hoot
Contributor
Glad that worked out alright for ya, I don't think it would be that easy in my branch, basically I didn't have much complain for branch, but the INB issues I faced... That was totally unacceptableMy experience:
Seeing this thread reminded me that I had a dormant SBI account that needed to be reactivated, after a personal visit at home branch. This account was over 10 years old, and hadn't been used for over 3 years. I had the internet banking id, but no password. I no longer had the ATM card.
This particular branch that I'm holding the account in (Pondicherry, main branch) had been very efficient and smooth over 4 years ago when I had last visited. I had my apprehensions, but had no other option, so visited the branch on Wednesday at around 10.45 am. To my delight, the bank was even more efficient at handling customers, even though it is the busiest bank in the city. I had to go to a "services" counter, wherein a young lady listened to my queries, and gave me a few forms to fill. Once that was done, I was given a password for INB immediately and was told it would be activated in less than 24 hrs. ATM card would be despatched in less than 10 days. Of course, the account was reactivated instantly. All this was over in less than 30 mins.
Password works fine now. I forgot to ask for a profile password reset though (the lady could have reminded me, but I'm not complaining). Should pay a visit to the branch sometime next week for the same, as well as for the ATM pin which I have to collect personally once the card is in my hand.
Overall, a very pleasant experience.
You bet I had, [emoji22] anyway congrats to you, if it's working as it should, in my case I still don't know what was wrong and probably never will,
I pressed her again for some days and she told me what she did
she tried login with same password before resetting it, it didn't work, coz they've already reset that, then she made login with kit password and tried changing login password, by using kit passwd as old one, didn't work, then she used old passwd (the last one which I was successfully able to change to) as old passwd, didn't work, then she changed profile passwd again and logged out, tried resetting the login passwd from "forgot login passwd again " didn't work also , then she tried to login with the password that worked that I changed successfully to didn't work, frustrated she again logged in via kit password, again changed profile password, logged out again, and tried these things again, but this time the last password which I was able to change too, worked then she logged in with that passwd, changed it to new one, and IT WAS DONE...
I burst out laughing after hearing all this and asked if she is missing any more steps in this confusion, she showed me a paper on which she has written the steps she took, to avoid this confusion
(she looked hurt anyway,that I was making fun of her bank, but because it was true she couldn't say anything)
[emoji18]
So that was that
I remember we used to have a very old black and white TV, which had sliding double wooden shutters (the very old ones) and when it didn't work for any reason we go up to it and slap it on the top, it never worked on 1st time, but between 20 attempts doing the same thing,it'd work for any attempt it so choose, we just had to keep repeating the same thing over [emoji13] [emoji13]
