them in a rude tone, raise arguments, speak loudly and most probably theyll listen to you...

P.S. Dell warranty s**ks BIG TIME in some cases :)
 
Warranty for most products in India mostly depends on the astrological influences of the sun, moon, planets and stars- even till date. :P

Sincere good luck wishes to those who seek a replacement. (no sarcasm)
Being persuasive but polite, inspite of all odds, always helps. :)
 
When you call up Cust Care next time, make a note of the person's email ID and ask for his/her manager's email as well. then send them a mail explaining the situation. that shud mostly help.
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Yes, I did exactly as you wish. (I don't know how you guessed this!!!) I am waiting for the reply, but already got the read receipts(!).

And the good joke is, they have a user community also. I am trying to register there for the last 2 days, but no luck as the page has lot of coding errors and it always shows "A CPS system error occured"..(Note: the spelling of occurred??- They cant even repair their own system, what we can expect from them?

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In US, People are playing a lottery with DELL using this 2007WFP Monitor. If they received a new/refurbished PVA Panel, they used to return the monitor back to DELL, until they receive a S-IPS Panel. Here in India, this DELL people play some game with the customers. They are not even ready to provide a PVA panel as an replacement. Read this link for the lottery game: http://hardforum.com/showthread.php?t=1111100
 

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Just wanted to add - the 2209WA (e-IPS panel) supposedly isn't available in India officially as yet; even though its on their site. Thats probably why they're not able to offer it as a replacement.

And yes, their standard policy is that they can trade you up to a better or equivalent (priced) model, not a lower priced model - this is what a CC rep clearly told me when I was dealing with them a year back.

P.s: Not defending Dell, but the lottery thing with the 2007(W)FP screens is more a case of demand and supply. Even the 2209WA is behind on production only because there are not enough panels. Atleast in India, it was more or less confirmed that all WFP screens were S-IPS and FP screens were S-PVA.
 
better or equivalent (priced) model
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How they define this? The monitor I bought cost around INR. 35,000. Are they going to give a 35,000 monitor now? Or how will they prove e-IPS do better than S-IPS? As for as I know, they don't have an equivalent model for 2007WFP in India.
 
:) Even a friend of my younger bro had bought a dell lappy...

There were some problems...Needless to say their warranty sucks...

The real problem is that in my country there are no proper rules for consumer protection...

They would never dare do this kind of shit in the States for example...
 
jennifer123 said:
How they define this? The monitor I bought cost around INR. 35,000. Are they going to give a 35,000 monitor now? Or how will they prove e-IPS do better than S-IPS? As for as I know, they don't have an equivalent model for 2007WFP in India.
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Actually, it's nearly as good. Seeing as you've quoted HardForum viz. the Panel Lottery, why not check out the 2209WA thread there as well?
 
I called the DELL CC just now and here is the update:

Me: Sir, whats the update of this case no: ***

CC: Sir, Your monitor is not in stock and it should come from Singapore. So it will take 1-2 months

Me: But sir, I have next business day replacement warranty

CC: No, Sir now we don't have Next business day warranties. You have replacement warranty

Me: Sir, but in my Bill its written as Next business day warranty. I wish to speak to your manager

CC: Ok, I will connect to him....After 5 minutes, sir he is not taking up the phone.
 
Status update:

Me: Sir, I want to know the status of the case no: ****

CC: Today is Holiday in DELL. Tomorrow is Saturday, so please call on Tuesday, because Monday we will be very busy(??????).
 
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